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Your account has started moving to the new Tommy. Please update your DNS. The new IP address information should be in the email you’ll receive regarding the move. The new IP addresses can also be found in Plesk once the account has finished moving.

Domain added. it can take up to 2 hours to start working. To properly configure your DNS, either set the nameservers to ns1.heliohost.org and ns2.heliohost.org or configure the DNS manually at your DNS provider using the A and AAAA records given to you in Plesk.

Username: pnppl Domain: pnppl.cc

Is the new Tommy server going to stay tommy2.heliohost.org or will it go back to tommy.heliohost.org?

Yes, please move my account to Tommy2! Thank you so much for the offer and for the quick support. I will update my DNS records once the transfer is complete.

DNS records added. No, changing the DNS records of one domain has no effect on your other domains.

This support request is being escalated to our root admins.

Do you want to move to the new Tommy2? The load on your account was mostly related to systemd, which is an issue that is specific to old Tommy. You're going to get moved at some point anyway, but if you want to go now you're welcome to it (Note that if you do decide to move, you'll need to update your DNS records).

Thank you so much!

Files renamed and account unsuspended. Please be mindful of automated calls like this. I would recommend no more often than once every few minutes, perhaps even less depending on how heavy the script is on the server. Your account can take up to 2 hours for the domains to function again.

Hello HelioHost Support Team, My account was suspended due to High Load (CPU/Memory limits). I found the root cause: I misconfigured a monitoring frontend script to ping my proxy file every 3 second, which overload the server resources. Could you please help me unsuspend my account and delete the following two files on my domain archive.alk.xx.kg to stop the high load permanently? - index.php - proxy.php Username: alkastraverse Main domain: alk.helioho.st Subdomain: archive.alk.xx.kg (high load) Thank you for your support!

That domain is already present on your account.

Domain added. Please be sure to configure DNS. The domain can take up to two hours to function.

Invite sent.

Can you make it an addon domain in that case? Thanks

Dear Support, My website is hosted with you, but my email hosting is with Axxess Hosting. Please add the following DNS records to the DNS zone for goldenbrush.co.za. MX Record Host: @ Priority: 10 Destination: mx1.tld-mx.com TTL: 86400 MX Record Host: @ Priority: 20 Destination: mx2.tld-mx.net TTL: 86400 A Record Host: mail Points to: 156.155.252.32 TTL: 14400 TXT Record SPF Host: @ Value: v=spf1 +a +mx +ip4:156.155.252.32 include:relay.mailchannels.net ~all TTL: 14400 TXT Record DKIM Host: x._domainkey Value: v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAwcKAmJ1Px0BCNglye8N4ecgOgZh/YfSMaTeIMCPzJ83tn18oemJG6zFuhGebkYWafD85BPhEDQE8iRaab5ATrj0mCzVTRjFGdBlkQSsTzeLBmzYYzg7j4PE8ikABlylT8RnV80nSnHXbe4fGZYCdkAXtgc/x9WKU9RjduZ6TMgmcHBlcdZQ5v0PamdA9JN8NoUUFXBhyNrhJdW1+D3OCc0BefU2eMr3W7d3hcxYcS/OLhLxg0awWdClYm3eFCvaHu4JrpLjtkRwWohHu+teu0qjKrEZ8R7qg65muDovd31LUuuC/BjcRL4ILJROwlihYqL3k5BV8THX13ysFxyKduQIDAQAB TTL: 3600 TXT Record DMARC Host: _dmarc Value: v=DMARC1; p=none; TTL: 3600 Please let me know once these records have been added. Will this effect the other sites on my account? Kind Regards Bradley

username: alkastraverse domain: status.alk.xx.kg thank you so much!

This support request is being escalated to our root admins.

Hello HelioHost team, I have donated $2 USD via PayPal to get a Tommy account. Could you please send me an invite code? Transaction ID: 87E889390M688120G Please send the invite code via forum PM or to my registered email. Thank you!

Do you want me to just make this an addon domain for you? To change the main domain you'd need to remove all of your subdomains (which deletes their content), and the entire .top domain will drop dead anyway when I remove it (because the DNS zone will get deleted).

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Unsuspended. Please fix the issue quickly. It can take up to two hours for the domain to work again.

Hi, Thank you for your reply. I have fixed the problem by removing Moodle from my hosting account. I understand that it was causing high server load, and I will not install it again on the free hosting. Could you please unsuspend my account? Thank you for your time and help.

Domain: astravien.me User: neur0g1rl

I've been using scutoid.top, and I recently bought scutoid.dev I want to replace scutoid.top with scutoid.dev for my heliohost plan but I also need verification codes for everything so I can switch them over to scutoid.dev