wolstech

You can do this yourself in Plesk. See https://wiki.helionet.org/Node.js

Glad to see you got it working. Please let us know if you need anything else.

Yeah /tmp is shared by everyone. It's just how Plesk servers work (I know some other products put a user's /tmp inside the home folder which IMO would make more sense, but it is what it is). You shouldn't be able to save things anywhere besides /tmp and ~ though, and there are certain commands, files, and folders that can trigger a permanent ban if their account is seen messing with them. In fact, people tend to fill up /tmp accidentally quite a bit with broken Node apps (passenger logs get saved there, and when people do things like write bad apps, or delete their node app without turning node off, passenger sits there slowly filling /tmp with logs until the server breaks). You'll get suspended for filling /tmp, and monitoring to automatically handle /tmp filling up is a project currently on our radar since its a common issue. We had an outage on Morty due to a full /tmp the other day. As for the space limit not changing in Plesk, consumed disk space is only recalculated a few times a day, so you can technically exceed the limit up front, but it will automatically suspend you when the next recalc happens.

The .well-known folder is a weird folder, I've run into a few different things that behave strangely in there. You'll need to remove the below section (or at least add a second condition that allows access to the acme-challenge folder and anything inside) if you want Lets Encrypt SSL certificates to work properly. # Block directory browsing in .well-known paths RewriteCond %{REQUEST_URI} ^/\.well-known(/openpgpkey(/hu)?)?/?$ RewriteRule ^ - [F,L] Plesk creates things in /.well-known/acme-challenge to verify the domain, so you cannot restrict access to that folder. Some other services you might want to use also need access to .well-known too, so we generally recommend not restricting .well-known at all. Also, be aware the Options line in .htaccess doesn't behave very well on Plesk, so that line may or may not do what you expect. Usually if they're not supported, they're either ignored entirely (why you had directory listings despite Options -Indexes being in there), or will cause a 500 error (which will have a line in the logs saying "Options directive not allowed here").

The supported way to turn off directory listings on our service is to put an empty index.html file in the folder to hide the listing.

Looks like it might be working for me? I get this instead of a directory listing, which I assume is from your app:

Morty's /tmp was full again. Another user's Node app was malfunctioning (or more correctly, missing, the user deleted the files without disabling node, causing Passenger to sit there and fill up /tmp with error logs until the server broke). The broken node app has been disabled, the /tmp folder was emptied, and Morty is now working again.

I see a 404 error at that link. Does that page exist?

Domains added again. They can take up to 2 hours to function.

This is probably a Krydos issue...escalating.

You can move to Morty instead to avoid the inactivity requirement if you want. That server replaces the activity requirement with a $1/month fee instead. Otherwise, as above, this requirement has been the same for 15+ years. Not sure where you read the incorrect information you have, but the instructions in Unknown025's post are correct. The only thing that avoids suspension for inactivity aside from paying for Morty is to log in at https://heliohost.org/login/ once every 30 days. Email use, FTP, web traffic etc. does not count as activity. Also, for the support and reminder emails not working, it's because you unsubscribed. If you unsubscribe from any of our emails, you will receive NO emails from us, with the sole exception of Terms of Service update notices (which are required for legal reasons). That means you can't use email support and won't receive inactivity reminders. Do you want me to resubscribe you so you can use support and you're alerted prior to inactivity suspension next time?

Krydos can do this for you.

We also need the name of the database user. Once you provide that, I can escalate this to have Krydos enable it for you.

Please check your PMs for information regarding your Lily account.

There's no indication on our side that you ever attempted to sign up for anything, let alone finished and actually had an account created. What were you trying to sign up for, a Johnny account?