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Hi Support Team, I’m trying to configure SMTP for my domain tanzilskill.helioho.st using the email zakaria@tanzilskill.helioho.st. I’ve tested both port 465 (SSL) and 587 (TLS), but I keep getting a timeout error when trying to send mail via SMTP. Could you please confirm: 1. Is SMTP access enabled for my hosting account? 2. Are ports 465 and 587 open and properly configured? 3. Is mail.tanzilskill.helioho.st currently online and accepting SMTP connections? 4. Are there any firewall rules or restrictions I should be aware of? I’ve tested using external tools and also within forma.lms, and both fail with timeout or 500 errors. Thanks in advance! - Today
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Hello! I'm a beginner, so please excuse me if this is a very basic question. I recently had an issue with my DKIM records, which I believe we've now fixed. However, I still can't use my domain, heej.se, for email. My domain's DNS is managed by Cloudflare, and my nameservers are pointed to them. I have website hosting through Infinityfree. I'm trying to set up email with Heliohost, but I'm having trouble. When I attempt to add my email to clients like Gmail or Outlook, it fails to connect to the server. I also have an SSL certificate from Let's Encrypt that I obtained and stored with Infinityfree. I've been getting emails from Heliohost saying you can't renew the SSL certificate. Could this be related to my email problem? I should note that I only plan to use Heliohost for email, not for website hosting. I will provide my DNS records below if that's helpful. Ultimately, I just need a clear guide on what information to get from my Heliohost account and where to input it in my Cloudflare DNS settings and other thing I may need to do. Thank you for your help!
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Greetings admin, my username on Tommy server is blueyesk and I would like to add blueyeskeleton.com to my account. If possible, I'd like to have blueyeskeleton.tk removed as well (years have passed since free .tk domain names were discontinued 😂). Thanks!
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Thank you! It was a password issue. First I created a ew user, which worked fine. After that, I changes the password on the existing user and it works, too. Thanks a lot for your support.
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this is the other error I'm getting when I try to send mails via webmails. Also when I try to log to my mails by mobile with gmail likewise apps. I'm getting server errors "couldn't open connection to server"
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Please see https://wiki.helionet.org/502_Bad_Gateway and https://wiki.helionet.org/504_Gateway_Timeout The short version is the server is either restarting Apache or overloaded and too busy to process your request.
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When I work this happens many times.
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theinfinity joined the community -
Domain added. It can take up to 2 hours to function.
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The only other thing it could be is a password issue. I assume you already tried setting a new password for the database user? Also, maybe Krydos has some insight on this...the settings are correct on your end and in Plesk.
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When you register or finish a reset, it can take several minutes (or longer in some cases) before you can log in again. The account has since finished creating though, so it should be working at this point. If you still still can't log in, try resetting the password: https://heliohost.org/reset/
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I have done the rest but the email rejected to proceed for creating and showed on the status account as uncreated account with this email: ibragole13@gmail.com
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Invite resent.
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Thank you. I just tried several things but was not able to connect. <?php error_reporting(E_ALL); ini_set("display_errors", 1); echo "<html><head></head><body>"; #$db_host = '64.62.151.106'; #$db_host = 'lsvcam.heliohost.us'; $db_host = 'johnny.heliohost.org'; $db_user = 'lsvcam_webcamLSVdbUser'; $db_pass = '-----'; $db_database = 'lsvcam_webcamData'; $db_port = '3306'; $conn = mysqli_connect($db_host,$db_user,$db_pass,$db_database,$db_port); // Verbindung prüfen if ($conn->connect_error) { die("❌ Verbindung fehlgeschlagen: " . $conn->connect_error); } else { echo "✅ Verbindung erfolgreich hergestellt!<br>"; } // Test-Query $result = $conn->query("SHOW TABLES"); if ($result) { echo "Gefundene Tabellen:<br>"; while ($row = $result->fetch_array()) { echo $row[0] . "<br>"; } } else { echo "❌ Fehler bei Test-Query: " . $conn->error; } $conn->close(); echo "</body></html>"; ?> For all "$db_host", I got the same error message. in Plesk -> Databases -> User Management -> USER -> Access Control: Allow remote connections from any host I get the same error when trying to add the IP or www640.your-server.de Acc. to chatgpt, I should ask this Any futher ideas?
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I have recieved invalid code to reset my account and here the what i am encountering: Invalid Code This validation code doesn't match any accounts in our system. It may have already been used, or if the code is more than 48 hours old it may have expired. I have this issue please
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As you said we need to open a ticket for addition domain. So, I want to add a subdomain. subdomain: rba.helioho.st Username: ai
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[Solved] Hi, I would like to updates DNS Records
freebeedee replied to freebeedee's topic in Escalated Requests
Thank you 🙏 -
incognidexhub joined the community -
avidvision joined the community -
verdegenius joined the community - Yesterday
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Since we've just reset your account as you requested here, it's not possible to troubleshoot this issue as all files are deleted as part of the reset process. Once you have recreated your account after the reset, please let us know if you encounter this problem again. Thanks!
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I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
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I have issue on this account
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your-server.de is the default hostname for websites hosted on Hetzner so it is definitely incorrect
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[Solved] Hi, I would like to updates DNS Records
Krydos replied to freebeedee's topic in Escalated Requests
The DKIM value has been added. -
Domains removed and new domain added. it can take up to 2 hours for the new domain to start working. you can also download a backup of your accounts before the domains were removed at https://heliohost.org/backup
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If you read the link I already sent you https://wiki.helionet.org/Common_Software_Load you can see a lot of other options, and the estimated load they will cause at various traffic rates. If you're unable to click the link or view our wiki for some reason I can say that Drupal might be similar to Wordpress, but causes a lot less load, and has a lot less chance of being hacked.
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URL was not found on this server. HelioHost's AllowOverride Setting (Very Common on Free Hosts) For the .htaccess file to work, the Apache server configuration for your account must have AllowOverride set to a value that permits the directives you're using (like RewriteRule). On free hosts like HelioHost, this is sometimes restricted for security and performance reasons.
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These are the lines for email config from your zone file if you still don't see them in Plesk. You'll need to combine the DKIM key back into one line to add it to CF since it's broken up across two lines due to length here. heej.se. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.heej.se. 14400 IN TXT "o=-" default._domainkey.heej.se. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAqxEnQGWUVuqpHa7mAyyLaduwDLLvyFaMKhkdHw286tL2E0nSpIr+qDtIt92iTHRQyQuOab3ZEa2Rk1aLPWvVURvkw8cMGq6IMr9/5QwaCw0mVZ81uvANEpAvZNnGl5WoxMwa3hYXldEVwSNozQ2NskBHu/FYnviduQODNqKecdyI1mB2EF3GMovI0QP9dMF0S" "0XxmtQ3IzJKv1qruYUjwzZjyBV4Rus2Q5FlFtCrENHs1IcDNuUVwEWfq7osqDe2UhJjWGb1yzK4PQKQm9ez2PVWq/ZvS0aJ/gIi7XHJJ4aLwmct0DQjko0fxLsTmiq70AGdNe25wrY0+9MTdsl5owIDAQAB;" ) ~
