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I guess OP never responded because they realized all of their requested modules were already installed.

I was moved to Morty2 as well. Does that mean that I got flagged as well?

Domain added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

I've added the roferosstore domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've also removed the bullsfitnessgym domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Your account has been reset. You'll receive an email shortly with a link to start over with a new account. If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

Also be aware that support requests can take up to 24 hours. After 24 hours, then we encourage users to ask about the status of this request in case it was missed. However only waiting 13 hours and bumping the post with just "???" is considered spam and will push your request further down the list of being fulfilled.

The IP address you are posting from is not blocked. What is the IP address you are referring to?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thanks!

Thanks! 10/10 on the mail-tester.

How do you want this written? Is tkgagenthub.helioho.st OK? Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Domain added, will take effect in about ten minutes. You'll need to configure your domain's DNS settings for it to work.

Hello, HelioHost Support Team, Please add the following addon domains to my Johnny account. Username: geraldosilva.helioho.st Domains: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Please also enable the option to create subdomains for all of these domains. Server: Johnny Thank you for your assistance. Best regards, Geraldo Alves da Silva

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered: Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/ Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox. If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domains added. It can take up to 2 hours for them to start working.

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Thank you all @Krydos @wolstech @Unknown025

I've added this domains for you, they'll take effect in about 80 minutes. You'll need to create A/AAAA records for each domain pointing to Johnny's IP address if you're not using our nameservers. Also I'm sure you're already aware, but the limit for Johnny accounts is five domains, so if you decide you need additional domains added, you'll need to either switch to another server (such as Morty or Tommy) or remove an existing domain.

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

please, ignore this topic... I wrote it wrong... sorry...

Wow, that's absolutely amazing, I just tested it on Mail-tester and got a perfect 10/10 score. Thank you so much, Krydos, for setting up everything including DMARC so quickly. You're a lifesaver! Love this community support.