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I know this isn't a question buut.. I might have screwed up on vps49. I learned the hard way on how to not do /etc/passwd.. yikes. Anyway, I just need a password reset via passwd (i can provide proof on PMs if needed that i am the owner of said account)

Domain added. It can take up to 2 hours to work.

Would i be able to request a subdomain moynerangersafc.helioho.st Please and thx

Just the monitor not catching it. The monitor checks on an interval, and if happens to occur between checks, it simply never shows on the monitor. Server load also affects the speed at which it restarts, so during times of low load, the restart completes faster, resulting in shorter error duration and an increased likelihood of it being missed by the monitor. And finally, the 2 hours thing isn't a hard 2 hours. It's at least 2 hours between restarts. There's times where that restart is closer to 3 hours because the server delays maintenance tasks if it's experiencing high load. The background process we developed to handle routine server maintenance (including apache restarts) is designed to only do its work when server load is below a set threshold.

I'm aware that Johnny restart apache2 every 2 hours to load new vhost so 24h it should do it 12 times but in incident report, down time is only around 5-6 times a day. It doesn't make sense to me. Do I miss some parts of the story?

I see you've now made an account. 🙂 Sorry for the bumpy start, but welcome to HelioHost!

Sorry to hear you got an error page. I can see the system emailed you an invite just over 10 minutes ago. I assume you have checked your spam folder before posting, so I have cancelled that first invite, and just re-sent you another invite now. Please can you re-check your inbox, including the spam folder, and let us know if you still don't see the invite?

I just donated 2$ for Tommy and after payment it sent me to an error page. I paid with credit card through paypal. Please enable my account or refund my money. Thank you kindly. "It looks like something went wrong. If you try again later it might start working on its own, or you can contact support to let us know that it's broken. Thanks." Your Transaction ID: 8J7154883M344781M Merchant Transaction ID: 2D0263597D3205326

You're very welcome! Please give a shout if we can help with anything else. 🙂

Thank you!

I've added the responder one to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Ah, sorry for my misunderstanding, that makes sense, how about responder.infosecbyalex.xyz?

Subdomains 'mail' and 'webmail' (and 'www' for that matter, since the www is implied when the root domain is added) cannot be added to domains since they are reserved by the system. Please let us know if there's an alternative you might want added.

I would like to request to please add mail.infosecbyalex.xyz to my domains, thank you!

It's not crashing. We're forcing it to restart intentionally. The errors occur because nginx is used in front of Apache as a proxy, and it spits out that error when it can't reach apache.

That's a lot I guess. I think 5xx error cause by apache2 crash. What make it crash in the first place? Out of Memory issue?

Yes, it does take that long in our case, because there's several thousand domains hosted on one server, which means a ton of Apache vhosts. Johnny and Tommy each have about 5500 vhosts (a typical domain uses 2 vhosts, one for plain HTTP and one for HTTPS). Your typical VPS is probably going to have like 10-20 vhosts. An instance of apache on your home computer for localhost development likely has 1 or 2. Then there's the fact that the servers are also quite busy, so load is not always the lowest...

I've played around with "systemctl restart apache2". For my experience, it shouldn't take more than a few seconds. It really take a few minutes to complete in Johnny and Tommy? I'm just curious.

DKIM, SPF, and DMARC have been set up for the domain littlebosses.co.ke. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Glad to hear it's working now! 🙂 I was joking in the staff chat that even though I often remind users to clear their cache, it's not something I really do myself. Yes, it has caused me problems. No, I probably won't learn to clear my cache more often... 😄

Domain added. it can take up to 2 hours to start working. a root admin can add the DKIM and SPF records for you. Additionally, this is your 10th domain; you will need to have one of your current domains deleted if you want additional domains added to your account in the future.

Please see https://wiki.helionet.org/502_Bad_Gateway for information on this error.

Please add littlebosses.co.ke to my account Also add the relevant DKIM, SPM and DMARC settings. I have added the nameserver to NS1 and NS2.heliohost.org

Thanks alot. It's working now. I really appreciate your patience dealing with a noob like me Thanks a ton!

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups