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The database settings in your .env file are invalid. I tried logging into that database directly with another app and the server connection timed out. It's not your app, but rather invalid database server info (or perhaps whoever is hosting your database doesn't accept remote connections).

Previously my website was on notrack.co.uk but i shifted it on upload.notrack.co.uk

Upload.notrack.co.uk

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

developersaalaya.helioho.st

Is the domain you want added developersaalaya.com or .net or .dev or .info or .helioho.st or heliohost.us? Please provide the full TLD. You can find more info here about how to request an additional domain: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Which application/domain is having the issue? When I just viewed your domains it looks like they're not even hosted here.

I want a domain developersaalaya to be added to my account skymindinsightsc

I am using johnny server & I used its database but had 500 error so I switched to another database after adding it to my .env still having error please fix it. DB_HOST=s1304.sgp1.mysecurecloudhost.com DB_PORT=3306 DB_NAME=therimon_rewriteDB DB_USER=therimon_RWdB123 DB_PASSWORD= It might be because of heliohost restriction. Please fix it or anyone please help me how to fix it. Thank You.

In a year or two we will build a new Tommy with the url tommy.heliohost.org and then move everyone to the new server.

Your account has started moving to the new Tommy. Please update your DNS. The new IP address information should be in the email you’ll receive regarding the move. The new IP addresses can also be found in Plesk once the account has finished moving.

Domain added. it can take up to 2 hours to start working. To properly configure your DNS, either set the nameservers to ns1.heliohost.org and ns2.heliohost.org or configure the DNS manually at your DNS provider using the A and AAAA records given to you in Plesk.

Username: pnppl Domain: pnppl.cc

Is the new Tommy server going to stay tommy2.heliohost.org or will it go back to tommy.heliohost.org?

Yes, please move my account to Tommy2! Thank you so much for the offer and for the quick support. I will update my DNS records once the transfer is complete.

DNS records added. No, changing the DNS records of one domain has no effect on your other domains.

This support request is being escalated to our root admins.

Do you want to move to the new Tommy2? The load on your account was mostly related to systemd, which is an issue that is specific to old Tommy. You're going to get moved at some point anyway, but if you want to go now you're welcome to it (Note that if you do decide to move, you'll need to update your DNS records).

Thank you so much!

Files renamed and account unsuspended. Please be mindful of automated calls like this. I would recommend no more often than once every few minutes, perhaps even less depending on how heavy the script is on the server. Your account can take up to 2 hours for the domains to function again.

Hello HelioHost Support Team, My account was suspended due to High Load (CPU/Memory limits). I found the root cause: I misconfigured a monitoring frontend script to ping my proxy file every 3 second, which overload the server resources. Could you please help me unsuspend my account and delete the following two files on my domain archive.alk.xx.kg to stop the high load permanently? - index.php - proxy.php Username: alkastraverse Main domain: alk.helioho.st Subdomain: archive.alk.xx.kg (high load) Thank you for your support!

That domain is already present on your account.

Domain added. Please be sure to configure DNS. The domain can take up to two hours to function.

Invite sent.

Can you make it an addon domain in that case? Thanks