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The httpdocs folder under the default domain name has been cleared, but the statistics still show that 94.8 MB is occupied. I am confused and ask for your help.

You can do this yourself either through the plesk file manager or from SFTP. You can also request to reset your account if you would like a fresh start.

Hello HelioHost Support Team, I would like to request that you please delete all files and folders under my default domain: lismo.helioho.st. My hosting account username is: lismo Thank you for your help!

Domain added. It can take up to 2 hours to start working.

Can you please add davesneyders.com to my domains. Thank you.

Domains added, they'll take effect in just under two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record for each domain, pointing to Morty's new IP address.

Domain added, it'll take effect in about 110 minutes.

Hi, I would like to add the following domains to my account: pcumc.org dev.pcumc.org pendletonchurch.org pendeltonchurch.org pendletoncenter.org Thank you!

Username: ksuresh Addon Domain: rsapps.com Please add rsapps.com as an addon domain to my account. Thank you.

As said above, most of us have jobs and lifes outside of this project and sometimes it can take longer than usual to respond depending on how busy we are with other things, that being said the domain has been added. It can take up to 2 hours to start working.

I've changed the main domain on your account for you to fincollect.work.gd. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Bumping your requests will often slow down responses to you, since we try work from oldest to newest timestamp. Response times for different requests can also vary depending on various factors, such as the level of system permissions and/or topic expertise that a specific unpaid volunteer member of staff may have. As well, many of us will consider factors like the complexity of the request and factor in how much spare time we have right at that moment to action the request. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA For more information about how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Sorry for the inconvenience, but i will bump this topic as i see some newer requests processed, whilst mine leaves me unupdated at it's 4 hour age. Thank you for your service, I'm just wondering if it was forgotten about.

Your current balance was $7.3940 plus $5.00 plus $1.00 bonus brings your new total to $13.3940. Based on your load from the last 30 days your new estimated expiration date is 2027-06-10, but if your load increases it could run out sooner. We will email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

Hello, i would like the domain i own to be added to my account as an additional one, it is as follows: "hax4.fun". Thank you. I would also appreciate some info on what i need to do on my domain provider's side to make things work as intended. account name: kekusis domain: hax4.fun

Your site loads for me. If you're still having issues, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache The 502 errors will happen sometimes on Johnny, when Apache restarts, which happens every 2 hours. You can read more about this here: https://wiki.helionet.org/502_Bad_Gateway If you want to see the 502 errors less often, you could ugrade your hosting account to Tommy, Morty, or a VPS. There are more explanations on how to do that on the page I've linked, too.

my new domain please change : fincollect.work.gd

Hello, Thank you. It has been about 13 hours since the main domain was changed, but the website still shows 502 Bad Gateway (nginx). Could you please check if everything is configured correctly? Thank you.

This support request is being escalated to our root admins.

My user name is bitstream. Please add this $5 donation to my prepay balance. Transaction ID: 6W8212130P830594V

Here is a breakdown of how your space is being used: Backups 0 MB Emails .25 MB Files 988.97 MB Trash .10 MB Logs 15.33 MB PSQL 0 MB MariaDB 44.06 MB Total 1048.71 MB And here is a closer look at the files category from above: 78M /home/bitstream.helioho.st/httpdocs 287M /home/bitstream.helioho.st/private 12K /home/bitstream.helioho.st/.composer 0 /home/bitstream.helioho.st/.wp-cli 0 /home/bitstream.helioho.st/wordpress-backups 0 /home/bitstream.helioho.st/.wp-toolkit 8.0K /home/bitstream.helioho.st/.ssh 227M /home/bitstream.helioho.st/imggallery.helioho.st 85M /home/bitstream.helioho.st/kcctest.helioho.st 0 /home/bitstream.helioho.st/tmp 0 /home/bitstream.helioho.st/var 29M /home/bitstream.helioho.st/usr 12K /home/bitstream.helioho.st/etc 0 /home/bitstream.helioho.st/dev 287M /home/bitstream.helioho.st/shootingstarssquaredance.org

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

My user name is bitstream. Evidently my subscription went over disk space limits and was suspended. Please re-enable this subscription so I can delete media content.

Thank you so much !😀

I've removed the crm domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the demo subdomain. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache