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wolstech

Chief Risk Officer
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wolstech last won the day on November 7

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About wolstech

  • Birthday May 17

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    https://www.raxsoft.com

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    Male
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    Pennsylvania

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  1. You probably need to reissue the cert with the webmail option enabled. Once you do that, wait another 2 hours and it should work. In the meantime, you should be able to click advanced and continue anyway to ignore the error and access the webmail.
  2. Domain added. You will need to configure DNS (either by using our name servers ns1.heliohost.org and ns2.heliohost.org or by using A and AAAA records pointed to the IPs shown in Plesk). The domain can take up to 2 hours to function.
  3. It shouldn't disable the setting for SSL/TLS for Mail (this one relates to IMAP/SMTP connections), not sure about the webmail one. I don't think it turns the webmail certificate off, but I would expect that certificate to not renew while the webmail is disabled.
  4. Domain changed. It can take up to 2 hours to finish changing and start working. Please be sure to configure DNS if you have not done so already.
  5. Domain changed. It can take up to 2 hours to finish and start working.
  6. This was done intentionally due to poor performance on Johnny. When this happens, it happens to all accounts on a given server regardless of usage. We don't have a way of knowing which people are actually using it.
  7. Unsuspended and web shell deleted. It may take a little while to start working.
  8. Your account has been reset. You'll receive an email shortly with a link to create a new account. Please do not upload or attempt to run a proxy on your account again.
  9. Yeah that will do it. Unsuspended.It may take a few minutes to work again.
  10. It's just not supported. Plesk doesn't officially have the listings enabled by default, so we made changes to have it do that (it was the same behavior our old cPanel servers had, we were tired of support tickets to explain the 403 error that Plesk showed by default, users preferred it and often asked for them to be enabled, and it often makes abuse stand out since they wouldn't hide the listing and leave files like "script phising.zip" in their root...yes that was a real file we found). Specifically, we forced it in the Apache config. Apache doesn't always let you override that option for some reason (the Options line in general doesn't very work well on Plesk). The easiest way to accomplish this on our service is to just put an empty index.html in the folder...
  11. Did you use a VPN or other shared network to access your account at some point? That will often cause this.
  12. Domains added. Please be sure to configure DNS for them, either by using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by setting A and AAAA records on external DNS pointed to the IPs shown in Plesk. Domains can take up to 2 hours to start working. Please keep in mind that there is a limit of 10 domains total, you're using 9. Also, as a reminder, users are limited to one account between Johnny and Tommy. If you need more than 10 domains, or need a second account for any other reason, the additional accounts must be on Morty.
  13. All other files are accessible for me https://softos.helioho.st/css/styles.css. If your issue was the CSS not loading for that index page, it's because your code was incorrect (the filename in the link tag did not match the filename on the server, one was "style.css" and the other "styles.css" with the extra s in it). I fixed your code and it looks correct now...
  14. Domain added. It can take up to 2 hours to start working.
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