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sorry for duplicate post that was by mistake, kindly delete this post https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 and keep only this post for follow up , Thanks

sorry it was by mistake please delete this post and lets continue there

You've also posted the same question here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301443 and then bumped it 24 minutes later here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301447 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Not only have you bumped your own post in this thread (which can delay responses to you since we tend to look for the oldest timestamp first), but you've also posted the same question in another thread here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

can i make new account on tommy with the same email and u shift my files from Johnny to tommy and it will be working automatically ? without installing requirements ?

ok i want to move to tommy but i need my same files to be moved and operate automatically while its python script , what shall i do ? , remember i am still not able to login

ok i want to move to tommy but i need my same files to be moved and operate automatically while its python script , what shall i do ? , remember i am still not able to login

this is what i get while i try to login Login To HelioHost No response from server. Try again in a bit

many thanks for your replay if i upgrade to tpmmy will the website be working perfectly ? i am also not able to login to make the upgrade what shall i do ? i want to update the same files to tommy what shall i do now ?

Hi MoneyBroz, Thank you for the update. Changing the hostname to morty2.heliohost.org fixed my remote database access via HeidiSQL. However, the production site atenahub.app.br is still returning a 500 Internal Server Error even after updating the internal database connection strings. Since my account was recently moved to the new server, The Python + Flask environment and WSGI configurations were fully preserved during the migration? The WSGI restart/reload mechanism is functioning correctly for my account on morty2? Thanks!

Your account was recently moved to the new morty server, did you update all of the references from morty.heliohost.org to morty2.heliohost.org?

I have an additional request regarding my database on the Morty server. I am trying to connect remotely to my MySQL database using HeidiSQL and my local Python environment for development purposes. However, I am consistently getting the following error: Access denied for user 'talesaz_matrizhub00'@'2804:...' (using password: YES) Here is what I have already checked and configured: My credentials are 100% correct (I can access the database perfectly through phpMyAdmin in Plesk). In Plesk > Databases > User Management, I have already set the Access Control to "Allow remote connections from any host". Could you please verify if there is any server-side issue? This database is related to matrizhub.heliohost.us Thank you again for your time!

Hello HelioHost Support Team, I am hosting my Flask application under the domain atenahub.app.br on the Morty server. Since the server maintenance that occurred yesterday, I have been experiencing frequent "500 Internal Server Error" responses. I checked my access logs and noticed several automated malicious bot requests (directory fuzzing/scanning for .env files). I am not entirely sure if these 500 errors are simply my application breaking due to these bot attack attempts, or if it is a side effect of the recent server maintenance/movement. Could you please verify the server status and help me investigate the root cause? Additionally, to make my backend more robust and mitigate these brute-force/scanning attempts, I plan to implement a rate limiter. Could you please install the Flask-Limiter Python library on my server environment? Thank you for your time and assistance!

This support request is being escalated to our root admins.

User has confirmed in Discord they prefer a reply in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503052740274950207 Locking this thread.

Hey, i want to move to morty under the free trial you're providing due to Johnny rebuild. My username is: nottanmayyy Thanks!

Looks like you also posted this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503013355688820736 Since all helpers are unpaid volunteer staff, it'd be nice to minimise unnecessary duplication of time and work. Where would you prefer to receive a reply?

Hi. Thanks you for you guys effort for maintaining a free host. Unfortunately after the Johnny server decided to implode I have decided to move out of Heliohost. From what I got from the backup, the database (thelazycat2011_neomotion) is not included in the backup. I just want to know if the database is still recoverable as its a huge important part to my community. Regardless, thanks for everything

An administrator will be able to help with the Morty migration and your missing database files. It is possible that your database may be recoverable, but as always, we recommend creating your own backups. What name(s) did you use in your database?

Awesome. Let us know if you need help with anything else.

That is exactly what I needed. I am 100% back in business! Thanks for your support on this and I hope all goes well with your rebuild.

I think I've got something for you. Download the backup from https://heliohost.org/backup again. The original file is in there with the -old.tar.gz but there is a new .tzst file attached too. See if that .tzst file has the database you need.

I should also mention that the table list is from months ago. Some may have been retired from the DB as they were not used. So if you find a folder with many of the tables but not all, that will probably be it.

That is for sure the 2nd DB i do not need which is from a Laravel framework. Mine yes, wanted no. If you cannot find by filename "hd2stats_*", can you grep for "MrCreeper7g" as he is the newest user that should be in the DB I want. The next hurdle would be that I am not sure you realize the effort to restore a DB from idb/frm even if you can find them. Hope you know more about it than i do.

I'm not seeing a lot of those table names anywhere. Here are the rest of the files in the directory where I found the careers.ibd and players.ibd