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wolstech

Chief Risk Officer
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wolstech last won the day on October 10

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About wolstech

  • Birthday May 17

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  • Website URL
    https://www.raxsoft.com

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    Male
  • Location
    Pennsylvania

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  1. You're suspended because your account was found to contain malware at the following path. Reviewing the file shows its a webshell. Can you explain why this is there? /home/steamspace.in/simbaprojects.com/css/fonts/index.php A quick looks shows that there are other infected files as well. The index.php of that simbaprojects.com site is also full of obfuscated code...
  2. The .htaccess that was on there came from the flyingpress cache plugin. I wonder if that plugin is defective... Either way, I'm glad to see you figured it out. A lot of times WP problems are just simple issues even if we can't figure out why they originally occurred.
  3. I don't see any files that would match these URLs on your account. If these are supposed to be dynamically produced by WP, then WP is probably just broken (not uncommon for WP...). Did WP update perhaps? Your site also has a lot of complicated rules in the .htaccess due to some cache plugin that was installed, it's completely possible that plugin broke. Also, when was the last time these pages did work? I remember visiting this site as part of researching another issue a few months ago, and it had the same issue then (subpages didn't work), so that makes me question when this last worked (or if this has ever worked). The only thing I can suggest is to try is turning off the proxy ("orange cloud") on cloudflare, but I'm not sure that's going to do much in this case since the issue is that the server can't find the content. I'd usually suggest renaming .htaccess so its ignored too, but in this case that may just make the issue worse, especially if you're relying on rewrite rules for pretty URLs.
  4. A VPS comes as an empty linux box, so you should be able to just install tomcat on it and have it work. Krydos or MoneyBroz may be able to provide assistance with this installation. Escalating.
  5. Credit added. Thank you for the top up.
  6. Domain added. Please be sure to configure DNS for your domain (either using our name servers or by pointing it to the A and AAAA records shown in Plesk). The domain can take up to 2 hours to function.
  7. Your site seems to be working fine for me. Where are you seeing this error?
  8. Duplicate request. Please see https://helionet.org/index/topic/65883-appeal-regarding-possible-terms-of-service-violation/
  9. The account yolder has been unsuspended. Shared networks will indeed cause this issue. It may take a little while to start working again.
  10. Domain changed. It can take up to 2 hours to function.
  11. That account is not suspended. The server's /tmp folder was full, which has since been fixed.
  12. Should be fixed. /tmp was full again...
  13. The httpdocs folder is Plesk's equivalent of public_html. You can just put the files in there.
  14. This support request is being escalated to our VPS admins.
  15. It's not related to your Tommy incident. It's because the VPS is queued for manual build. I'm pretty sure CentOS Stream10 is not an OS that can build automatically (if I remember right, only Ubuntu and Alma set up automatically). As a result you'll need to wait for a VPS admin to manually create that for you and send you the information. Escalating for attention of a VPS admin.
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