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This support request is being escalated to our root admins.

Domain name: kittforhire.heliohost.us User account: kittforhire Please add DKIM to this account (did set Plesk DKIM in Settings) in order to be able to get mails out/received. Thank you

This support request is being escalated to our root admins.

The domain ARABAFIRSATLARI.COM has suddenly gone offline; it appears that the server’s IP address is not resolving. It has always been hosted on NS1.HELIOHOST.ORG NS2.HELIOHOST.ORG All my other domains are working fine Can you check it ? thank you W2Hsystem

I joined a while ago but I didn't like it, everything is manual and annoying. How can I get a refund?

Add my sub domain h.kamildex.com

Fixed missing DNS zone. It should be available everywhere shortly.

This support request is being escalated to our root admins.

Thanks for the update

The move is at 29% currently. It is taking longer due to the storage space that the vps is using.

Hi, I have upgraded my VPS account and you have emailed me to say that you will need to ove it to another server due to not enough memory on the current server. Can you please advise how long this will take as I have a time-sensitive web app running on it, and am currently unable to connect. Thanks, Neil

Hello, My username is lukestork on the Tommy server. My domain aftersales.sandicliffe.helioho.st is configured and marked Active in Plesk (domain ID 670, IP 65.19.154.90) but is not resolving in DNS — returning NXDOMAIN. I believe the DNS A record was lost during the recent Brody/Cody nameserver rebuild mentioned in your latest news post. All files are intact on the server and return HTTP 200 when hit directly by IP. Could you please re-add the DNS A record: aftersales.sandicliffe.helioho.st → 65.19.154.90 Thank you

Hi, I have a pg database that my app uses, and I would like to connect to it via pgAdmin. I used to do this about a year or two ago, but I don't have the conection string anymore. If I just try the ip address of the site for host name, I get connection failed: connection to server at "65.19.154.90", port 5432 failed: FATAL: no pg_hba.conf entry for host "136.152.214.87", user "kkaviani_admin", database "kkaviani_poems", SSL on connection to server at "65.19.154.90", port 5432 failed: FATAL: no pg_hba.conf entry for host "136.152.214.87", user "kkaviani_admin", database "kkaviani_poems", SSL off If I try tommy.heliohost.org as hostname, I get connection failed: connection to server at "65.19.154.90", port 5432 failed: FATAL: no pg_hba.conf entry for host "136.152.214.87", user "kkaviani_admin", database "kkaviani_poems", SSL on connection to server at "65.19.154.90", port 5432 failed: FATAL: no pg_hba.conf entry for host "136.152.214.87", user "kkaviani_admin", database "kkaviani_poems", SSL off Multiple connection attempts failed. All failures were: - host: 'tommy.heliohost.org', port: '5432', hostaddr: '2001:470:1:1ee::1002': connection failed: connection to server at "2001:470:1:1ee::1002", port 5432 failed: FATAL: no pg_hba.conf entry for host "2607:f140:400:13b:e8de:c71f:985d:ad55", user "kkaviani_admin", database "kkaviani_poems", SSL on connection to server at "2001:470:1:1ee::1002", port 5432 failed: FATAL: no pg_hba.conf entry for host "2607:f140:400:13b:e8de:c71f:985d:ad55", user "kkaviani_admin", database "kkaviani_poems", SSL off - host: 'tommy.heliohost.org', port: '5432', hostaddr: '65.19.154.90': connection failed: connection to server at "65.19.154.90", port 5432 failed: FATAL: no pg_hba.conf entry for host "136.152.214.87", user "kkaviani_admin", database "kkaviani_poems", SSL on connection to server at "65.19.154.90", port 5432 failed: FATAL: no pg_hba.conf entry for host "136.152.214.87", user "kkaviani_admin", database "kkaviani_poems", SSL off I know Heliohost has recently went through some changes. Is this something you have to enable again? Please help me connect remotely to this database: kkaviani_poems, user kkaviani_admin.

hello @Krydos . Is it still not configured? Because I still can't connect to the WebSocket.

This user has provided the table names in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503459825491771585

Yes, your VPS domain can be changed in the future. If you decide to purchase your own domain later on, we'd recommend Namecheap since HelioHost has an affiliate agreement with them. You can read more about that in the Wiki here: https://wiki.helionet.org/How_You_Can_Help#Use_Our_Affiliate_Links Once you're ready to purchase the domain, if you want to do it with Namecheap you can click on the banner graphic on the Wiki page, or use the link below so HelioHost gets a bit of commission for the referral. Please note that you may need to disable your adblocker or add the link to your allow list for the link to work: https://heliohost.org/partners/namecheap In the meantime, I've escalated this support request to our VPS admins who can add the free domain for you.

Thank you very much for helping me. I would like “altair.helioho.st”. Could I change that domain in the future to my own domain if I wanted to?

Thanks

This support request is being escalated to our root admins.

It's a PostgresDB

An invite has been sent to you to create a Morty account. The most recent complete backup we have for your account is dated 2023-08-17, when your account was archived for inactivity. You can download that backup here: https://heliohost.org/backup/ Your account wasn't even in use between 2023-08-17 and 2026-02-06 when you unarchived it. You'll be missing about 3 months of data in the backup (the data added between 2026-02-06 and the crash). If something is missing, please let us know the database and table names, and Krydos can take a deeper look. I'm not sure whether anything can be (or has been) recovered based these searches though. As a reminder, the creation and storage of backups are the users responsibility. While backups are sometimes created in the ordinary course of operation to provide various features such as account archiving, HelioHost does not routinely back up user accounts, and expressly disclaims liability for data loss and associated consequential damages in our Terms of Service (https://wiki.helionet.org/Terms, third bullet from the bottom, as well as the "Service Disclaimer" section) for reasons such as this, and makes no guarantees as to the service's proper operation or availability.

This support request is being escalated to our root admins.

Ok, please give me the invite but can you send me the database of my account

If you'd like, we can send an invite to create an account on Morty until Johnny is rebuilt.

It is not queued, read this