All Activity

Thanks

It looks like you're using Porkbun NS for that domain so you'll have to add the DNS records yourself from your Porkbun account.

This support request is being escalated to our root admins.

Domain added, it'll take effect in two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP.

Please I will like sureodds.eu.org to be added as add-on domain to my account. Thanks for good job

Good day. Could you please setup SPF, DKIM and DMARC as well are rDNS for my domain tkcsplace.moe on vps12? Thank you.

I'll bet that a CF server IP got blocked by our firewall. Try turning off the proxy on Cloudflare. If that fixes it, I'll escalate it to Krydos to see if he can do a bulk unblock for CF. There's 372 IPs blocked on Morty2 currently...

Hello, my websites ech.lat and chud.christmas both have Error code 523 Origin is unreachable

Does it work now?

The .heliohost.org domains are no longer available to regular users (they were actually discontinued in 2021). We were forced to make this change because users kept getting hacked or setting up phishing sites, which resulted in the main heliohost.org website getting blacklisted on places like facebook. Accounts that had one were allowed to continue using them until the domain was changed or removed, and when Johnny crashed, all such domains on Johnny were effectively removed. It can be added back temporarily if there a specific reason you need this domain (for example we had another user for example who had embedded devices pointed to one of these...he had to release firmware updates to change the domain). Do you have a specific reason it's needed? If so, we'll add it back as an alias temporarily and set it to redirect to your new domain for you, but do keep in mind there will be a point where the .org domains will no longer work for regular users.

That's good to know. Those files can vary quite widely by server version and database content, so the fact an off the shelf AI can convert the binary InnoDB database files back into .sql format without issue is quite impressive. Thank you for the info.

Hi! Thank you very much, I was easly able to recreate my database based on the file you provided. I just used Claude and asked "create a sql phpmyadmin import file based on the following files" I created the database manually via plesk -> import -> uploaded my file created by claude (create table, insert into) -> done. Thanks!

Escalating to Krydos.

I am using Cockroach DB via Cockroach labs, and they unfortunately do not allow changing the remote end to a more standard port number sadly. Host: swell-teddy-27169.j77.aws-eu-west-2.cockroachlabs.cloud Port: 26257 I don't have a fixed IP address available from the CockroachDB Cloud dashboard; the connection is configured using the hostname above.

username y2f I'd like this domain to be added https://y2f.heliohost.org (this is what it was before the johnny rebuild rather than helioho.st)

Thank you !

Domains added. They can take up to 2 hours to function.

What IP will you be making the outbound connection to? Also, is there a reason the remote end cannot be changed to a more standard port number that's already allowed?

Dear admin please add deemabaya.com , erp.deemabaya.com to my hosting account. Thank you

Hello, My account username: tuhinsarkar Domain which I want this done for: globalyouthsciencejournal.app Please open outgoing TCP port 26257 on this domain/account. Thank You

Thanks Thanks, working now

Does it work now?

Getting the same issue on my Johnny account, escalating to a root admin...

This is from softaculous "The license key is invalid. In order to use Plesk, please obtain and install a new valid license key. The amount of currently used resources exceeds the limits defined by your license. The number of websites hosted on the server exceeds the limits defined by your license. You have 1 sites hosted; your license allows hosting only 0 sites. The number of served customer accounts exceeds the limits defined by your license. You have 2 customer accounts currently served; your license allows serving only 0 customer accounts." Is this error from their end or from heliohost end?

That account was lost in a server crash back in early May. Please see these News articles for more information: https://helionet.org/index/topic/67733-when-it-rains-it-pours/ and https://helionet.org/index/topic/67995-johnny-upgrade/ You can recreate your account by trying to sign into it at https://heliohost.org/login/ A backup from 2024-07-25 is available for this account as well from https://heliohost.org/backup/. Newer files may be available, however newer databases will likely not be.