wolstech

Are you sure you updated your DNS correctly? I'm seeing the wrong IP addresses. The IP address for morty2 ends in .93, but your domains are resolving to .94 (old Morty). Please verify that you updated DNS correctly to match the ones that are shown in plesk for your domains. As for servers changing quite a bit, yes, we do rebuild our servers quite often. If we don't, things like what recently happened to Johnny are the result. It's typically once every year or two. If you used our DNS, this process would be entirely automated and seamless (at the expense of not being able to edit your DNS records), but when users decide to use external DNS, issues such as yours can arise after moves.

I see a website at mm1.helioho.st. Links to files on the file subdomain are dead. The files subdomain itself shows an empty directory listing so I assume that's the issue, the notes show that this subdomain looks like it's supposed to point to VPS106... the migration probably screwed up the DNS zone. Escalating to Krydos.

There is a new Johnny running on the IP which is why you see a login page and johnny certs, but it's still being rebuilt. All the backend stuff has to be configured. When it is finished, we'll likely send invites for users to create new accounts since we can't recover the old ones. Users who took the free Morty trial will eventually be moved back to Johnny too if they decide not to purchase Morty plans.

Fixed missing DNS zone. It should be available shortly.

Krydos can do this for you.

Johnny databases were not recoverable which is why they were not included in the backups. If anything at all is available, it will be the raw server files (.ibd and .frm files) of individual tables in your database (.frm is the structure of a table and .ibd would be the data that goes in it), which are confusing and sometimes difficult to extract data from. If you know the names of the tables in the database, we can check if these are available for you.

The databases on Johnny were not recoverable because the server no longer booted and the mariadb partition on the server had trashed itself. If you know the name of the databases and the tables inside, it may be possible to locate the raw .ibd and .frm files for you, but actually recovering the data from those can be a challenge assuming we can even find them. I think we were able to find those for one or two other users so far of the ones who asked...

This user is actually on Tommy and has 7 domains, which is why I asked for the URL. That said, I just realized it's all of his domains, and it's because his IPs on Cloudflare are incorrect. His DNS is set to Morty's IP but the account is on Tommy because he didn't refill his Morty balance. He needs to correct the DNS in Cloudflare on his end to point to Tommy.

Please post the full, uncensored URL that's experiencing this problem so we can review the issue.

Remote database access doesn't follow you when the account moves servers. Escalating to have this turned on again. I assume same database info as the linked topic?

Fixed missing DNS zone. It should be available again shortly.

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.