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The server you're on has failed, so we cannot do an automatic move for you. It would be a manual move (download backup, create new account, and set site up again) Since we are currently offering free trials of Morty accounts while Johnny is down, would you like me to send you a free Morty invite? If you choose not to pay after Johnny is restored, we'll simply move you to Johnny at that time (or if you wish, you can pay for Tommy instead of Morty at that time and we 'll move you from Morty->Tommy). If you still prefer to move to Tommy now, I'll just delete your broken account and you can sign up for Tommy normally. If your site needed Python modules, you'll need to request them again on your new server if they're not already present. You'll need to provide your own copy of any databases you had, as most backups do not contain databases (any that do will contain older versions of them). The files from your account can be downloaded from https://heliohost.org/backup/

This support request is being escalated to our root admins.

Hi Krydos, Good news! I managed to trace the issue and the site is now back online and running perfectly on Morty2. Just to leave a note here in case other users experience similar silent 500 errors after moving to the new server: the problem wasn't a missing third-party module or the server configuration itself. My code was using the cgi module (which used to be a built-in standard library). It turns out that cgi was officially deprecated and entirely removed from the standard library starting with Python 3.13. Since Morty2 is now running the cutting-edge Python 3.14, the server was correctly throwing a ModuleNotFoundError: No module named 'cgi' and halting the application boot. I just refactored my code to use modern alternatives (like werkzeug), restarted the WSGI, and everything is fixed. Thank you again for your patience, for installing the requested modules, and for upgrading the hardware. The site feels faster already! You can go ahead and close this topic. Have a great week! Best regards.

Dear HelioHost Support Team, Thank you for your email. To get my website back online as quickly as possible while the Johnny server is being rebuilt, I would like to move to the free Morty trial. Once Johnny is ready, I would prefer to move my account back to Johnny for free. Thank you for your assistance and quick solution. Sincerely, Levent Yayla

hi, no worries i will just wait until Johnny gets up again. domains: gucaban.com unlichat.com thanks

Do you want metalost2.helioho.st or another domain? Apologies for not making it clearer that the VPS admins will need to know the full domain you want. Unless for the first time ever someone says "surprise me!" and we'll see how creative they get. 🙂

Hi Krydos, Ah, I love Python, but those strict tabs vs. spaces indentation errors are the absolute bane of my existence! 😅 Thank you for catching that in the logs. I just went in, fixed the indentation in config.py, and saved the file. I also tried to trigger a WSGI restart on my end. However, the site is still returning a 500 error for me. Could you please check if the WSGI restart actually went through, or if the log is showing a new error now that the TabError is out of the way? Thanks again for the help!

I would like **“helioho.st”**, thank you very much. I will be attentive to any updates.

TabError: inconsistent use of tabs and spaces in indentation File "/home/talesaz.heliohost.us/atenahub.app.br/config.py", line 7

Hi Krydos, The domain is atenahub.app.br. While you are checking it, could you please confirm if the WSGI restart/reload control is enabled for this specific domain? Just to reiterate, I am fully aware of and accept the extra costs associated with having this option enabled on my account. Thank you again for looking into this so quickly! Best regards.

Which domain?

Hi Krydos and MoneyBroz, First, thank you MoneyBroz for providing the pyinfo link earlier, I really appreciate it! Krydos, you are absolutely right, and I apologize for missing that specific instruction in the April 27th email. I saw the news about the hardware upgrade but completely overlooked the part about having to re-request the modules. My mistake, and thank you for installing them so quickly! However, my production site (atenahub.app.br) is still returning a 500 Internal Server Error. Could you please help me to know what Python/WSGI exception is being triggered? Thank you again for your patience and support! Best regards.

Thanks a lot. Everything seems to work fine now!

This is why we emailed you on April 27th to let you know you were going to be moved. A lot of people actually read that email and then requested the Python modules they needed before they even moved, and realized they were going to have to change their remote database string, etc. We also posted the same news on this forum, Discord, Facebook, etc. If you had read that email and told us the modules you needed 2 weeks ago there wouldn't have been any 500 errors. Modules installed.

What are some of the table names?

Here is the pyinfo page for both 3.9 & 3.14 https://morty2-info.heliohost.org/pyinfo/

This support request is being escalated to our root admins who can add the modules and WSGI control for you, and confirm if there's a morty2 pyinfo link set up.

Hi, Thank you for clarifying! That explains the silent 500 errors perfectly. Yes, I do need the WSGI control enabled for atenahub.app.br (I'm aware of the extra costs), and I need my Python modules reinstalled on the new server. Could you please enable WSGI and install the following Python libraries for my account? Flask Flask-SQLAlchemy Flask-Login Flask-Limiter mysql-connector-python firebase-admin requests Pillow pypdf qrcode mercadopago Additionally, could you please share the pyinfo link for the new morty2 server? I used to check https://krydos3.heliohost.org/pyinfo/info3.12.py on the old server to verify my environment and installed modules, and it would be very helpful to have the new equivalent link. I really appreciate your help in getting the application fully back online! Best regards.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

No they are not. Python modules you requested be installed (and I think WSGI control if it was enabled) do not carry over. Did you request either of these? If so, you'll need to request them again.

Which free domain would you like? They are offered with helioho.st or heliohost.us endings. Once the domain is added for you, the email authentication settings can be set up by an admin.

Good morning, Thank you for assisting me. I would like to configure the STP/STMP for my VPS subscription with a free domain offered by HelioHost. I am not sure whether there is a more detailed guide about this topic or something similar. I want to be able to send emails and avoid them constantly landing in spam, possibly by setting up reverse DNS or related email authentication settings. Thank you very much for your attention and for reading my message.

Hi, Thanks for the reply, had one backup of the site but forgot to made one of the DB to be honest 😐 DB name would be: whoguesswho_msgboard, if it can be recoverable great but I understand that it might be loss forever.

sorry for duplicate post that was by mistake, kindly delete this post https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 and keep only this post for follow up , Thanks

You've also posted the same question here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301443 and then bumped it 24 minutes later here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301447 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.