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This support request is being escalated to our root admins. I've also removed the [Solved] so the escalation for your billing query is clearer.

Hi. I'm sorry, but on April 14, I had a Morty plan with a balance of $4.2399. By the way, at the time, I was running Moodle 5.1.3 (if I'm not mistaken), which has since stopped working. That's why I tried to reinstall it. You can check the ticket I submitted on April 14: “[Solved] Adding funds to my Morty plan balance.” I don’t know where I can view my plan — I can’t find it on the dashboard. I would appreciate it if you could look into this and re-enroll me in the Morty plan. Best regards, Carlos

The thing is I've uploaded the right code and everything in globalyouthsciencejournal.helioho.st that one everything works. The correct DB, no problem at all. The problem starts when I try to use my domain in the site. The domain is globalyouthsciencejournal.app. In my dashboard, that's the one that's showing all the problems. The globalyouthsciencejournal.helioho.st is fine.

Hey I got something wrong with my card and it oes not working with my paypal account to pay with. Can you give me some time till I fix this please. At least 2 weeks. I will surely fix the payment within that time. Thank you

The error mentions "Failed to change directory to /home/globalyouthsciencejournal.helioho.st/git/website" however the site you're seeing the error on is actually "globalyouthsciencejournal.app", is this correct? You're trying to connect to a directory inside the helioho.st site from the .app site? When I check globalyouthsciencejournal.app, I see a different error now: Database Connection Error: SQLSTATE[HY000] [1105] Connections using insecure transport are prohibited. See https://docs.pingcap.com/tidbcloud/secure-connections-to-serverless-tier-clusters Edited to add: We have some info in the Wiki for the "DB query failed: "SET sql_mode = ''" Error code: 2002 Error: SQLSTATE[HY000] [2002] No such file or directory" message here: https://wiki.helionet.org/500_Database_Error

Error: filemng: Failed to change directory to /home/globalyouthsciencejournal.helioho.st/git/website: No such file or directory System error 2: No such file or directory Server Error 500 Plesk\Exception\Database DB query failed: "SET sql_mode = ''" Error code: 2002 Error: SQLSTATE[HY000] [2002] No such file or directory Type Plesk\Exception\Database Message DB query failed: "SET sql_mode = ''" Error code: 2002 Error: SQLSTATE[HY000] [2002] No such file or directory File Mysql.php Line 68 You may be able to resolve the issue automatically using Repair Kit. If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit. Open Repair Kit You will be asked to enter the Plesk administrator password. Need help resolving the issue? Visit Plesk Help Center. That's what you can do Reload PageBack to Previous PageHome PageSearch for related Knowledge Base articles Report a problemDocumentationKnowledge baseForumYouTubeFacebook

After looking back at this, were you trying to add marchasdecristo.com or marchasdecristo.jaguerra27.helioho.st to your account?

Subdomain added. It can take up to 2 hours to start working.

Your hosting account username: jaguerra27.helioho.st The subdomain you want added: marchasdecristo.jaguerra27.helioho.st The full domain you want the subdomain to be attached to, including the top-level domain (TLD): If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.): www.marchasdecristo.com

Domains removed.

Thank you very much for the time and effort. To avoid occupying your time further, and since those WP domains(agi and sai) are not working or in use anymore(I recall that i had issues setting up the wordpress there due to transfer limits), please go ahead and delete them entirely including the domains, so as to avoid any future issues. We can also go ahead and delete the Lda and Ths domains entirely as well as well since we can't/won't be installing WP on them anymore and hence are longer in service. Thank you again.

Your account has been reset, you should receive an email to recreate it shortly. A backup of your account is available here: https://heliohost.org/backup/

My username is adwaithhs. I am returning to my account after some time. I can't reach https://adwaithhs.helioho.st/ now (my original domain). Can I either get it reset to another domain or just get this one working. The domain name doesn't matter it is for personal use.

panel.pakiware.site was added to your account, it can take up to 2 hours to start working. You already had pakiware.site on your account. If you are experiencing problems with this domain, please let us know what issue you are facing so we can look into it.

hello can u add the domain pakiware.site and subdomain panel.pakiware.site to my account please, thank you.

Looks like you found where to add your web files. 🙂 When I checked earlier I only saw the directory listing, but now I see your HELLO page. I'll mark this as Solved but please let us know (by making a new thread) if we can help with anything else!

The contents of ths.helioho.st have been discarded, and malware has been cleaned up in one of the other domains too (mac.php file again). I did notice that there are two additional WP installs on your account in agp.helioho.st and sai.helioho.st. Do you still need these? The agi domain doesn't even work (DNS issue), and you said you thought all of your WP was gone except ths, but it's not. There's still 2 more installations. If you're not using these, it would be best to delete the WP installs to ensure they don't get infected (or the entire domain if you're not using it at all). They are clean at the moment. Also, this is the second time now that I've had to spend more than half an hour cleaning up your WP issues. If one of the remaining Wordpress installs gets hacked on your account, we're going to require a full reset without a backup, as it's not reasonable for me to keep cleaning this for you due to the amount of time it takes. Unsuspended.

Domain re-added. It can take up to 2 hours to start working.

The domain was lost because of Johnny Rebuild. Could you please help me add it back?

I'll get this cleaned up later this afternoon for you and post back when done. Yeah WP as a technology is unfortunately junk these days. The more popular software gets, the more likely it is that it will become the target of hackers. WP is one of if not the most widely used CMS out there, so it makes a great target for cybercrime efforts. They can find one exploit and turn hundreds of thousands of websites into spam and phishing machines overnight...it's simply too big an opportunity for cybercriminals to ignore these days.

I've added that domain to your account for you. Please note that it may take up to 2 hours to fully work.

That domain is already the only one on your account.

Hello, My ID is willbuilderca. Could you please add the subdomain: willbuilderca.helioho.st If this subdomain is unavailable, please let me know and I can choose another one. Thank you.

Wow. This is sad. Means even WP as a technology is gone/pointless in this AI era. Means i'd have to mentally and physically start to completely migrate away from WP since there are no ways to guarantee security. Will have to count lots losses in time and resources, purchased themes and templates etc. Means i'll have to revamp my portfolio projects since a substantial amount of them had WP projects. Please, kindly go ahead and discard the contents of that domain and check others again., though that will be the last active WP on this account so hopefully post this, means I won't be having any WP anymore on the account and the vulnerabilities should cease. The only active project will be my portfolio which itself is nodeJS based. Hereafter, I will also go ahead to change my account password as well just incase there's been some root access because it's shocking how one hack so easily affects the entire account ... hopefully there'd be no worm or hidden self-replicating malware left on the account after this. Thank you for your time and the effort to explain. I appreciate.

This has been renewed.