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No. Users cannot delete their own content. We can hide topics from visibility on our side, but you would have to request that individual topics be hidden. Generally, the idea is that topics are left in place so others can learn from people's experiences. It is possible to request we delete the forum account without affecting the hosting account, however having a forum account that matches your hosting account makes support much easier if you ever need it.

Thank you MoneyBoz. The site is a personal blog which doesn't get many visits... so the problem was due to the backup I uploaded yesterday. I've been hosting my personal blog with you for a long time (I think about 10 years now), and the performance problems started appearing with the latest WordPress updates. I'll try to find other alternatives to WordPress. Best Regards,

Also WordPress is notorious for being resource heavy.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Hello, My account was suspended: Username: raqbul Server: johnny Domain: bulnesabogada.es.eu.org Yesterday, I upload a backup of my old site (an instance of Wordpress) to extract some content, but every time I tried to access it, I got an 504 error. Today I try again, but got a message about suspended account by a high load. So I think the yesterday's 504 error was due to this and the backup could have been compromised and hacked. Could you please unsuspend my account? Best Regards,

We don't consider usernames or posts to be personal information. You can find more details here: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As for deleting your forum account without affecting your hosting account, that's a good question for an administrator.

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Thank you so much! Have a nive day...

Hi, Noticed a post made here appears in search engine results (at least for Google). This is unexpected behavior —I'd like to avoid public-facing discussion/information tied to my accounts. So I guess I have two questions: Can users delete posts/content, or can heliohos, if requested? (I couldn't see where to do it if so..) Can users delete Forum/HelioNet accounts without affecting login/account credentials for heliohost? Thanks!

The username alex123 is already in use.

This support request is being escalated to our root admins.

Hello HelioNet Team, I would like to request changing my forum username to: alex123 The reason is to protect my privacy and have a clearer name in my posts. Thank you very much for your cooperation.

Looks like wolstech already added this domain for you, marking as solved.

thank

Yes, it does. Deleting the account deletes all of the domains and associated content hosted on them. The delete button I have on my end does the same thing as you clicking delete in the dashboard.

My hosting account username: typo3 I want to add the domain: add.realestate.crimea.ua

If deleting the account also results in the deletion of a subdomain, please let me know.

If deleting the account also results in the deletion of a subdomain, please let me know.

I'm not sure if the subdomain will also be deleted.

You can do this yourself at https://heliohost.org/dashboard/delete/

Hello HelioHost Team, I would like to permanently delete my subdomain and the associated account: Subdomain: <removed> Please remove everything. I do not mind losing this account completely. Thank you.

Domain changed. It can take up to 2 hours for the new domain to function.

I am willing to give it a try. I did the adjustments (see attached). So you mean that php mail sending could not work from the webpage or something else ?

The name servers would be ns1.heliohost.org and ns2.heliohost.org if you're able to change them (I know afraid.org often doesn't let you). If you're able to set NS records, this should work. I do know that the "normal" DNS service provided by afraid does not work properly with our service (notably has compatibility issues with the records needed for email to function). Do you want us to go ahead and change the domain?

hi, my username is sanox, would it be possible to switch subdomain rcp.helioho.st to realcryptoprofit.mooo.com ? It is a free NS service by freedns.afraid.org. If it would be possible, can you share the NS of heliohost.org so I can switch to them ? Thanks in advance