wolstech

That account is already active. If the progress bar got stuck, you can just close the page and head over to https://heliohost.org/login/ to start using it.

So it's the 4th. I just took a quick look at the post history and counted the unique titles (which apparently were not unique...). Yeah if this happens again something will need to change.

Since you mentioned a CSV file, I assume you mean the plastenik.csv file that's 964MB. The file has been deleted and your account has been unsuspended. This looks like the second time you've had this happen. Please avoid uploading this file again, or if its being generated by your software, please modify your code to cap the file at a smaller size like 500MB so the account doesn't fill up. If this happens again, we may require you to purchase additional disk space or modify your code in order to be unsuspended. The domain may take a little while for the 503 error to clear and start working again.

No problem. Please let us know if you need anything else.

Your account has been reset. You'll receive an email shortly with a link to create a new account.

The domain programasherrera.helioho.st has been added to your account. It can take up to 2 hours to start working.

The file in question is a backdoor (web shell) that allows whoever included it in that theme to access your account and do whatever they want, including upload and download files, dump your databases, and similar. Your index.php also contains malware, probably put there by the attacker. Malware accounts require a reset without a backup in order to be unsuspended, which permanently deletes your account's contents. Are you ready for me to reset your account?

Domain changed. It can take up to 2 hours to take effect. Please be sure to configure DNS.

No, there's still a 10 domain limit per account. However, you are allowed to have more than one account with Morty, so if you need additional domains, you can just buy a second account.

Moved to customer service. Sorry we didn't see this sooner, it was in a forum that's not routinely read by staff.

You’re already at your maximum limit of 10 domains. You can’t add any additional domains unless you remove something.

Domains ending in heliohost.org are no longer available to end users (they've been limited to staff since I believe 2021 or 2022). This change was made because hacked and abusive user accounts sharing the same domain as our website had a tendency to get the entire organization blocked. Many companies don't understand that the content of the subdomains under our domains doesn't belong to us, and at one point the entirety of heliohost.org got banned from Facebook for several years because someone set up a phishing site on a something.heliohost.org subdomain.

You're suspended because your account was found to contain malware at the following path. Reviewing the file shows its a webshell. Can you explain why this is there? /home/steamspace.in/simbaprojects.com/css/fonts/index.php A quick looks shows that there are other infected files as well. The index.php of that simbaprojects.com site is also full of obfuscated code...

The .htaccess that was on there came from the flyingpress cache plugin. I wonder if that plugin is defective... Either way, I'm glad to see you figured it out. A lot of times WP problems are just simple issues even if we can't figure out why they originally occurred.

I don't see any files that would match these URLs on your account. If these are supposed to be dynamically produced by WP, then WP is probably just broken (not uncommon for WP...). Did WP update perhaps? Your site also has a lot of complicated rules in the .htaccess due to some cache plugin that was installed, it's completely possible that plugin broke. Also, when was the last time these pages did work? I remember visiting this site as part of researching another issue a few months ago, and it had the same issue then (subpages didn't work), so that makes me question when this last worked (or if this has ever worked). The only thing I can suggest is to try is turning off the proxy ("orange cloud") on cloudflare, but I'm not sure that's going to do much in this case since the issue is that the server can't find the content. I'd usually suggest renaming .htaccess so its ignored too, but in this case that may just make the issue worse, especially if you're relying on rewrite rules for pretty URLs.