All Activity

Dear Hillo Net Team, Following the recent removal of U.S. sanctions on Syria, we kindly ask you to lift access restrictions on Syrian users. We believe this would restore fair access and align with current international updates. Thank you for your understanding. Best regards,

عزيزي فريق حلو نت، بعد رفع العقوبات الأمريكية مؤخرا عن سوريا، نطلب منكم رفع القيود المفروضة على المستخدمين السوريين. نعتقد أن هذا من شأنه أن يعيد الوصول العادل ويتماشى مع التحديثات الدولية الحالية. شكرا لتفهمك. مع خالص تحياتي

Good day! I would like to request to add the domain '1932washhouse.com' to the account 'mrjaybenz'. Thank you!

thank you!!

Related email support case: Morty accounts are exempt from the multiple account policy, so no exception is needed for that. Notes have been added to the account indicating that he gave approval for you to maintain it.

You're suspended for multiple accounts. Users are only allowed to have one account. The other account in this pair has already been kept per the request in this topic: https://helionet.org/index/topic/64718-solved-request-for-account-unsuspension/ Can you explain why you were seen logging into 2 accounts?

Yeah that can happen at times. If the server is experiencing high load, account creations (and maintenance tasks like inactivity notices/suspensions) are delayed until the load goes back down.

update: he already emailed you guys!

Hi, I got an account today on Johnny, but Account creation has been in progress for over 2 hours. Will you please look into this when you get a chance. Thank you. Edit: Never mind, account was just created. Thanks.

I am requesting the unsuspension of the Helioho account registered under the email address jeanelleegalasinao@gmail.com. I believe the issue may have been caused by two users accessing the same account, which might have triggered an error or problem. As a result, both my account and web domain have become inaccessible. Username of suspended account: stma Heliohost main domain: stma.helioho.st I would appreciate any assistance in resolving this issue. Thank you.

wow! thanks for your quick response

Hi wolstech, I am getting this error when trying to connect my app to the DB: "🔥 Fatal login error: Error: getaddrinfo ENOTFOUND tommy.heliohost.org:3306" The hostname "tommy.helihost.org:3306" cannot be found by the app. I've got the below option checked, is there somewhere else I need to enable external DB access, or is there a different hostURL I need to use? EDIT: nevermind, issue was I was keeping the :3306 when I didn't realise I already had a separate environment variable for the port so it was double porting the URL. Kind Regards, Michael Hoffmann

You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep?

Domain added, it'll take effect in about ten minutes. I believe we automatically generate a "www" prefix, but you can create a redirect using an Apache config to redirect to the main domain.

Domain added, it'll take effect in a little under an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers.

Hello, this is Xabi: My user name is 'xabierpico' I would like to add my externally managed (ovh.com) domain 'SALACALVET.COM' to my account Tommy 4GB. I'll change the DNSs and point them to Heliohost as soon as I end this ticket message. Preferably, I would like to be https://salacalvet.com the main option instead of https://www.salacalvet.com, and redirect this last one to the first one. Thank you in advance for solving this request and for keeping this project alive. Greetings from A Coruña, Galicia!

881736.pp.ua，Thanks.

I am not using any illegal activities so, Could you please unsuspended my account.

I'll let him know. thank you!

Yeah, it's good that you told us first. When people login to multiple accounts they tend to get suspended because you're only allowed to have one account. If your client wants to grant you access to login to their account they can let us know from their own email address, and then you can give us support requests for either account.

Perhaps an administrator can weigh in on this, especially so you don't get flagged as having multiple accounts. As far as managing DNS records or addon domains, if you want to make requests on his behalf, I'm sure something can be arranged as long as we also get his written permission (either an email or a forum post) to make sure it's okay.

I've changed your main domain to "noterapida.com.ar" and added "igna.site" as an addon domain. You'll need to create an A/AAAA record or switch to HelioHost's nameservers for noterapida.com.ar to work. Changes should take effect in about an hour.

Hello! how are you! my account is ignaciomtds I need to make noterapida.com.ar primary domain and keep the other igna.site for other use in future ..i can do that? Thanks for all guys!

Hi there! I got a client, I recommended him to use HelioHost. He gave me access through Plesk Panel. However, I'm curious if I could have the ability to configure the DNS records, and adding custom domains to his Plesk Panel through asking here in HelioNet forums customer support? Would it be possible even though I don't have access to his heliohost account but just as webmaster in the Plesk Panel? Sorry if my question is a bit confusing haha.

Domain changed. It may take up to two hours to function.