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Am unable to login to my site and also the side is down for some reason and no prior communication,I operated within the required guidelines I keep getting an error response ,attachment is below I would appreciate assistance to address this issue an explantaion why this happened to my account

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

This support request is being escalated to our root admins.

Hello Based on the email offer, I would like to have my site restored to Morty temporarily while you rebuild. Might even stay there for a buck a month if the uptime is better. Let me know if you require more info. Hd2stats.heliohost.us

DNS recreated.

We didn't do anything on our side, so you must have fixed it accidentally. 🙂 I'll mark this as Solved but let us know (by starting a new thread) if you need help with anything else!

Don't know if you did anything, or if my messing around accidentally worked, but it's back up and running again, so the reset isn't required. Thank you anyway, and I'll bear all that in mind for the future!

Johnny server has problems and is being worked on. Please see the News post here for more details: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

This support request is being escalated to our root admins who can fix the DNS.

Hi, I am having trouble connecting to the database from home since this morning. Error: Unable to connect to localhost When trying to login from your main page, I kept getting : No response from server. Try again in a bit. Thank you in advance for any help.

Hello, None of my domains are reachable: appuris.com appmaker.heliohost.us Thank you. Regards

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Hello - Why was my account suspended and how can I get back? moisesbaly Thank you

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.