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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Thank you so much KazVee! Even if those limits are...unrealistic, any sort of increase over the 10-25M limit would be appreciated. Cheers!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I've marked this thread as [Solved] since there are no outstanding queries. However if you change your mind and want a .org temporary alias, please go ahead and raise this in a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

This support request is being escalated to our root admins.

Hi, I’m getting “413 Request Entity Too Large nginx” when uploading videos through a PHP form on shorinryutemple.com. Could you please raise the Nginx client_max_body_size for my domain/account to at least 512M or preferably higher? I also need PHP upload_max_filesize and post_max_size increased to match: upload_max_filesize = 512M or 1024M post_max_size = 1100M max_execution_time = 1200 max_input_time = 1200 The upload path is a PHP form on the Shorin-Ryu Temple site. I don't assume that I can edit the direct nginx config myself (although that would be pretty cool). Thanks!

Hello! Unfortunately the issue has been reported by a few Tommy server users, and it's currently being worked on. When I check your account, I see last login showing as 2026-06-14 18:08:39 so it counted your login, even if it didn't actually let you in. So your account will be active for another 30 days from today. Once we know more about the problem with Tommy, we'll be able to provide a more comprehensive update. Sorry for the inconvenience in the meantime in being unable to access your account.

Thanks for your message. There seem to be issues currently with access to the Tommy server. The problem has been flagged in the staff channel and is being investigated. Sorry for the inconvenience in the meantime. We'll be able to update you with more info once we determine the cause and confirm once it's been resolved.

Username: mobilepaq, Server: Tommy, Main domain: xprl.helioho.st On 2026-06-14 17:43, HelioHost wrote: > [1] > > Hey Mobilepaq, > > It's been a while since we've seen you. Are you still using your > hosting account? The last time you logged in was 2026-05-17. In order > to keep your website active you must log into your control panel at > least once every 30 days. > > If you wish to continue using your hosting plan you will need to log in > by clicking the link below. Next, provide your email and password in > the box and click log in to access your dashboard. If you don't log in > sometime in the next few days your website will be replaced with a > inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there > is little reason to view your control panel anymore, but if we didn't > have a way of determing which accounts were abandoned our servers would > quickly become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have > the requirement to login every 30 days to keep your account active that > you may be interested in. You can take a look at your upgrade options > after logging in with the button below. > > Login Now [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2026 Helio Networks. All rights reserved. | Unsubscribe [7] Well, i logined and.. " THIS PAGE ISN?T WORKING heliohost.org is currently unable to handle this request. HTTP ERROR 500 " Tried from both Linux (Chromium) and Win7 (Supermium) - nope, still error 500. Links: ------ [1] https://heliohost.org/partners/namecheap/ [2] https://heliohost.org/dashboard/move/ [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://helionet.org/index/ [7] https://heliohost.org/unsubscribe/?c=70f7a7550fa3eef9cbed0fb799fac078

Hello! I'm having an issue logging into my Tommy account as well, and I've flagged the issue in the staff channel and it's being investigated. Sorry for the inconvenience. When I check your account, I see last login showing as 2026-06-14 15:58:41 so it counted your login, and you're clear for another 30 days now as of today.