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Can you reset my account please. My username is douglaswebster21 Regards Douglas

Hello HelioHost Support Team, My account username: osamalovirboy Affected site / subscription: turkiii.helioho.st I uploaded a PHP/Laravel application to my hosting via Plesk File Manager, extracted the files into httpdocs, and now I get a "504 Gateway Time-out" in the browser. I am a beginner and need your help to make the site run correctly. The Plesk control shows the Document Root field locked (value: httpdocs) and I cannot change it. Please assist with the following items (step-by-step or perform them on my behalf if possible): 1) Document Root - Please change the Document Root for this subscription to: `httpdocs/public` - If you cannot change it, please advise and perform the secure alternative: move the **contents** of `public` into `httpdocs` and update index.php autoload paths correctly (or tell me you will do that). 2) PHP version and extensions - Confirm the PHP version assigned to my site (I saw PHP 8.3.21 in Plesk — please confirm). - Ensure the following PHP extensions are enabled for this domain: `pdo_mysql, pdo, mbstring, fileinfo, openssl, tokenizer, xml, ctype, json, bcmath, gd`. - If any extension is missing, please enable it or tell me the steps. 3) File permissions (storage & cache) - Set the following permissions (recursively) on the app directories: - `storage/` → 775 (owner write) - `bootstrap/cache/` → 775 - Confirm these were applied. 4) Database & .env - Confirm the MySQL database was created successfully and that I can access phpMyAdmin. - If you prefer, I can create the DB and user; otherwise please confirm the DB name and username assigned. - Confirm that `.env` file is in place and that `APP_URL` is set to `https://turkiii.helioho.st`. 5) APP_KEY and Composer - Please run (or allow me to run) the following commands from the project root: - `composer install` (if vendor is missing) - `php artisan key:generate` - `php artisan config:cache` - `php artisan route:cache` - `php artisan view:clear` - If you need the exact PHP binary path for Plesk, please use `/usr/bin/php` or the appropriate PHP CLI path on the server. 6) Scheduled tasks / Cron - Enable cron / Scheduled Task that can call a URL or run curl/wget. Example cron command for scheduled posting: ``` * * * * * /usr/bin/curl -s "https://turkiii.helioho.st/post/cron" > /dev/null 2>&1 ``` - Please confirm whether `curl` or `wget` is available for scheduled tasks. 7) Logs and cause of 504 - Please check the latest webserver / PHP / application error logs for `turkiii.helioho.st` and paste the last 20 lines of relevant errors (or tell me what you found). The 504 appears immediately after I uploaded the app — I suspect the document root or missing app setup is the cause. 8) Security / .env protection - Ensure `.env` is not accessible via the web (deny public access to `.env`) and confirm `.htaccess` rules or server-level rules applied to protect sensitive files. 9) If you perform the changes - If your team can perform the above changes, please reply with: - Which steps you performed - The exact Document Root path set - DB name and DB user (so I can update `.env` if necessary) - Confirmation that APP_KEY was generated - Confirmation that cron is available and working - Any remaining manual steps I must run via Plesk File Manager I am new to this, so please provide brief step-by-step feedback or do the fixes for me if possible. Thank you very much for your assistance — I can provide any screenshots or additional details you need. Best regards, Osama (username: osamalovirboy) email: [osamalovirboy@gmail.com]

Thank you!

Hello HelioHost team, I have a VPS with the public IP address 216.218.192.172 and I would like to associate a free subdomain to use it as an endpoint. Could you please assign me a subdomain such as: myname.helioho.st or myname.heliohost.org Alternatively, any available name that points to my VPS is fine. Thank you very much for your support! Best regards, Giulio

Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

Hello, please remove the domain 2homelessvets.com from my account cesvillalta Thank you!

Thank you!

DKIM, SPF, and DMARC have been set up for the domain nelavoi.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I need that records to send mails to gmail accounts. My username is nelavoi and my domain name is https://nelavoi.helioho.st/ Thanks for your time

Here's the payment link for Paypal https://heliohost.org/vps/pay/?code=AXGgNOvSGk45K2xt

Hello — I have a HelioHost VPS on an automatic monthly subscription. The renewal on September 14, 2025 failed to charge my bank account. Could an admin please resend the renewal / PayPal invoice link so I can pay immediately and avoid data loss? Account username: hoi4gamer123 VPS name or ID: VPS115 If useful, I can provide the failed transaction ID from my bank. Thank you!

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup You can find the A and AAAA record under the dropdown menu of your domain in Plesk.

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

username: alkastraverse please reset my account. thank you so much!

Please add the domain: basementinfratech.in and provide me the A record for the same. Kindly remove the domain: iitjammu.work.gd

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Added.

This support request is being escalated to our root admins.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I created a site called datawithlucky.heliohost.us‎. I would like to add DNS record to that. TXT name ‎datawithlucky‎ (or skip if not supported by provider) TXT value MS=08E661E6AA7CAA7AA3E418FC1B7C6DD32B58B713 TTL ‎3600‎ (or your provider default)

Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>

This support request is being escalated to our root admins.

Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.

Requesting Remote Access to PostgreSQL to: Hosting account username: mhqwang (johnny.heliohost.org) Database name: mhqwang_cb Database User name: mhqwang_master

Alright, thank you for your assistance!