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This support request is being escalated to our root admins.

Glad you found what you needed in the backup. Once you've got the domains purchased, please feel free to make a new thread request. This thread is in the Escalated section for the backup question, but any admin can add domains so making a new thread will mean the non-root-admin helpers will probably see it quicker to get it done for you. 🙂 Also I'll add a link for any other forum users who may see this post and want to consider using Namecheap to purchase a domain since we recommend them: https://heliohost.org/partners/ Using the affiliate link to sign up and register your domain will not cost anything extra, but it helps HelioHost earn a bit of commission for the referral. Please note: You may need to disable your ad blocker or add the link to your allowlist, since some adblockers may flag it even though it's safe.

Hello, Regarding Johnny's recent reset, the support team has stated that MySQL databases are sometimes not fully recoverable in a standard .sql format. This is usually why they might be missing from the regular backup files you downloaded. However, the raw server files (such as .frm and .ibd table structures) might still be stored on the server's backend. If you know the exact names of your old databases, please reply with them here. A Root Administrator can check the system to see if those raw files are available for you. Let's keep this thread open for an admin to look into your files!

Great! Thank you. - This backup has everything. - Stripe works in my country. I'll do some work with the files, then will request an upgrade, once finished. I'll request some paid domains too. I know you have affiliation with Name Cheap, and I got the URL for this.

Hi, I was impacted by the Johnny reset a couple of weeks ago. I requested a backup file record, and I could not find the database backup there... I am wondering if anyone could help me with this? domain: logospres.heliohost.us Thank you

We're not sure what you're asking here. If you mean you want to restore a backup you have on your computer, you have to unpack it and restore the files. Depending on the format, it will either be a plain tar.gz file (which you can open with something like 7zip and upload the files inside), or a plesk backup (see here for instructions to unpack that and get the files and databases). There is no way automatically import a user-provided backup.

Please check your PMs for information regarding your Lily account.

I WANT TO RESTORE MY DATA FILE TO THE SERVER BEFORE RENEWING THE SERVER. HOW CAN I DO THIS?

I've escalated this thread for the attention of Wolstech who can set this up for you. Once he's created the account, he will reach out to you with your account credentials.

Hi HelioHost Team, I would like to request an account on the Lily server to deploy a new project. Here are my current account details: Plesk Username: diegoanc280 Main Domain: diegoanc280.helioho.st I am planning to develop and host an application built with .NET Core. Since this requires a Windows/IIS environment, I would appreciate it if you could set up my account on Lily. Thank you so much for your help! Best regards, Diego

Sorry if the mail used needs replacing: Sure enough https://heliohost.org/status/?u=milano keeps telling me "That account is awaiting validation... Resend" without any mail coming, but when using for parameter "u" the mail address now out of favor instead: "That account has been backed up and then taken offline due to inactivity." I got a backup tarball this way, from 2024 though. So if you can enable the account for long enough to change the mail address, I'll be happy to do so.

Looks like you posted here and also emailed to ask for the same thing: https://helionet.org/index/topic/68011-hh741996-re-account-created/ It's the same unpaid volunteer staff (and there aren't that many of us!) who donate our free time to help on the forum and on the support email address, so please do not duplicate our work unnecessarily. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Domain re-added. It can take up to 2 hours to work.

Hi, I’d like to re-add my domain nmal.rio to my account, luizpaulo, as Johnny server has finished resetting. Thanks in advance.

Thank you very much for your kind support! Everything looks perfect!

Sure. That domain has been added back.

18.17 GB 0 (sd-pam) 15.41 GB 6.83 k /usr/lib/systemd/systemd --user 9.58 GB 49.1 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/ogn_bridge_control.php 7.52 GB 293.4 python3 -u ogn_bridge.py 6.01 GB 32.3 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/collector_control.php 4.16 GB 221.7 python3 -u collector_hosted.py 767.18 MB 44.1 /opt/plesk/php/8.3/bin/php-cgi -c /home/system/ogn.helioho.st/etc/php.ini 45.25 MB 0.2 /opt/plesk/php/8.4/bin/php -f httpdocs/ogn_tools/scheduled_daily_postprocessing.php 19.34 MB 0.6 python3 Scripts/puretrack_labelsConverter_json_to_db.py 0 KB 0 [php-cgi] Systemd load due to overuse of scheduled tasks. You need to reduce the frequency of your scheduled tasks (preferably to no more than once every 15 minutes), and make sure your code exits quickly. The jobs causing this look to be that collector_control and ogn_bridge_control task. Scheduled tasks keeps your system account logged in when they're running, and since those two tasks are running every minute/two minutes, your account is "awake" constantly and wasting CPU. You were close to yet another suspension today, so we turned your tasks off to prevent the suspension for you. Please reduce the frequency of the jobs. If you receive a third load suspension, you will be required to buy a Morty account to be unsuspended again. EDIT: It is indeed those two tasks. This is your load chart an hour after I turned them off. Nice big cliff when the tasks stopped.

Thank you for your quick support! But is it possible to have "sasanh.helioho.st" domain as my secondary domain? I have some emails accounts attached to it. Thank you in advance!

Glad you've been able to sign in! I'll mark this as [Solved] but let us know (by creating a new thread) if you need help with anything else.

You're welcome All of us here at HelioHost glad to have Johnny back as well. Looks like you solved your problem, but if you need anything feel free to let us know.

Do you want iqpc.cc to redirect to iqpc.info, or just show the same content as iqpc.info while still showing iqpc.cc in the address bar?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain changed. It can take up to 2 hours to function.

I want to create a new domain iqpc.cc that is a clone of the existing iqpc.info. Thank You

please add domain nmmse.in