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Thanks a lot for response , i will move to tommy , kindly delete this account so i can create new one Thanks

Hello, I would like some help downloading a backup of my database from Johnny, as Morty has been enabled for me while Johnny is being restructured. My Johnny username is Edelrey0983. Could you please help me? I was only able to download the project backup.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Dear Team, Thank you for your email. While the Johnny server is being rebuilt, I would like to move to the free Morty trial. Username: anur Thanks

This is a Krydos question...

Flask should be standard, but the others need to be installed. Escalating to Krydos.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

I am trying to use WebSocket together with a regular HTTP server in Node.js. However, when the client attempts to establish a WebSocket connection, the server does not return the expected HTTP [101 Switching Protocols] response. Instead, it returns normal HTTP status codes such as [2xx] or [4xx]. I would like to know whether Tommy Server supports WebSocket upgrade requests or if there is any special configuration required to enable WebSocket connections alongside standard HTTP handling in Node.js

Hi, my account was just migrated to the new server and my Python modules were not transferred. Could you please install the following for my account, ctrlroom.heliohost.us: User : ksuresh Account: ctrlroom.heliohost.us Morty Server - psycopg2-binary (PostgreSQL database driver) - openpyxl (Excel import/export) - Flask (if not already available) Thank you

The server you're on has failed, so we cannot do an automatic move for you. It would be a manual move (download backup, create new account, and set site up again) Since we are currently offering free trials of Morty accounts while Johnny is down, would you like me to send you a free Morty invite? If you choose not to pay after Johnny is restored, we'll simply move you to Johnny at that time (or if you wish, you can pay for Tommy instead of Morty at that time and we 'll move you from Morty->Tommy). If you still prefer to move to Tommy now, I'll just delete your broken account and you can sign up for Tommy normally. If your site needed Python modules, you'll need to request them again on your new server if they're not already present. You'll need to provide your own copy of any databases you had, as most backups do not contain databases (any that do will contain older versions of them). The files from your account can be downloaded from https://heliohost.org/backup/

This support request is being escalated to our root admins.

Hi Krydos, Good news! I managed to trace the issue and the site is now back online and running perfectly on Morty2. Just to leave a note here in case other users experience similar silent 500 errors after moving to the new server: the problem wasn't a missing third-party module or the server configuration itself. My code was using the cgi module (which used to be a built-in standard library). It turns out that cgi was officially deprecated and entirely removed from the standard library starting with Python 3.13. Since Morty2 is now running the cutting-edge Python 3.14, the server was correctly throwing a ModuleNotFoundError: No module named 'cgi' and halting the application boot. I just refactored my code to use modern alternatives (like werkzeug), restarted the WSGI, and everything is fixed. Thank you again for your patience, for installing the requested modules, and for upgrading the hardware. The site feels faster already! You can go ahead and close this topic. Have a great week! Best regards.

Dear HelioHost Support Team, Thank you for your email. To get my website back online as quickly as possible while the Johnny server is being rebuilt, I would like to move to the free Morty trial. Once Johnny is ready, I would prefer to move my account back to Johnny for free. Thank you for your assistance and quick solution. Sincerely, Levent Yayla

hi, no worries i will just wait until Johnny gets up again. domains: gucaban.com unlichat.com thanks

Do you want metalost2.helioho.st or another domain? Apologies for not making it clearer that the VPS admins will need to know the full domain you want. Unless for the first time ever someone says "surprise me!" and we'll see how creative they get. 🙂

Hi Krydos, Ah, I love Python, but those strict tabs vs. spaces indentation errors are the absolute bane of my existence! 😅 Thank you for catching that in the logs. I just went in, fixed the indentation in config.py, and saved the file. I also tried to trigger a WSGI restart on my end. However, the site is still returning a 500 error for me. Could you please check if the WSGI restart actually went through, or if the log is showing a new error now that the TabError is out of the way? Thanks again for the help!

I would like **“helioho.st”**, thank you very much. I will be attentive to any updates.

TabError: inconsistent use of tabs and spaces in indentation File "/home/talesaz.heliohost.us/atenahub.app.br/config.py", line 7

Hi Krydos, The domain is atenahub.app.br. While you are checking it, could you please confirm if the WSGI restart/reload control is enabled for this specific domain? Just to reiterate, I am fully aware of and accept the extra costs associated with having this option enabled on my account. Thank you again for looking into this so quickly! Best regards.

Which domain?

Hi Krydos and MoneyBroz, First, thank you MoneyBroz for providing the pyinfo link earlier, I really appreciate it! Krydos, you are absolutely right, and I apologize for missing that specific instruction in the April 27th email. I saw the news about the hardware upgrade but completely overlooked the part about having to re-request the modules. My mistake, and thank you for installing them so quickly! However, my production site (atenahub.app.br) is still returning a 500 Internal Server Error. Could you please help me to know what Python/WSGI exception is being triggered? Thank you again for your patience and support! Best regards.

Thanks a lot. Everything seems to work fine now!

This is why we emailed you on April 27th to let you know you were going to be moved. A lot of people actually read that email and then requested the Python modules they needed before they even moved, and realized they were going to have to change their remote database string, etc. We also posted the same news on this forum, Discord, Facebook, etc. If you had read that email and told us the modules you needed 2 weeks ago there wouldn't have been any 500 errors. Modules installed.

What are some of the table names?

Here is the pyinfo page for both 3.9 & 3.14 https://morty2-info.heliohost.org/pyinfo/