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TabError: inconsistent use of tabs and spaces in indentation File "/home/talesaz.heliohost.us/atenahub.app.br/config.py", line 7

Hi Krydos, The domain is atenahub.app.br. While you are checking it, could you please confirm if the WSGI restart/reload control is enabled for this specific domain? Just to reiterate, I am fully aware of and accept the extra costs associated with having this option enabled on my account. Thank you again for looking into this so quickly! Best regards.

Which domain?

Hi Krydos and MoneyBroz, First, thank you MoneyBroz for providing the pyinfo link earlier, I really appreciate it! Krydos, you are absolutely right, and I apologize for missing that specific instruction in the April 27th email. I saw the news about the hardware upgrade but completely overlooked the part about having to re-request the modules. My mistake, and thank you for installing them so quickly! However, my production site (atenahub.app.br) is still returning a 500 Internal Server Error. Could you please help me to know what Python/WSGI exception is being triggered? Thank you again for your patience and support! Best regards.

Thanks a lot. Everything seems to work fine now!

This is why we emailed you on April 27th to let you know you were going to be moved. A lot of people actually read that email and then requested the Python modules they needed before they even moved, and realized they were going to have to change their remote database string, etc. We also posted the same news on this forum, Discord, Facebook, etc. If you had read that email and told us the modules you needed 2 weeks ago there wouldn't have been any 500 errors. Modules installed.

What are some of the table names?

Here is the pyinfo page for both 3.9 & 3.14 https://morty2-info.heliohost.org/pyinfo/

This support request is being escalated to our root admins who can add the modules and WSGI control for you, and confirm if there's a morty2 pyinfo link set up.

Hi, Thank you for clarifying! That explains the silent 500 errors perfectly. Yes, I do need the WSGI control enabled for atenahub.app.br (I'm aware of the extra costs), and I need my Python modules reinstalled on the new server. Could you please enable WSGI and install the following Python libraries for my account? Flask Flask-SQLAlchemy Flask-Login Flask-Limiter mysql-connector-python firebase-admin requests Pillow pypdf qrcode mercadopago Additionally, could you please share the pyinfo link for the new morty2 server? I used to check https://krydos3.heliohost.org/pyinfo/info3.12.py on the old server to verify my environment and installed modules, and it would be very helpful to have the new equivalent link. I really appreciate your help in getting the application fully back online! Best regards.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

No they are not. Python modules you requested be installed (and I think WSGI control if it was enabled) do not carry over. Did you request either of these? If so, you'll need to request them again.

Which free domain would you like? They are offered with helioho.st or heliohost.us endings. Once the domain is added for you, the email authentication settings can be set up by an admin.

Good morning, Thank you for assisting me. I would like to configure the STP/STMP for my VPS subscription with a free domain offered by HelioHost. I am not sure whether there is a more detailed guide about this topic or something similar. I want to be able to send emails and avoid them constantly landing in spam, possibly by setting up reverse DNS or related email authentication settings. Thank you very much for your attention and for reading my message.

Hi, Thanks for the reply, had one backup of the site but forgot to made one of the DB to be honest 😐 DB name would be: whoguesswho_msgboard, if it can be recoverable great but I understand that it might be loss forever.

sorry for duplicate post that was by mistake, kindly delete this post https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 and keep only this post for follow up , Thanks

You've also posted the same question here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301443 and then bumped it 24 minutes later here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301447 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Not only have you bumped your own post in this thread (which can delay responses to you since we tend to look for the oldest timestamp first), but you've also posted the same question in another thread here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

can i make new account on tommy with the same email and u shift my files from Johnny to tommy and it will be working automatically ? without installing requirements ?

ok i want to move to tommy but i need my same files to be moved and operate automatically while its python script , what shall i do ? , remember i am still not able to login

this is what i get while i try to login Login To HelioHost No response from server. Try again in a bit

many thanks for your replay if i upgrade to tpmmy will the website be working perfectly ? i am also not able to login to make the upgrade what shall i do ? i want to update the same files to tommy what shall i do now ?

Hi MoneyBroz, Thank you for the update. Changing the hostname to morty2.heliohost.org fixed my remote database access via HeidiSQL. However, the production site atenahub.app.br is still returning a 500 Internal Server Error even after updating the internal database connection strings. Since my account was recently moved to the new server, The Python + Flask environment and WSGI configurations were fully preserved during the migration? The WSGI restart/reload mechanism is functioning correctly for my account on morty2? Thanks!

Your account was recently moved to the new morty server, did you update all of the references from morty.heliohost.org to morty2.heliohost.org?

I have an additional request regarding my database on the Morty server. I am trying to connect remotely to my MySQL database using HeidiSQL and my local Python environment for development purposes. However, I am consistently getting the following error: Access denied for user 'talesaz_matrizhub00'@'2804:...' (using password: YES) Here is what I have already checked and configured: My credentials are 100% correct (I can access the database perfectly through phpMyAdmin in Plesk). In Plesk > Databases > User Management, I have already set the Access Control to "Allow remote connections from any host". Could you please verify if there is any server-side issue? This database is related to matrizhub.heliohost.us Thank you again for your time!