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sonalook20 joined the community
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My username is "imaraproducts" And my domain name is imaraproducts.co.ke
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[Solved] Primary domain change and DKIM/SPF activation
Krydos replied to wds657's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain orionelectronica.com.ar. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
[Solved] Primary domain change and DKIM/SPF activation
wds657 replied to wds657's topic in Escalated Requests
I am already using ns1.heliohost.org and ns2.heliohost.org. Please proceed with generating and enabling DKIM, SPF, and all required email authentication records for orionelectronica.com.ar. Thank you. -
Thank you very much for your reply! That was all I needed to know for now
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Your VPS will get a domain like 'vps##.heliohost.us', but you can also ask for another free 'something.heliohost.us' domain pointed at your VPS if you want, too.
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cebolln changed their profile photo
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cebolln started following [Answered] Do I need my own domain if I want to purchase your VPS?
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Hello. I currently have a Tommy account and am thinking of switching to a Mercury VPS. My question is: do I need to have my own domain to use the VPS, or do you provide one as you do with Tommy? That's all for now. I look forward to hearing from you. Thank you very much for your attention and services.
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At some point this disk usage issue was fixed. I have added the requested aliases without a redirect. In order to host them with us you'll need to fix your DNS settings though.
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No worries, thanks for letting us know it's two people in the same house. We'll cancel the suspensions on qutegifts and thepottervault. It looks like ninagart is already deleted.
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ishitapatel joined the community
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mousabsalah joined the community
- Yesterday
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Hi there. I have gotten a term of service violation notice for my account. I believe it was triggered by my partner who just setup an account to host her site and I didn’t realise it wasn’t allowed from the same location. My domain is ThePotterVault.com and .co.uk. Her site is qutegifts.co.uk. However she did just setup another account for her art site which probably has compounded the issue. She didn’t realise the terms and also she didn’t realise she can probably add more than one domain to her single account. She will delete her second account associated with the email address ninagart@icloud.com Sorry for the confusion. I hope she is able to continue with her first account. Thanks Matt
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[Solved] Primary domain change and DKIM/SPF activation
Krydos replied to wds657's topic in Escalated Requests
If you decide to use our NS records, ns1.heliohost.org and ns2.heliohost.org, we can set this up for you. If you want to use external DNS, such as Cloudflare or your registrar's DNS system, you'll have to set these records up yourself. -
[Solved] Suspicious files / folders in the root
slashbit replied to slashbit's topic in Customer Service
Hi, thanks, yes, I did set it up a while ago and manually ran I yesterday at that time . OK, nothing to worry about then , I just didn't notice it before somehow. Thanks -
[Solved] Primary domain change and DKIM/SPF activation
wolstech replied to wds657's topic in Escalated Requests
Domain changed. Please be sure to configure DNS for the new domain using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function. If any data is missing after the change, a backup is available at https://heliohost.org/backup/ of the account from prior to the domain change. -
fifthglyph joined the community
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[Solved] Remove suspension
wolstech replied to backupchiquipoli's topic in Suspended and Queued Accounts
That account has already been unsuspended. For the new domain, please use ns1.heliohost.org and ns2.heliohost.org as the name servers. -
[Solved] Remove suspension
backupchiquipoli replied to backupchiquipoli's topic in Suspended and Queued Accounts
Could you please give me the Name Servers to perform the redirection? -
[Solved] Add a domain to my account
wolstech replied to backupchiquipoli's topic in Customer Service
Unsuspended and domain added. Please be sure to configure DNS. The domains can take up to 2 hours to function. -
Hi Yesterday my father spoke with a colleague about this issue, and he said that the backupchiquipoli account belongs to his son (me) and the luisgalvan account belongs to him. We both have the last name Luis Galvan; my name is Luis Eduardo Galvan and his is Luis Manuel Galvan. Your colleague thanked him for the clarification and said he would add it to the notes to avoid suspension. If an account needs to be deleted, let me know so I can cancel it. If you maintain this account, please define the domain with the following information: Username: backupchiquipoli Domain to add: chiquipolis.com I'm waiting for this to come so I can get more storage. Best regards, Luis Galvan
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[Solved] Add a domain to my account
backupchiquipoli replied to backupchiquipoli's topic in Customer Service
If you maintain this account, please define the domain with the following information: Username: backupchiquipoli Domain to add: chiquipolis.com -
[Solved] Primary domain change and DKIM/SPF activation
wds657 replied to wds657's topic in Escalated Requests
After reconsidering, I would like to use only orionelectronica.com.ar. Please set it as the primary domain and completely remove wds657.helioho.st from my account. I no longer need the temporary domain. Thank you. -
[Solved] Primary domain change and DKIM/SPF activation
Krydos replied to wds657's topic in Escalated Requests
If someone goes to wds657.helioho.st do you want them to get redirected so their browser URL box says orionelectronica.com.ar? -
[Solved] Primary domain change and DKIM/SPF activation
MoneyBroz replied to wds657's topic in Escalated Requests
This support request is being escalated to our root admins. -
wds657 started following [Solved] Primary domain change and DKIM/SPF activation
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Hello, Please change the primary domain of my account to orionelectronica.com.ar and keep wds657.helioho.st as an alias. Generate DKIM, SPF, and all required email authentication records for the new domain. I have not modified DNS yet. Please confirm whether I should update nameservers or manually configure DNS records, and provide the required values. Thank you.
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wds657 changed their profile photo
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[Solved] Suspicious files / folders in the root
wolstech replied to slashbit's topic in Customer Service
Those usually get created when scheduled tasks are used to allow for common system commands to work. Did you set up a scheduled task around that time yesterday? -
Hi, I noticed those folders appeared as of yesterday 10PM. added by root See below. Would be able to help to identify the nature of those files, and whatever they should be there? Thanks
