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This support request is being escalated to our root admins.

I have renewed my vps by adding the new payment. Please verify and restore my vps again. username: o1mark1

Removed.

Please delete the site and all related files for smoothtalker.fwh.is on my account. I need to add a new site and that one is deprecated. Thanks!

Readded Digital Plat. URL linked is a referral for an extra domain slot. They recently fixed a lot of bugs and updated their website and dashboard. Will add working links later when I create the websites.

WSGI restart control has been disabled on the domain softhauz.ca

Main domain changed. It can take up to 2 hours for the new domain to start working.

Domain added. It can take up to 2 hours to start working. Manually adding a domain on your own isn't supported yet but we're happy to assist you with this process.

Hi, I'd like to change heliohost domain to my own 1. avarnex 2. https://onlymoths.gay

So i was looking to add manually a friend´s domain to my account. But wasnt able to find the option in the plesk panel, neither a way to manually edit the DNS to try to add it over there. The domain is https://www.kadimastuff.com.ar/ and just need to forward to an other link. (probably the forwarding ill be able to do it from the plesk panel) The domain its already pointing to helio host. Thanks

I've added the new domain, and removed the helioho.st one. Please note that we don't really "change" domains, it's done with an add and remove and there's a risk of data loss when domains are removed. Since the folder for the old domain inside Plesk will be deleted, I made a full account backup for you before I removed it, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I also added the new .top domain, please give it up to 2 hours for it to fully work.

Domains added. It can take up to 2 hours to for them to start working.

I have configured the nameservers to be ns1.heliohost.org and ns2.heliohost.org. My username is fifthglyph

Escalating to have this turned off for you.

Hi my username is lightningbird Can you please add www.spacebounty.org www.spacepuke.org www.clarkeandthehimselfs.com thanks

Hello, please turn off the WSGI control access for now. Softhauz will be on a short hiatus before starting the next phase. Thank you very much!

I've unsuspended the karthikeyan2508 account now. Please allow it some time to reinstate fully. As we advised you for the asdtechcreation / karthikeyan2508 duplicate accounts back in June 2025, the rule is 1 account per human being, not 1 account per email address: https://helionet.org/index/topic/64892-request-unsuspension-my-account/#findComment-291466 Please ensure you do not log into each other's accounts, as this could be considered Managing an Account on Behalf of Others and is also specifically disallowed in our Suspension Policy: https://wiki.helionet.org/Suspension_Policy

I found some more info on what's happening here. Since Sharecircle2026 never responded to this thread: https://helionet.org/index/topic/66881-solved-create-account-error/ An update was posted for them in this thread, where it was explained to them that since they never responded, the old account that was causing the conflict was backed up and creation of the new account was finished for them: https://helionet.org/index/topic/67067-solved-that-account-has-been-backed-up-and-then-taken-offline-due-to-inactivity/

What username are you trying to use to log in? The account that I think is yours (sharecirclee) is active on Morty on my end, and the website is working fine.

how can we open our account? i have paid like 5 bucks in it and you guys suspend it for no reason? for what ? for inactivity?

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi Team, Can you please add subdomain citadelvault.heliohost.us to my account spmcoolnits. Thanks Regards Nitin

its now good. Thank you so much

Usually this lasts about 10 minutes, so 30 is a bit excessive. Escalating.

This triggered when i was creating a db user- about 30mins ago, still now not yet logging in-- is the delay normal, should i try again after the next reset?