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Yes, that would solve the problem but there's also a couple of free ways to solve this. It depends what you prefer: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

Hello, I would like to add two domains to my account. My HelioHost username is: sprecordsadmin The domains I would like added are the following: chronosonder.com and welcometothevoid.com Thank you. Respectfully, SPR

Thank you for you for quick response, if you dont mind Ma'am/Sir, is there a turnaround date for resolution. Thank you so much

Looks like the DNS records are missing for those domains due to the maintenance, escalating...

how long it will take to access my domain aat.free.helioho.st and alftantay.helioho.st Thank you. I badly needed that site. Thank you so much

Hello, I hope you are okay, I have a problem, my space is overflowing, it is full and it shows this message, so I want to buy more space, but I don't know if this solves the whole problem, I need confirmation.

Your account has been renewed. It may take up to 2 hours for the domains to function.

Hello, I've forgotten to log in to my account and it was suspended. I couldn't use renew button in mail because it shows that main page is in mainstance. Could You help me? Domain: matyka.heliohost.org Best regards, Adam

Thank you so much to bothbof your for your great support and have a great day!

Our old nameservers broke, and we had to transfer all of the zone records to the new DNS servers. It seems like some of the zone records didn't get transferred correctly though. I flagged your post in the Staff channel, and the DNS has been recreated for you. Your website loads for me now. If you can't see it, please try clearing your browser cache. If you're a Discord user, you can keep an eye on the HelioHost #News channel for updates when maintenance is happening. If you haven't yet joined the Discord, here's the link to join if you want. For other users who may see this post: If your website is down and it says DNS_PROBE or some similar error please let us know (by making a new post in the support section at: HelioHost > Customer Service) which domain(s) of yours is having the problem, so the DNS can be recreated for you.

Domain added. it can take up to 2 hours to start working.

I had an issue trying to add the domain, probably related to the repairs/maintenance that's still ongoing. Just thought I'd reply so you know your post wasn't missed. I'll try again later to add your domain, unless another member of staff does it first. We'll update this thread again once it's been done. Sorry for the delay and thanks for your patience.

I've added that domain for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address, which you can see inside Plesk. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache.

Is there an estimate for when the maintenance will be completed? My website (ateus.net) has been offline for days.

Dear Heliohost team, please add the domain davosparsenn.com , I am in the morty plan. my user is alberto4. thank you Alberto

Hello, Could you please manually add my custom domain as an Addon Domain to my Plesk account? HelioHost Username: sasanh Domain to Add: hejrani.com Thank you!

Since the forum has been restored from backup, 1 day of forum posts were lost, including the reply to this post. I remember checking your site and it loaded for me, and it still loads fine now. But if you still have trouble, please clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache and let us know.

Since the forum has been restored from backup, 1 day of forum posts were lost, including the reply to this post. I checked the logs and your Morty balance was indeed increased on 2026-04-29 16:15:49 and you should see that reflected in your account.

my new domain please change : fincollect.work.gd

Hello, Thank you. It has been about 13 hours since the main domain was changed, but the website still shows 502 Bad Gateway (nginx). Could you please check if everything is configured correctly? Thank you.

This support request is being escalated to our root admins.

My user name is bitstream. Please add this $5 donation to my prepay balance. Transaction ID: 6W8212130P830594V

Here is a breakdown of how your space is being used: Backups 0 MB Emails .25 MB Files 988.97 MB Trash .10 MB Logs 15.33 MB PSQL 0 MB MariaDB 44.06 MB Total 1048.71 MB And here is a closer look at the files category from above: 78M /home/bitstream.helioho.st/httpdocs 287M /home/bitstream.helioho.st/private 12K /home/bitstream.helioho.st/.composer 0 /home/bitstream.helioho.st/.wp-cli 0 /home/bitstream.helioho.st/wordpress-backups 0 /home/bitstream.helioho.st/.wp-toolkit 8.0K /home/bitstream.helioho.st/.ssh 227M /home/bitstream.helioho.st/imggallery.helioho.st 85M /home/bitstream.helioho.st/kcctest.helioho.st 0 /home/bitstream.helioho.st/tmp 0 /home/bitstream.helioho.st/var 29M /home/bitstream.helioho.st/usr 12K /home/bitstream.helioho.st/etc 0 /home/bitstream.helioho.st/dev 287M /home/bitstream.helioho.st/shootingstarssquaredance.org

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

My user name is bitstream. Evidently my subscription went over disk space limits and was suspended. Please re-enable this subscription so I can delete media content.