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You got suspended for using too much memory. The limit is 200GB per day. Please fix the issue quickly. Unsuspended. It may take a few minutes before you can login again, and domains can take up to two hours to function.

You're the first person to report that the logs are slow only when node is enabled... that's an interesting observation. Morty would likely make it faster since the entire server is quite a bit faster than Tommy, but I'm actually kind of curious as to why this only happens to you when node is enabled. Maybe Krydos has some input on this?

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media. There was a fundraiser last year, and for donations of USD $35 or more, donors were able to sign up to be beta testers on the new server that will have Java once it's ready. I have asked in the Staff channel if this would still be open to you, in case that'd be another option for you. We'll update this thread if we can still take donations from Java beta testers.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi! My account "msbwindmark" on server Johnny is active. I would like to request Java/Tomcat access to deploy a Java Spring Boot and React project. Thank you!

I would like to add the domain: chud.christmas, thank you.

Subdomains added. It can take up to 2 hours to start working.

Something went wrong...

Hi, can you please create 2 new subdomains for me on my HelioHost account? familiybudget.helioho.st api.familiybudget.helioho.st Thank you very much

I'm currently on the Tommy plan. The log page in Plesk takes >5 mins to load when my Node.js is enabled. Would upgrading to the Morty have a log page that loads more instantaneous? If I disable my node.js app, the log page will go back to loading quickly but enabling back on my node.js app is another pain point.

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

It's been a week and it looks like you still haven't set up a subscription for your VPS yet. Perhaps you forgot? There are 13 days left from the transferred Morty balance.

Hi, I want to change my main domain from /httpdocs to /sonanella.com. My username is luma. Thank you.

Username: jhjjang Subdomain: fineload Full domain: jhjjang.helioho.st (helioho.st) Thank you!

You will either need to delete all NS records except for HelioHost's (ns1.heliohost.org and ns2.heliohost.org) or you could delete our NS records, and use external DNS instead.

It was suspended for high load caused by systemd, which is likely due to excessive use of cron. The scheduled jobs have been turned off on your account and you've been unsuspended, please fix the issue quickly. It may take a few minutes before you can sign in again, and domains can take up to 2 hours to function.

I'll pause scheduled scripts and review code. Thank you

The easiest way cancel your VPS is to just go to https://heliohost.org/dashboard/cancel/ and click "Delete VPS". If you can't figure out how to cancel your VPS on your own, we can cancel the VPS for you, but since the email address on this forum account doesn't match the email address on the VPS we need to verify the email address prior to deleting any data. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is for you to send an email to support@heliohost.org from the email address associated with your VPS.

That domain is working properly for me. Please clear your cache. Note that this error is usually caused by running out of disk space, and you are very close to your limit (975 of 1000MB). I suspect you were over your limit earlier and have since dropped below due to something like log rotation freeing up space.

error_log for domain twoofswords.net has been discarded. The best fix for this is to enable log rotation and set a max size that's reasonable (like 10MB) with a low maximum number of logs (like 3). That way the server will rotate them out and then eventually delete them for you. I've gone ahead and set up the rotation for you on that domain so this won't happen again.

This support request is being escalated to our VPS admins.

Hello HH, Could I please have the VPS I have canceled & my hosting account deleted? Below is the pertinent information: Username: kzdev370gmailcom Email: khaledzaki370@gmail.com Kind Regards, khaled

Hello i would like to delete the error_log file of the twoofswords.net account Home > logs > twoofswords.net > error_log It occupies 394 MB, and I have already solved those errors from Plesk , file manager try to delete it, but shortly after it returns, it seems that the file manager does not really delete the log files I would like to ask for cancellation Thank you

Domain added. It can take up to 2 hours to start working.

Service Unavailable. user: Genrwork