wolstech

Yeah that will do it. Unsuspended.It may take a few minutes to work again.

It's just not supported. Plesk doesn't officially have the listings enabled by default, so we made changes to have it do that (it was the same behavior our old cPanel servers had, we were tired of support tickets to explain the 403 error that Plesk showed by default, users preferred it and often asked for them to be enabled, and it often makes abuse stand out since they wouldn't hide the listing and leave files like "script phising.zip" in their root...yes that was a real file we found). Specifically, we forced it in the Apache config. Apache doesn't always let you override that option for some reason (the Options line in general doesn't very work well on Plesk). The easiest way to accomplish this on our service is to just put an empty index.html in the folder...

Did you use a VPN or other shared network to access your account at some point? That will often cause this.

Domains added. Please be sure to configure DNS for them, either by using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by setting A and AAAA records on external DNS pointed to the IPs shown in Plesk. Domains can take up to 2 hours to start working. Please keep in mind that there is a limit of 10 domains total, you're using 9. Also, as a reminder, users are limited to one account between Johnny and Tommy. If you need more than 10 domains, or need a second account for any other reason, the additional accounts must be on Morty.

All other files are accessible for me https://softos.helioho.st/css/styles.css. If your issue was the CSS not loading for that index page, it's because your code was incorrect (the filename in the link tag did not match the filename on the server, one was "style.css" and the other "styles.css" with the extra s in it). I fixed your code and it looks correct now...

Domain added. It can take up to 2 hours to start working.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Krydos has to do this for you.

Krydos can install that module for you.

You're suspended for running a proxy on your Plesk account, which violates our terms of service. We require a VPS plan for all proxies due to how many resources they use and the impact they cause to other users. If you would like to host a proxy on HelioHost, you can do so by purchasing a VPS here: https://heliohost.org/vps/ Are you ready for me to reset your account?

Domain changed. Please be sure to configure DNS. It can take up to 2 hours for the domain to work. You can request the certificates for softhauz.ca yourself in Plesk once the domain starts working. Also, in the future, please post these requests over in the Customer Service section. Forum sections that are not Customer Service or Questions are not routinely viewed by staff, and posting support requests in those sections may result in a delayed or no response.

We don't have an account with that domain. That said, it looks like you might be user wxxle. Is this correct? Assuming that's correct, you are suspended for having multiple accounts as well as for having a webshell on your account. Users are only allowed to have one account, and web shells are not permitted for security reasons (we consider them to be malware as they are frequently used by hackers). Which account do you want to keep?

These have to be created on our end. What username do you want (must start with username_ ) and what folder do you want as the root?

Krydos can look for this for you.

I believe the last time this happened (you log into SFTP and see a single folder with your username that you cannot open), it was an internal problem with the SFTP config. Krydos can fix this.