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The unpaid volunteer staff try to help as quickly as possible. However we donate time here outside of our other responsibilities like paid work, school, family, etc so our free time can vary.

What is the TLD of the domain you want added, .com, .net? You can add your own database inside Plesk for the domain once it's been created.

thanks, about how long will it take ?

This support request is being escalated to our root admins who can fix the DNS for you.

I am experiencing issues with the backup site chiquipoli.heliohost. For the past few days, it hasn't been loading and is displaying the following error: This site can’t be reached Check if there is a typo in backupchiquipoli.helioho.st. I even deleted everything and just reinstalled WordPress via Softaculous. Could you please help me with this?

Hi, my domain autolinks.helioho.st has been queued for over 12 hours and still not resolving. Username: musfiqurrahaman1, Server: Tommy. Can an admin please activate it? Thank you

Dear HelioHost Support, I received an email stating that my account has been reactivated due to inactivity, thank you for that. However, my site still appears to be suspended. I would appreciate any help when you have a moment. Best regards,

Please add a new domain laptoprecordsmanager. Can you add a new postgres database for this like lrmdatabase Username: dipeshshrestha

You re suspended for excessive cpu load caused by overuse of scheduled tasks. I have disabled all scheduled tasks that run more frequently that once a day and unsuspended you. Please reduce the frequency on your scheduled tasks. Unsuspended. It can take up to two hours for your domains to function...

Good morning. My account is suspended. Can you please let me know why this happened? Thanks in advance.

DNS recreated.

DNS recreated.

This support request is being escalated to our root admins who can resolve the DNS issue for you.

This support request is being escalated to our root admins who can fix the DNS issue for you.

We don't really rename domains, we add the new one and remove the old one. I've now added ursafe.heliohost.us to your account. Please give it up to 2 hours to start working. Because of the maintenance and repairs that are ongoing, we cannot yet remove domains. Once we can remove them, either myself or another member of staff will remove the butangfindr one from your account and update this thread to let you know.

Dear HelioHost Support, I recently noticed that my account has been suspended, and I would like to request clarification on the reason. To the best of my knowledge, I have been complying with all terms and requirements. If there is something I may have missed, I would appreciate your guidance on what needs to be corrected. Please let me know what steps are required to resolve this and restore the account. Thank you for your time and assistance. Best regards,

Good day, my client's domain 1932washhouse.com is still down. It uses morty server. I hope for fix please. Thank you!

Good day, I am techjohnrel, and I would like to respectfully request to rename domain "butangfindr.heliohost.us" to "ursafe.heliohost.us" that I can use to test my school project. Username: techjohnrel Old domain name: butangfindr.heliohost.us New domain name: ursafe.heliohost.us I sincerely appreciate your consideration of my request. Thank you for your service. Respectfully, techjohnrel

Please fix my website. I think it's DNS problem. My nickname is zaisty and domain is bladerunner.top. Thank You.

DNS recreated.

This is from the DNS maintenance, Krydos can fix the DNS for you.

Hi, I can't access my web page at bluuey.helioho.st. It says DNS_PROBE_FINISHED_NXDOMAIN. thank you.

Missing DNS zone fixed. It may take a little while before the changes propagate.

kindly advice my website is not working for 4 days i get this error where i run it : Hmmm… can't reach this page Check if there is a typo in alphamarkets.helioho.st. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN

It's because you're not suspended for storage. All suspensions except for storage overuse (which is self-correctable by buying space) will lock you out entirely because they require contacting support to resolve. Your suspension is specifically for excessive CPU use due to running scheduled tasks too frequently. I've disabled all scheduled tasks that run more frequently than once a day, and unsuspended you. Please reduce the frequency and number of jobs on your account. If you need to be able to run jobs more frequently, we recommend moving to Morty (where you will be charged fees for the extra resources instead of being suspended). Unsuspended. It may take up to 2 hours for your domains to work again.