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An administrator will be able to help with the Morty migration and your missing database files. It is possible that your database may be recoverable, but as always, we recommend creating your own backups. What name(s) did you use in your database?

Awesome. Let us know if you need help with anything else.

That is exactly what I needed. I am 100% back in business! Thanks for your support on this and I hope all goes well with your rebuild.

I think I've got something for you. Download the backup from https://heliohost.org/backup again. The original file is in there with the -old.tar.gz but there is a new .tzst file attached too. See if that .tzst file has the database you need.

I should also mention that the table list is from months ago. Some may have been retired from the DB as they were not used. So if you find a folder with many of the tables but not all, that will probably be it.

That is for sure the 2nd DB i do not need which is from a Laravel framework. Mine yes, wanted no. If you cannot find by filename "hd2stats_*", can you grep for "MrCreeper7g" as he is the newest user that should be in the DB I want. The next hurdle would be that I am not sure you realize the effort to restore a DB from idb/frm even if you can find them. Hope you know more about it than i do.

I'm not seeing a lot of those table names anywhere. Here are the rest of the files in the directory where I found the careers.ibd and players.ibd

I just verified in the code and all table names have a prefix of 'hd2stats_' while the ones you listed did not. I believe the ones you listed are from the 2nd, un-needed DB I mentioned. Since you seem to have filenames in tact, here is a list of all tables from the fahqdio_hd2stats database: hd2stats_Actions hd2stats_Awards hd2stats_Countries hd2stats_Emails hd2stats_Games hd2stats_Games_Defaults hd2stats_Games_Supported hd2stats_Heatmap_Config hd2stats_HostGroups hd2stats_Levels hd2stats_Maps_Counts hd2stats_Mods_Defaults hd2stats_Mods_Supported hd2stats_Options hd2stats_Options_Choices hd2stats_Platoons hd2stats_PlatoonTags hd2stats_PlayerNames hd2stats_Players hd2stats_Players_Avatar hd2stats_Players_Awards hd2stats_Players_History hd2stats_Players_Ribbons hd2stats_PlayersUniqueIds hd2stats_Ranks hd2stats_Ribbons hd2stats_Roles hd2stats_server_load hd2stats_Servers hd2stats_Servers_Config hd2stats_Servers_Config_Default hd2stats_Servers_VoiceComm hd2stats_Teams hd2stats_Trend hd2stats_Users hd2stats_Weapons

Sure, what are the table names?

Those are mine! .idb and .frm needed I guess Want the rest of the table names to grab since they seem to be intact?

Do these look familiar? I think careers and players would be table names? # grep 'Da-Dio1969' * -R grep: lost+found/100884954/careers.ibd: binary file matches grep: lost+found/100884954/players.ibd: binary file matches

I appreciate you looking into this. Unique text in a table could be "Dio-Helldiver" and "Da-Dio1969"

Can you give me some text that would be inside the database? Sometimes when files are recovered in a situation like this the filename gets lost, but the data inside may still be there with a randomized name.

Bummer! I guess the backups created by plesk scheduler are also gone?

I took another look at the crashed Johnny server, and there is no trace of that database remaining. You'll have to restore it from your own personal backups that you made.

I have created the new account on Morty but I seem to be missing the database from the backup that was available to me just now. The old account had 2 databases but I only need the one called 'fahqdio_hd2stats'.

Hello, Received the email of the issue with the Johnny server, appreciate the email with the notice and the backup. I am wondering about the database, seems some were not able to be recovered and mine is not in the backup file, want to confirm if it is the case with it. While Johnny is rebuild, could the site be move to Morty temporarily?, once the server is back will confirm if we stay on Morty. 😉 Thanks for the all service and support you guys have been given with the hosting service. \m/

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have started your rebuild, and you will get an email in a bit when it finishes.

There are currently issues on the Johnny server. For more details, please see the News post here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

and i am alos getting this error wheni try to log in to main dashboard to heliohost : Login To HelioHost No response from server. Try again in a bit.

thank a lot the website is back to work for 2 days but again it stopped , i am getting this error below. kindly advice and remember this website is real live website i want to upgrade to better server soon but i want to see if its stable for some time , do think i have to upgrade to get better uptime ? is there any limitations issue with my current server ? i wish this issue solved forever , please check all issues and fix Hmmm… can't reach this page alphamarkets.helioho.st took too long to respond

This support request is being escalated to our root admins.

Good evening, Due to the received email informing the offline status of my website I am contacting you to kindly request the proposed temporary move to Morty for free while the rebuilt of Johnny server is being done. Thank you for the support. Kind regards, tp21