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We don’t allow outbound on nonstandard ports by default. I assume the remote end’s port can’t be changed? If not Krydos can unblock it.

I need to change the domain name since it does not connect with my current website name change. current domain name: medlink.helioho.st new domain name: Animolink.helioho.st

Also, are you able to change the Document root to api.qutegifts.co.uk/public/ so that it is more secure, as suggested?

Hello, my Node.js app at api.qutegifts.co.uk was working but broke after I re-uploaded files. The cgi-bin folder is now empty, and the API returns 404. Could you please restore the Node.js CGI passthrough configuration for this subdomain? Thank you

Perfect , thank you for the list , it would be useful. The module is tiny only 25 python-only files , no dependencies. I copied it in a local folder. But now I am presented with expected problem of an outgoing connection block. ERROR: Cannot connect to aprs.glidernet.org:14580 (111: Connection refused) This is probably blocked on Heliohost ?

That module doesn't appear to be installed, but we may be able to add it. If you decide to run it here, let us know and we can look into whether that can be installed for you. You can see a list of modules available on Tommy here: https://krydos1.heliohost.org/pyinfo/info3.12.py

The problem might be on my side , I am testing port 1373 and the previously working 21, neither getting through. Despite I have NSG configured and attached to the ubuntu server.(Azure) and the same NSG allowing me to connect to that server on port 22. General Internet access ( port 443 ) is OK from the ubuntu. I ll have to think of an alternative and may be run that python script on heliohost, so there is no need to upload anything. The python script requires some modules, that I am not sure if they would be available on heliohost. ( python-ogn- client).

Thanks, using FTP at the moment, possibly tried SFTP before , but didn't work , due to port. I ll try SFTP shortly . I also created another plesk user (ubuntu - webmaster), so will use that instead I shouldn't be using owners username for transfer.. The changing password issue , I think was there before , its weird that it says incorrect old password, but I am using the password I have just logged in with an dI tried with typing in the notepad and pasting there. I ll post the results.

I wonder if the Tommy upgrades last week broke it. Kind of weird that you can't change the password, as that would usually be the first suggestion. Are you using FTP(S), or SFTP? I would suggest trying SFTP if possible (use tommy.heliohost.org as the host name, port 1373, and you plesk username and password for the credentials).

Hi , hope you can help, I have a daily upload from a ubuntu server via FTP, last successful upload was Thu Feb 19 19:03:01 UTC 2026 , after that have Login incorrect . I am able to login to https://tommy.heliohost.org/ but also not able to change password. But this may be a separate issue. Could you please advise? If there is a different way of doing upload , with using a certificate , I would be grateful for information... Thanks

That's normal for new accounts since we don't set those up by default. DKIM, SPF, and DMARC have been set up for the domain potato-launcher.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

No problem. I've unlinked your paypal account from the imaraproducts account and have unsuspended both accounts. It can take several minutes before you'll be able to log in, and the domains can take up to 2 hours to function. In the future, please contact support before you buy an account for another person. The suspension occurred because our system detected that you suddenly bought a second account that wasn't on Morty, which is prohibited as you're aware. Note that if we detect similar or cross-hosted content on either of these accounts, or if we detect the same user logging into both accounts, they may be subject to resuspension and a requirement to move to Morty to be unsuspended.

Apologies for the delay on this. Your account has been unsuspended and should work again in the next few minutes. The domains can take up to 2 hours to function.

My hosting has been suspended after using the same Paypal account to register for @imaraproducts We don't share accounts nor I'm I managing the account for them. They didn't have an internationally accepted payment method to pay for it and I gave them mine

Any progress on this? @Krydos It's been a few days already

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create A and AAAA records pointed to the IPs shown in Plesk.

User: luisgalvan Domain: minnocai.com

Hi, I want to send emails, but it dosent work. https://www.mail-tester.com/test-t96i2t4c5 https://www.mail-tester.com/test-ouc570x6o My username on hosting is this: potato9786543 and my domain is this: potato-launcher.heliohost.us

The memory and execution time values are intentionally limited to prevent excessive load. You'll need a VPS if you want the settings you listed. Note that we generally recommend not using Wordpress at all due to how bloated it is. https://wiki.helionet.org/WordPress As for the upload and post sizes, we can easily increate those for you. What version of PHP do you use?

Hi I'm going to install PointFinder, a WordPress theme, and it needs at least the following, which are currently far below: max_execution_time 600 memory_limit 1024M post_max_size 48M upload_max_filesize 48M Thanks Best regards

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Can I have a request to change my domain name humacare.helioho.st to dls.helioho.st

Hi sorry about the wait. It seems like you were suspended because the system thinks that you have more than one account. @Krydos or another admin has to look into this for you. Admin: Duplicate post, please merge:

You can disable modsecurity rules yourself. 1. Login at https://heliohost.org/login/ 2. Click Continue to Plesk. 3. Click Websites & Domains in the left navigation pane. 4. Click your domain to expand the view. 5. Click the Dashboard tab along the top. 6. Click Web Application Firewall icon in the bottom right corner. 7. Type the ID "210580" into the Security rules IDs box (without the quotes). 8. Click ok at the bottom of the screen. 9. Wait for up to 2 hours for Apache to restart. Let us know if you run into any issues with the above process.

This support request is being escalated to our root admins.