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It's not a mistake. You created more than one account again. Creating more than one account violates the terms of service. The only exception to that rule is if the account is on Morty (Morty accounts require recurring payment). You also used a disposable email address, which is prohibited as well.

Domain removed.

VTS is looking to remove domain realbmb.com (no backup needed)

Translation: A root admin can do this for you, escalating...

Once again, stop creating multiple topics for the same request continuing to post multiple topics on the same request as well as creating more accounts may result in a ban, your answer can be found here:

Hello HelioHost Team, I just created this account recently, and I have not uploaded any files yet. However, I received the message: “That account cannot have additional domains added because it has a pending suspension for violating the terms of service.” This seems to be a mistake because I haven’t used the account yet and have not violated any Terms of Service. I just wanted to add some subdomains for my Telegram bot project. Kindly review my account and remove the suspension so I can continue using the service normally. Thank you for your help!

Hello HelioHost Team, I would like to request new add subdomains under my domain, Please add these subdomains to my account. Username: pknlcows 1. webhook.pknlcows.heliohost.us 2. botcore.pknlcows.heliohost.us 3. keynode.pknlcows.heliohost.us 4. botpanel.pknlcows.heliohost.us 5. botnode.pknlcows.heliohost.us 6. syncbot.pknlcows.heliohost.us 7. botserve.pknlcows.heliohost.us 8. botflow.pknlcows.heliohost.us 9. verifybot.pknlcows.heliohost.us Thank you for your support.

Hai dukungan HelioHost, Silakan tambahkan domain terparkir/alias ke akun saya. Username: khamdanaf Server: Tommy Main domain: journalpulse.heliohost.us Alias domain: synapsejournals.dedyn.io DNS untuk synapsejournals.dedyn.io sudah mengarah ke: A 65.19.154.90 AAAA 2001:470:1:1ee::1002 Silakan parkirkan alias ini ke domain utama saya journalpulse.heliohost.us (httpdocs). Terima kasih.

Domain added. it can take up to 2 hours to start working.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Good afternoon, I would like to add the domain 'akatsuki-onice.fr' to the webserver, currently pointing to 'akatsuki.helioho.st/' I already have changed the A and AAAA DNS record on my DNS zone to point on the IP address of the server. I cannot update the NS records as I need then to keep their current values for the Google Workspace for Nonprofit that uses the same domain name. username: akatsuki Thank you and have a wonderful day, regards, Gregory

Krydos can do this for you. Note that you'll need to provide your own database to use this with.

That account cannot have additional domains added because it has a pending suspension for violating the terms of service.

I am making a flask app and i want to use firebase database to store things but the firebase_admin module is not installed on the Johnny server. can you please install firbase_admin to the Johnny server for python flask.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. Once the account has been recreated, if you want the addon domain put back, please make a new request for this (making sure to confirm the domain in the request). I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I'm glad you found the upgrade account option. 🙂 I'll go ahead and mark this thread as [Solved] but please let us know (by making a new support request post) if we can help with anything else.

Hello again. I have already made the upgrade. Thanks.

Hello, Can you upgrade to Morty? I don't see that option available. Thanks.

Domain added. it can take up to 2 hours to start working. Yes, SSL is automatically installed and renewed on your domain.

Hello again, I think this is all happening because of the "connection lost" problem. Yes, in general I agree to reset the account, a backup has already been made

Please add custom domain chessfinder.cc to account: chessfindercc Will the custom domain also have SSL enabled (i.e. Let's Encrypt, or whichever) or can I request to enable it? Thanks!

Hello HelioHost Team, I hope you are doing well. I would like to request the creation of the following new subdomains under my domain pknlcows.heliohost.us. These subdomains will be used for Telegram bot APIs, webhooks, key verification, and other bot-related services: 1. webhook.pknlcows.heliohost.us 2. botcore.pknlcows.heliohost.us 3. keynode.pknlcows.heliohost.us 4. botpanel.pknlcows.heliohost.us 5. botnode.pknlcows.heliohost.us 6. syncbot.pknlcows.heliohost.us 7. botserve.pknlcows.heliohost.us 8. botflow.pknlcows.heliohost.us 9. verifybot.pknlcows.heliohost.us Please add these subdomains to my account. Thank you for your support. Regards, Username: pknlcows

So, my last question: can I create a bot that hosts other Python scripts? If so, I can't grant the bot permission to write/create files.

Hi, i have subscride to a domain name (www.latelierdutraitbrule.ca) and i want to point to my site latelierdutraitbrule.helioho.st What i need to do if any? Thanks

Answered here: https://helionet.org/index/topic/66294-request-to-add-subdomains-to-my-heliohost-account/