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Johnny databases were not recoverable which is why they were not included in the backups. If anything at all is available, it will be the raw server files (.ibd and .frm files) of individual tables in your database (.frm is the structure of a table and .ibd would be the data that goes in it), which are confusing and sometimes difficult to extract data from. If you know the names of the tables in the database, we can check if these are available for you.

Hi admin, I recently changed my hosting plan, but I forgot to backup my MySQL database on the Johnny server before doing so. Now that Johnny is unavailable, I am unable to get my old data. Could you please help me extract a .sql backup of my old database? Here are my details: HelioHost Username: sekub Old Database Name: sekub_sekubshop Thank you so much for your help!

The databases on Johnny were not recoverable because the server no longer booted and the mariadb partition on the server had trashed itself. If you know the name of the databases and the tables inside, it may be possible to locate the raw .ibd and .frm files for you, but actually recovering the data from those can be a challenge assuming we can even find them. I think we were able to find those for one or two other users so far of the ones who asked...

This user is actually on Tommy and has 7 domains, which is why I asked for the URL. That said, I just realized it's all of his domains, and it's because his IPs on Cloudflare are incorrect. His DNS is set to Morty's IP but the account is on Tommy because he didn't refill his Morty balance. He needs to correct the DNS in Cloudflare on his end to point to Tommy.

Hi there, I was offered to download the contents of my website after Johnny broke down. The only this which was actually on the site was a database. However, in my downloads there is not database available. Does this mean I should assume that the database was lost? Kind regards, Funs

Hi there, I would like to access remote access to a postgreSQL database. The settings: Hosting account name: vijfblad.helioho.st Database name: funslemmens_boris Database user name: funslemmens_vijfblad Confirmation that your database is PostgreSQL Thanks in advance! Kind regards, Funs Lemmens

Let me guess, you are on Jonny server right? I fear you are not alone. I am also experiencing the same thing but I read the news and stay calm. My advice? Always read the news, it will help you stay calm.

This has actually been updated and remote PostgreSQL access does get transferred to the new server now. Most likely you didn't read the second email that says the new IP address that you have been moved to, and you're still trying to connect to the old IP. You need to use this IP now: host=65.19.154.93 port=5432 user=victord1_mund_dev_user_2 dbname=victord1_mund_dev password=<set in Plesk>

DKIM, SPF, and DMARC have been set up for the domain aftershannon.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Please post the full, uncensored URL that's experiencing this problem so we can review the issue.

Oh, okay, thanks! Yes, the same information applies. However, the user for the connection is the one that ends in “_2,” as mentioned in the responses to the post.

Remote database access doesn't follow you when the account moves servers. Escalating to have this turned on again. I assume same database info as the linked topic?

Hello guys! Last Friday, you kindly allowed remote access to my PostgreSQL database: https://helionet.org/index/topic/67874-solved-remote-acces-to-postgress-db/ However, today when I attempted to access my database, I received a message indicating that I cant connect. Could you please help me understand what is happening? I am using an IDE to access the database, so there are no changes or errors in my credentials on my end. Thank you for your assistance!

This support request is being escalated to our root admins.

Good day heliohost team, could you be so kind to add the SPF DKIM and DMARC records, to aftershannon.com on morty. my username is alberto4 thank you alberto

Subdomain added.

Just a reminder that you have 5 days left to get a new payment set up.

Johnny isn't rebuilt yet, so of course you can't login.

Hi, Thanks for that!!, I'll check it. For some reason I can log in the forums but not the main site (either with email or username), I'm getting error Unable to login with that username and password. Even tried to reset the password but still the same issue.

hi, I have this issue, when I try acces to my url to enter to my web site, show me a login page, and this is the url to redirect "https://my_ulr/login_up.php", I attach a image.

Hello, I would like to request the addition of a subdomain to my account. Username: constanzaabar1 Subdomain to add: semana9.constanzaabar1.helioho.st I already have a hosting plan with a donation and I would like to keep my current main domain (constanzaabar1.helioho.st) active without any changes. Thank you very much!

thanks

Fixed missing DNS zone. It should be available again shortly.

Hello, My website can't be reached. https://adjeometry.com. username: vamdsgn Thank you

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.