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Domain added. it can take up to 2 hours to start working.

Hello please add domain term-in.net [w2hsystem] Thank you

Changed. it can take up to 2 hours for the new domain to start working.

thanks

Dear HelioHost Support, I hope this message finds you well. I would like to kindly request a change of my main domain associated with my current HelioHost account. Current account info: - Username: adipra - Current domain: generasite.eu.org I would like to change it to: - New domain: jpkreatif.web.id The new domain has already been pointed to your nameservers. Please let me know if there’s any further information required from my side. I really appreciate the support and the opportunity to keep learning using HelioHost services. Thank you so much! Best regards, adipra

Domain added. It can take up to 2 hours to work.

hello, i would like to add another subdomain named stthomasmore.helioho.st thanks

I utilize Brevo's Transactional Email service to test emails on my local development server for my project and have never had an issue. They allow 300 emails/day, which is more than enough for me. though I have yet to try SMTPSmart, I observed that it lacks a free plan or trial period, making it difficult to evaluate before subscribing.

Your account has been reset. You'll receive an email when the reset completes with a link to finish creating a new account. The contents of your old account will be available at https://heliohost.org/backup/ once the reset is complete.

Dear Support Team, I would like to request a full account reset to restore my account to its initial state. I understand this feature is not yet available for self-service and requires administrator intervention. Please reset the account associated with the following username: live7day I confirm that I am fully aware this action is permanent and irreversible. All data linked to this account will be permanently deleted without any possibility of recovery. I have also backed up any data I wish to retain. Thank you for your assistance. I appreciate your prompt attention to this request.

Added. it can take up to 2 hours to start working.

Hi HelioHost Support, Please help me add the following subdomain to my hosting account: Username: alkastraverse Subdomain to Add: alkverse.mooo.com Thank you for your support! Best regards, alkastraverse

Thank you for increasing your Morty balance. Since you paid $20 I added $25.2631 to your balance which was $1.3282. So your total is $26.5913 now. Based on the load from the last month that should last you about 808 days or until 2027-10-07. We'll email you when you get low.

Hi, Thanks for setting all this up and taking the time to support all of us! My questions is regarding properly setting up environmental variables for Flask. I have set up a sample (simplified) project to iron this issue out. https://flask.dkobrin.helioho.st/MyNewFlaskApp/ I have looked through the discord for advice on this issue and have located my .env file in a non-public folder /home/environments/MyNewFlaskApp/.env and added the path to my load_dotenv (and for debugging dotenv_values), but although pathlib verifies the file exists, there are no key value pairs loaded. I set the permissions for the .env to 644 although I think it should be 640... here is the server import sys from flask import Flask, __version__ from dotenv import load_dotenv, dotenv_values from os import environ as env from getenv_path import env_path # load environment vars load_dotenv("/home/dkobrin.helioho.st/environment/MyNewFlaskApp/.env") #env_path) config = dotenv_values("/home/dkobrin.helioho.st/environment/MyNewFlaskApp/.env") #env_path) config2 = dotenv_values("/home/environment/MyNewFlaskApp/.env") if env_path.exists: print(env_path) print('FOO is') print(env.get('FOO')) print(config) print(config2) app = Flask(__name__) application = app @app.route("/") def hello(): if env_path.exists: print(env_path) print('FOO is') print(env.get('FOO')) print(config) print(config2) return """ Flask is working on HelioHost.<br><br> <a href="/flasktest/python/version/">Python version</a><br> <a href="/flasktest/flask/version/">Flask version</a> """ @app.route("/python/version/") def p_version(): return "Python version %s<br><br><a href='/flasktest/'>back</a>" % sys.version @app.route("/flask/version/") def f_version(): return "Flask version %s<br><br><a href='/flasktest/'>back</a>" % __version__ if __name__ == "__main__": app.run() the sample base code does work so the .htaccess and flask.wsgi seem to be ok here is my log output I feel like I'm missing something simple here. Thanks again!

Escalating this post so the transaction id can be verified by a root admin.

Hi @wolstech, sorry for the delay I’m sending you the transaction details could you credit it to my account? Thank you!!!

Added.

Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_app dbname=victord1_eventdly password=<set in Plesk>

This support request is being escalated to our root admins.

Hello guys! Hope you're good! I would like to enable access to my Postgress database. Here's some information you may need: DB name: victord1_eventdly User: victord1_eventdly_app Thanks in advance for your help.

We've never heard of either of those services, which probably speaks to how widely used they are...

Unsuspended. It may take a few minutes to work again.

I have received two suggestions for SMTP servers - SMTPmart and Brevo. I’m a bit confused about which one is better for sending marketing emails and bulk emails. Can anyone please guide me on which SMTP server is more reliable and easier to use? Your suggestions will really help.

as my concern, i only have 1 account on this service. i dont know about any other account. if the system detect that i have more than 1 account, feel free remove another account.

The Internal Server Error on the test.py was incorrect permissions. They need to be set to 755, you had them set to 774. I fixed them for you and the script works now. https://techsite.helioho.st/cgi-bin/test.py The 502 errors are normal on Johnny and Tommy plans. See https://wiki.helionet.org/502_Bad_Gateway Poor performance is also unfortunately normal on Johnny and is due to overcrowding. The only fix for that is to use extremely lightweight code or static HTML, or move to a different server.