All Activity

DNS records set.

This support request is being escalated to our root admins.

Thanks, it works. Both passwords are updated properly. Regards.

Thanks for letting us know that VPS password resets were not working. Try resetting your VPS password at https://heliohost.org/reset now. Let us know if you still have issues.

Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.

DKIM, SPF, and DMARC have been set up for the domain kittforhire.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you very much for your help. Please add the following DNS records for altair.helioho.st: 1. SPF (TXT): ``` Name: altair.helioho.st Value: v=spf1 mx a ip4:65.19.191.155 ~all ``` 2. DKIM (TXT): ``` Name: default._domainkey.altair.helioho.st Value: v=DKIM1; h=sha256; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA5/hzLVuFcLSwuMST/Zp83g8v7JS6vSrzg0BrCZJGXbKd4iNRvjy4Ppu/J2lu5gNNoEiXX58d3fQ8wP/R5kaVPVNDnTWa07xVgGJYA/GWCJZBgI7u+TXVtsyQu5cxhdxx8OYWkVBRvNfEvjSC608VTFhisHiJd5VNvSw+bnYLY/6DqLWwCziCzAYSHS+XuFpIbsAputw82P2bOW2rIeEFkvCRnvgvJ21scTjmTo1KjfoGuWrwpkGmoTKRwYo7jfFC/gDArJV8i/tD7ygjEpjI/uXRYFGy1g0XWotMq1diu/8TM4u6Pl/zjzD54L+Wh44HPIdZGHsrnhi2GztT/AaEFoxTwIDAQAB ``` 3. DMARC (TXT): ``` Name: _dmarc.altair.helioho.st Value: v=DMARC1; p=none; rua=mailto:olwerjose11@gmail.com ```

This support request is being escalated to our VPS admins.

Reverse DNS for VPS72 has been set to altair.helioho.st.

I can not change the password of heliohost dashboard with username: dmcrac After clicking on the link from forget password email, I enter new password and press next which produce a 500 error message (heliohost.org/reset/vps/) Also I need to change the SSH password.

Sorry for the inconvenience of replying to this ticket (I believe this is the right place), but when I check the reverse DNS, it appears that the reverse DNS has not been set up yet. I can see that the domain is already pointing to `65.19.191.155`, but the reverse DNS seems to point to `vps72.heliohost.us`, which may cause my emails to end up in spam folders, even though they are not spam. Thank you very much for your help.

It failed. Escalating to Krydos.

This support request is being escalated to our root admins.

Your account is now moving to Tommy. When it finishes, be sure to update the DNS records for your domains since you are using Cloudflare.

Yes, I want to just move to Tommy. Username: hhfn

You don't need to pay the negative balance to move back to Tommy (though if you ever want to move to Morty again that negative balance will be subtracted from the Morty purchase). Do you want me to just move you to Tommy now?

Hi, I have a site hosted on Johnny, and I'd like to move to Morty for free. Thanks in advance. Regards, Ciaran

Hi there, is there any news?

Hello, Some of my sites was migrated to Morty during the 504 incident of Tommy server, now we want to back to Tommy again. But as the credit was expired 7-8 days before, I see negative credit currently. So please tell me what to do now. Username: hhfn Regards, MD Shifat Bin Siddique

Thank you!

Remote access enabled. host=65.19.154.90 port=5432 user=kkaviani_admin dbname=kkaviani_poems password=<set in Plesk>

Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>

I don't see any running process listening on port 3000. Are you sure it's running?

Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

The domain altair.helioho.st has been created and is pointing to VPS72.