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The account maijo has been unsuspended

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

I am not going to violate your Terms of service. Please open my account

DKIM, SPF, and DMARC have been set up for the domain scutoid.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

thanks

This support request is being escalated to our root admins who can set that up for you. 🙂

I would like to have DMARC for email enabled on my server. my username is scutoid, and my domain is scutoid.top. Thanks in advance

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups The beta testing of WSGI Control Access on Tommy and Johnny ended on May 23 and an update to all users was posted in the forum's News section here: https://helionet.org/index/topic/64537-wsgi-restart-beta/ WSGI Control Access is now only available on the Morty server and your dispatch.wsgi file must already exist before WSGI Control Access can be requested and enabled for you. Please note that this feature takes at a minimum 260 GB memory per day, which will result in a bill of $1.91 or more. You can read more details here. https://wiki.helionet.org/Django_on_HelioHost#Request_WSGI_Control_Access If you want to move your account to Morty, we have more details about account moves here: https://wiki.helionet.org/Moving_Your_Account and then you can start the hosting plan upgrade process from your account Dashboard here: https://heliohost.org/dashboard/move/

Hello dear heliohost support, I would like to wipe everything on my heliohost account. My username is szhiro, with current domain app.zhirofund.com. I have done manual backup myself. After the wipe and domain deletion, next step is I would like to opt-in for a default helioho.st subdomain, since my main purpose is to do some development testing on new technologies, particularly Django. My new subdomain would be airsupportdevtech.helioho.st, if it is not occupied. In the meantime, I would like to request WSGI control access to for my Django app development. Thanks a lot! Appreciate if able to do so.

Unsuspended again. Please do not create any additional accounts (unless they are on Morty). Also, since you've done this multiple times now, please be aware that another suspension for having more than one account may be permanent.

Resolved in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1393420811569856643

is this using WiFi IP to detect, because this is public wifi

scutoid.top

You’re suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

my domain, scutoid.top got locked.

I would like to keep emmanuelfosso206 and suspend the newly created account. Forgive my mistake. I had already created this account before your warning and I didn't know what to do afterward. I promise not to do it again.🙏

SSH is disabled for accounts on the Plesk servers for security reasons. if you need it, then you would need to get a VPS. You can view our VPS plans at https://heliohost.org/vps/ You can also run jailed shell commands using Plesks scheduled tasks feature.

Hello HelioHost Team, I’m currently using a Tommy account on the new Plesk system. My username is alkastraverse. I would like to request SSH access for basic development purposes (Node.js, git, cron jobs, etc.). I’m not planning to run anything heavy or persistent like Minecraft or custom servers. Thank you very much for your support!

Thanks you so much for your help..

Here is your storage usage: Backups 0 MB Emails 0 MB Files 520.49 MB Trash 479.49 MB Logs 1.59 MB PSQL 0 MB MySQL 48.82 MB Total 1050.39 MB When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

a root admin can help clear some storage for you, you can also buy more storage for an immediate unsuspension.

Hi, I did a several installation tests and i used by mistake more than the disk limits 1051/1000 mb Can you unsuspend my account, i will clean the disk and i will be more carefully in the future Username: martinfrade main domain: martinfrade.helioho.st thanks in advance

In the meantime, if you want to add a domain, let us know what it is and we can add it for you.

Adding domains on your own isn't implemented yet regardless of the plan your account is using. A news post will be made when this feature becomes available again.

Thanks, It does get past the module problems and into other migration errors... I'll have to keep digging for now, but thanks for the help!