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DNS recreated.

DNS recreated.

This support request is being escalated to our root admins who can resolve the DNS issue for you.

This support request is being escalated to our root admins who can fix the DNS issue for you.

We don't really rename domains, we add the new one and remove the old one. I've now added ursafe.heliohost.us to your account. Please give it up to 2 hours to start working. Because of the maintenance and repairs that are ongoing, we cannot yet remove domains. Once we can remove them, either myself or another member of staff will remove the butangfindr one from your account and update this thread to let you know.

Dear HelioHost Support, I recently noticed that my account has been suspended, and I would like to request clarification on the reason. To the best of my knowledge, I have been complying with all terms and requirements. If there is something I may have missed, I would appreciate your guidance on what needs to be corrected. Please let me know what steps are required to resolve this and restore the account. Thank you for your time and assistance. Best regards,

Good day, my client's domain 1932washhouse.com is still down. It uses morty server. I hope for fix please. Thank you!

Good day, I am techjohnrel, and I would like to respectfully request to rename domain "butangfindr.heliohost.us" to "ursafe.heliohost.us" that I can use to test my school project. Username: techjohnrel Old domain name: butangfindr.heliohost.us New domain name: ursafe.heliohost.us I sincerely appreciate your consideration of my request. Thank you for your service. Respectfully, techjohnrel

Please fix my website. I think it's DNS problem. My nickname is zaisty and domain is bladerunner.top. Thank You.

DNS recreated.

This is from the DNS maintenance, Krydos can fix the DNS for you.

Hi, I can't access my web page at bluuey.helioho.st. It says DNS_PROBE_FINISHED_NXDOMAIN. thank you.

Missing DNS zone fixed. It may take a little while before the changes propagate.

kindly advice my website is not working for 4 days i get this error where i run it : Hmmm… can't reach this page Check if there is a typo in alphamarkets.helioho.st. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN

It's because you're not suspended for storage. All suspensions except for storage overuse (which is self-correctable by buying space) will lock you out entirely because they require contacting support to resolve. Your suspension is specifically for excessive CPU use due to running scheduled tasks too frequently. I've disabled all scheduled tasks that run more frequently than once a day, and unsuspended you. Please reduce the frequency and number of jobs on your account. If you need to be able to run jobs more frequently, we recommend moving to Morty (where you will be charged fees for the extra resources instead of being suspended). Unsuspended. It may take up to 2 hours for your domains to work again.

Hi , looks like my account was suspended. I am trying to understand what caused it, so I can take action. I am not able to access https://heliohost.org/dashboard/storage/ Could you please help? Thanks

First of all, sorry for the long downtime on our main website. Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software. We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc. But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up. It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you. We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

Thank You!! Working again!

You spelled this one wrong. It's actually ai2ai.homes. This one is wrong too, as it hasn't even been purchased. https://www.namecheap.com/domains/registration/results/?domain=davosparsenn.homes You do have a domain named davosparsenn.com which is working fine. DNS recreated.

DNS recreated.

DNS recreated.

Domains added.

Thanks a lot. I can login now, but page does not load. I think I have to wait a bit...

Hi Heliohost team, with the migration, in this domains the DNS can not resolve the names now: (Server could not be found.) aftershannon.com ai2aia.homes davosparsenn.homes aftershannon.helioho.st anabecoaj.helioho.st could you add those again? I am in morty, my username is alberto4. thank you ------------ ping error: (Server could not be found) C:\Users\a>ping aftershannon.com La solicitud de ping no pudo encontrar el host aftershannon.com. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping ai2ai.homes La solicitud de ping no pudo encontrar el host ai2ai.homes. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping davosparsenn.homes La solicitud de ping no pudo encontrar el host davosparsenn.homes. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping aftershannon.helioho.st La solicitud de ping no pudo encontrar el host aftershannon.helioho.st. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping anabecoaj.helioho.st La solicitud de ping no pudo encontrar el host anabecoaj.helioho.st. Compruebe el nombre y vuelva a intentarlo.

I replied in Discord but in case you check the forum more often: I've unsuspended your account now. Thank you for mentioning the cross-post, it really makes it so much easier for staff when we know something's been double posted. 🙂