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If you decide to use our NS records, ns1.heliohost.org and ns2.heliohost.org, we can set this up for you. If you want to use external DNS, such as Cloudflare or your registrar's DNS system, you'll have to set these records up yourself.

Hi, thanks, yes, I did set it up a while ago and manually ran I yesterday at that time . OK, nothing to worry about then , I just didn't notice it before somehow. Thanks

Domain changed. Please be sure to configure DNS for the new domain using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function. If any data is missing after the change, a backup is available at https://heliohost.org/backup/ of the account from prior to the domain change.

That account has already been unsuspended. For the new domain, please use ns1.heliohost.org and ns2.heliohost.org as the name servers.

Could you please give me the Name Servers to perform the redirection?

Unsuspended and domain added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Hi Yesterday my father spoke with a colleague about this issue, and he said that the backupchiquipoli account belongs to his son (me) and the luisgalvan account belongs to him. We both have the last name Luis Galvan; my name is Luis Eduardo Galvan and his is Luis Manuel Galvan. Your colleague thanked him for the clarification and said he would add it to the notes to avoid suspension. If an account needs to be deleted, let me know so I can cancel it. If you maintain this account, please define the domain with the following information: Username: backupchiquipoli Domain to add: chiquipolis.com I'm waiting for this to come so I can get more storage. Best regards, Luis Galvan

If you maintain this account, please define the domain with the following information: Username: backupchiquipoli Domain to add: chiquipolis.com

After reconsidering, I would like to use only orionelectronica.com.ar. Please set it as the primary domain and completely remove wds657.helioho.st from my account. I no longer need the temporary domain. Thank you.

If someone goes to wds657.helioho.st do you want them to get redirected so their browser URL box says orionelectronica.com.ar?

This support request is being escalated to our root admins.

Hello, Please change the primary domain of my account to orionelectronica.com.ar and keep wds657.helioho.st as an alias. Generate DKIM, SPF, and all required email authentication records for the new domain. I have not modified DNS yet. Please confirm whether I should update nameservers or manually configure DNS records, and provide the required values. Thank you.

Those usually get created when scheduled tasks are used to allow for common system commands to work. Did you set up a scheduled task around that time yesterday?

Hi, I noticed those folders appeared as of yesterday 10PM. added by root See below. Would be able to help to identify the nature of those files, and whatever they should be there? Thanks

thank you very much for the solution😁

Hi Yesterday my father spoke with a colleague about this issue, and he said that the backupchiquipoli account belongs to his son (me) and the luisgalvan account belongs to him. We both have the last name Luis Galvan; my name is Luis Eduardo Galvan and his is Luis Manuel Galvan. Your colleague thanked him for the clarification and said he would add it to the notes to avoid suspension. If an account needs to be deleted, let me know so I can cancel it. Best regards, Luis Galvan

I appreciate your help, hope I'm not doing something dumb, or abusing your support! I have a brand new helionet django site on johnny, and it nondeterminstically throws a mysterious ModuleNotFoundError: No module named 'gianluca' exception. The traceback doesn't show which code is trying to import 'gianluca', and I can't find out anything about it. This django code works fine outside of helionet, and my virtual environments have no mention of gianluca. Here's the last part of the log, you can see the same request here happens to work fine three times, and then errors: 2026-02-26 03:26:09 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 5.07 K Apache SSL/TLS access 2026-02-26 03:26:10 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 5.07 K Apache SSL/TLS access 2026-02-26 03:26:10 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 8.21 K Apache SSL/TLS access 2026-02-26 03:26:11 Error 151.205.113.159 500 GET /mikvah/ HTTP/1.0 1.24 K Apache SSL/TLS access 2026-02-26 03:26:11 Error 151.205.113.159 mod_wsgi (pid=1848708): Failed to exec Python script file '/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi'. Apache error 2026-02-26 03:26:11 Error 151.205.113.159 mod_wsgi (pid=1848708): Exception occurred processing WSGI script '/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi'. Apache error 2026-02-26 03:26:11 Error 151.205.113.159 Traceback (most recent call last): Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi", line 18, in <module> Apache error 2026-02-26 03:26:11 Error 151.205.113.159 application = get_wsgi_application() Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/core/wsgi.py", line 12, in get_wsgi_application Apache error 2026-02-26 03:26:11 Error 151.205.113.159 django.setup(set_prefix=False) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/__init__.py", line 19, in setup Apache error 2026-02-26 03:26:11 Error 151.205.113.159 configure_logging(settings.LOGGING_CONFIG, settings.LOGGING) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 89, in __getattr__ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 self._setup(name) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 76, in _setup Apache error 2026-02-26 03:26:11 Error 151.205.113.159 self._wrapped = Settings(settings_module) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 190, in __init__ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 mod = importlib.import_module(self.SETTINGS_MODULE) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/importlib/__init__.py", line 90, in import_module Apache error 2026-02-26 03:26:11 Error 151.205.113.159 return _bootstrap._gcd_import(name[level:], package, level) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1387, in _gcd_import Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1360, in _find_and_load Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1310, in _find_and_load_unlocked Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 488, in _call_with_frames_removed Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1387, in _gcd_import Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1360, in _find_and_load Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1324, in _find_and_load_unlocked Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ModuleNotFoundError: No module named 'gianluca' Apache error

That domain can't be added because your account currently has a pending suspension for violating the terms of service.

The other account was jazz created in 2017. I merged the two forum accounts for you so none of the posts are lost, and kept the username Snooze. Your forum email and hosting email match now too as you wanted.

Thank you!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi I'd like to request that you add a domain to my account. The details are as follows. Username: backupchiquipoli Domain to add: chiquipolis.com I am waiting for the necessary information. Best regards, Luis Galvan

Helllo, Could you add support for an external domain name "mikvah.spoer.org" to my account "spoerri". I already have it registered, and I just configured cloudflare with an A record to point to the johnny ipv4, and a www CNAME to point to that.

This support request is being escalated to our root admins.

HI, I tried to change the email address on my "Snooze" HelioNet account, but the automated response was "That email address is in use by another member". This probably means I set up another HelioNet account some time ago, and I have completely lost track of it. The email I would prefer to use is the same one I use for my "snooze" (all lowercase) HelioHost account. I would also like to delete any errant HelioNet account of mine. I would be grateful for any assistance; however, please regard my issue as low-priority. Kind regards!