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wolstech

Chief Risk Officer
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wolstech last won the day on July 14

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About wolstech

  • Birthday May 17

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    https://www.raxsoft.com

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    Male
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    Pennsylvania

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  1. Does it work with a smaller database file? I've seen that happen on Johnny when the import times out.
  2. You're not suspended for inactivity, but instead for having more than one account. Users are only allowed to have one account. Since the other account it matched is also suspended, I've gone ahead and unsuspended this one for you. It may take a few minutes to start working again.
  3. Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function once DNS is configured.
  4. Krydos can do this for you, however please be mindful of the fact that because of our DNS implementation, wildcard subdomains cannot receive automatic SSL/TLS certificates through Plesk. You'll need to use external DNS (so you can complete domain verification) and manually install certificates every 90 days if you want SSL support on a wildcard subdomain.
  5. Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.
  6. Because the offending software was not removed as directed, it has been deleted for you. Please let us know if you need any additional assistance.
  7. Please check your PMs for information regarding your Lily account.
  8. That feature is primarily meant for debugging/development. Django will work and updates to the code will still take effect without it, but you might see stale code for up to 2 hours until Apache restarts. If you're just planning to run a WSGI program and not actively develop it on the server, you don't need it. Worst case is you install an update to the software and it takes 2 hours to show up. If you do need it, you'll need to move to Morty and request it. Note that the amount of RAM it uses means your bill will be more than the $1 base due to excessive memory usage every month. WSGI control's usage does not fit within the included 200GB/day memory limit.
  9. Account segonist has been reset. When it finishes, you'll receive an email with a link to create a new account. If you need the data from the old account, it will be available at https://heliohost.org/backup/ once the reset is complete.
  10. Unsuspended again. Please do not create any additional accounts (unless they are on Morty). Also, since you've done this multiple times now, please be aware that another suspension for having more than one account may be permanent.
  11. You’re suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?
  12. In the meantime, if you want to add a domain, let us know what it is and we can add it for you.
  13. It looks like you were a Tommy account that was lost during the cPanel->Plesk migration. The only information I have is that you were on Tommy back in 2018. An invite for a replacement account has been sent to you. Welcome back
  14. See here: https://helionet.org/index/topic/64954-wrongful-suspension/ Please do not create multiple posts for the same issue.
  15. Please remove all pirated content and all content that offers investments and financial services within 24 hours or you'll be suspended again. If you get resuspended, an admin will have to delete it for you before you can get a second unsuspension. Also, in the future, please don't use capslock for everything. It comes off as screaming and can result in delays receiving support from us. Unsuspended. It may take a few minutes start working again.
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