All Activity

Hi , looks like my account was suspended. I am trying to understand what caused it, so I can take action. I am not able to access https://heliohost.org/dashboard/storage/ Could you please help? Thanks

First of all, sorry for the long downtime on our main website. Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software. We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc. But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up. It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you. We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

Thank You!! Working again!

You spelled this one wrong. It's actually ai2ai.homes. This one is wrong too, as it hasn't even been purchased. https://www.namecheap.com/domains/registration/results/?domain=davosparsenn.homes You do have a domain named davosparsenn.com which is working fine. DNS recreated.

DNS recreated.

DNS recreated.

Domains added.

Thanks a lot. I can login now, but page does not load. I think I have to wait a bit...

Hi Heliohost team, with the migration, in this domains the DNS can not resolve the names now: (Server could not be found.) aftershannon.com ai2aia.homes davosparsenn.homes aftershannon.helioho.st anabecoaj.helioho.st could you add those again? I am in morty, my username is alberto4. thank you ------------ ping error: (Server could not be found) C:\Users\a>ping aftershannon.com La solicitud de ping no pudo encontrar el host aftershannon.com. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping ai2ai.homes La solicitud de ping no pudo encontrar el host ai2ai.homes. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping davosparsenn.homes La solicitud de ping no pudo encontrar el host davosparsenn.homes. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping aftershannon.helioho.st La solicitud de ping no pudo encontrar el host aftershannon.helioho.st. Compruebe el nombre y vuelva a intentarlo. C:\Users\a>ping anabecoaj.helioho.st La solicitud de ping no pudo encontrar el host anabecoaj.helioho.st. Compruebe el nombre y vuelva a intentarlo.

I replied in Discord but in case you check the forum more often: I've unsuspended your account now. Thank you for mentioning the cross-post, it really makes it so much easier for staff when we know something's been double posted. 🙂

Looks like the DNS records are missing due to the maintenance. Escalating to our root admins who can resolve this for you.

Thanks, it's working. Sorry for troubles.

Hello, My website is down from past several days, can you guys please help.I know it's kind of free website but any help will be greatly appriciated! My domain name is azmob.helioho.st and it's hosted on tommy. Thanks in advance!

There isn't an ETA at this time but we are hoping to get everything up and running in the next few days

Hi, my account is goensch on tommy. my account was suspended for high load. Please unsuspend. in next 3 hours, I am able to check quite fast, then again in 7 hrs from now. I also asked for this in Discord, before finding the forum. So sorry for cross posting. Thanks in advance, Jochen

thank you.

Yes, that would solve the problem but there's also a couple of free ways to solve this (options 2 and 3). It depends what you prefer: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

Hello, I would like to add two domains to my account. My HelioHost username is: sprecordsadmin The domains I would like added are the following: chronosonder.com and welcometothevoid.com Thank you. Respectfully, SPR

Thank you for you for quick response, if you dont mind Ma'am/Sir, is there a turnaround date for resolution. Thank you so much

Looks like the DNS records are missing for those domains due to the maintenance, escalating...

how long it will take to access my domain aat.free.helioho.st and alftantay.helioho.st Thank you. I badly needed that site. Thank you so much

Hello, I hope you are okay, I have a problem, my space is overflowing, it is full and it shows this message, so I want to buy more space, but I don't know if this solves the whole problem, I need confirmation.

Your account has been renewed. It may take up to 2 hours for the domains to function.

Hello, I've forgotten to log in to my account and it was suspended. I couldn't use renew button in mail because it shows that main page is in mainstance. Could You help me? Domain: matyka.heliohost.org Best regards, Adam

Thank you so much to bothbof your for your great support and have a great day!