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Thank you so much for updating this thread to let us know the issue seems resolved! 🙂 For other users who find this post, please be more like this person! ⬆️ And here is a longer explanation of why we love to see this! 😄

Ok, chatting with Krydos helped in discord. looks like deleting that IP fixed the ipv4 issue. able to login with vps12 name.

I am getting timeout error.

I am using Mac terminal to ssh into server.

What SSH host are you using?

The requested modules have been installed on Tommy's Python 3.12. You can see the current list of installed modules at https://krydos1.heliohost.org/pyinfo/info3.12.py WSGI control access has been enabled on the domain shahzaib.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/shahzaib.heliohost.us/httpdocs/flasktest/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

On discord, they said that SSH times out for them. i spent 30 minutes last night trying to diagnose the issue but with no luck.

Krydos can do all of this for you.

DKIM, SPF, and DMARC have been set up for the domain thelema93.com.br. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. DKIM, SPF, and DMARC have been set up for the domain arniskali.com. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. The limit has been increased to 75 for the new email address as well. Keep in mind any new email addresses you create will default to 10 per hour until you request to have them increased.

Alias papale.my.id added.

Hi, I would like to request the configuration of DKIM, SPF, and DMARC for the domains thelema93.com.br and arniskali.com. Also, could you increase the sending limit for the account tales@arniskali.com? The usage will be the same as hanu@thelema93.com.br—keeping contacts and sending reminders to my students. Thanks!

Is there any error message? SSH on VPS12 is working fine for me.

Installed. You can see the current list of Python 3.12 modules on Tommy with this link https://krydos1.heliohost.org/pyinfo/info3.12.py

Over the past week or so both Johnny and Tommy have been experiencing occasional slow loading and 503 errors on PHP pages from time to time. This is definitely not normal because we've been using Plesk since 2021 and none of us can even remember the last time we saw a 503 error, and then suddenly they are happening quite frequently on these two servers. We are investigating the issue, and are hoping to resolve it soon. In the meantime, here are some ideas you can do to improve the uptime of your PHP based website. 1. Morty hasn't been affected at all by the 503 errors on PHP pages at all so far, so this is a great time to upgrade to our fastest flagship server starting at only $1 per month. You can check out the discounted Morty packages at https://heliohost.org/dashboard/move/ and move yourself over without talking to an admin by using our fully automated upgrade process with zero downtime for your website if you're interested in trying it out. 2. VPS also have not been affected by the 503 errors either. They start at $4 per month, and aren't affected by other users on the same server as you, because on a VPS you're the only user. Being able to have root SSH access is also a great perk of being a VPS customer. You can check out the plans at https://heliohost.org/vps/ 3. If you don't want to upgrade it is possible for some PHP websites to be converted to static websites. Since it is only PHP being affected by these 503 errors converting your site to use only static html, Javascript, and CSS will allow your website to load faster, have less errors, cause less server load, and greatly reduce the chance of your site getting hacked. It's not possible for all websites to be converted though so this isn't an option for everyone. 4. You could also switch to a language other than PHP. For instance, Python websites using CGI, Django, or Flask haven't been affected by the 503 errors at all. Node.js hasn't been affected by the 503 errors either, but if you decide to try Node.js we recommend keeping a close eye on your load graph at https://heliohost.org/dashboard/load/ because it's easy to go over your 200 GB memory limit. In order to diagnose these 503 errors, the first step we're going to take is implementing additional logging and performance monitoring so we can see exactly when and why the errors are occurring. Let us know if you have any questions, or have any additional information to assist in our investigation.

Account voltars has been unsuspended. It may take a few minutes to work again. As I said in my last post, please ensure that you and orca never share a computer, network connection, or content, and neither of you should ever log into the other person's account for any reason. Future suspensions for multiple accounts may result in both accounts receiving a permanent ban. Also, apologies for the delays in getting this issue resolved. We're always happy to help, but we need clear answers in order to understand the nature of an account's usage and determine a resolution to these suspensions. Please let us know if you need any additional assistance with your account.

okay thanks , I am waiting for you

Ok. I'm going to just change the email on the account and unsuspend it instead. It may be a little while because I have to get someone to reset your multiple account detection first...otherwise it's just going to suspend you again. I'll let you know when it's unsuspended.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

i want use email ( voltars.auth@gmail.com ) , but also i don't want delete the emails that exist on webmail

Thank you for the clear answer. Ok...so your issue is that your friend isn't allowed to do that per our terms of service. Accounts must be created and maintained ONLY by the actual owner unless permission is requested in advance, so the account is in violation simply because you asked him to violate the TOS on your behalf. If you would like your own account, you are welcome to it, but you will need to sign up under your own email address, and under no circumstances are you allowed to share a PC, network connection, or content with him. He is not allowed to maintain the account for you, and you cannot store any content for his website (or vice versa). If we detect this again, both accounts will be permanently banned from our service. Would you like me to delete the voltars account so you can sign up again under your own email address? If so, let me know what email address you would like to use and I'll reinvite you for your own account.

Dear, Heliohost Support, Hi I was wondering if I can get another subdomain (https://magic-homepage.helioho.st) because I am trying to run multiple companys at the same time and I don't know if I can fit all my info on one site without making it look better thanks - Magiccanvas7998

dear my friend , i told you reason 5 times , my friend create account for me because i asked him to make it for me ( the 2 names of companies is different ) see your data you will see no same domain ... again reason of the same name i asked him to create hosting ,, does this answer on you ??? the problem from 17 / apr as i said

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA I notice that you have not yet answered the question: Can you explain why the email addresses on these accounts have the same person's name in them? Bumping a thread without answering a request for more information will not speed up replies to you.

does you give warning only without solution ???? ...... i write the reason that my friend create and do configuration for me and i don't want complete host on your host i only need the data on email then i will delete my account , does will help me to get my data then delete account ??? ... or give me another warning without any solve ??? .... bad hosting problem from April 17 and no solution to me

why no reply to me ?