wolstech

Should be fixed for the minutice and costajca domains but may take 2 hours to take effect. For mail, the officially supported solution is to use morty.heliohost.org as the IMAP and SMTP host names. There is no webmail or mail subdomain under the elearning domain (fourth level domains don't have these), so you won't be able to get a certificate for those. Wildcard certificates are not supported on our service.

Removed.

That domain cannot be deleted because it is the main domain. It would need to be replaced with another domain that is not already added as an addon domain. Also, your account is broken because the document roots for all 3 domains look to have been deleted and you dumped the website content in the home folder. You'll need to reset your account and start over, which will delete all 3 domains and all content belonging to them. During the reset you could just make rvan.net the main domain instead. Please let us know when you're ready to reset your account.

What are you using for the hostname when connecting externally?

Krydos can set this up for you.

Domain added. It can take up to 2 hours to function.

Funds added. Thank you for your payment.

Domain added. It can take up to 2 hours to function.

You're suspended because your Wordpress installation got hacked and your account is full of malware. Wordpress is infamous for having security issues, especially when plugins are used. It's an easy target for hackers, and once they get in, they use your site to deploy malware, send spam, or set up a phishing site. Because the account contains malware, it will need to be reset without a backup in order to be unsuspended, which permanently deletes all of your data. Are you ready to reset your account?

Morty is working properly on our side and I cannot reproduce the described problem. More often than not, a blank white screen in Plesk is a cache issue. Please try clearing your browser cache, as well as trying an incognito window or another browser.

I'll escalate this to Krydos, but I'm not sure this one will be approved simply because based on the name, it looks like it was something you made. The modules we typically allow requests on are standard major name modules offered via pip.

Thank you for the information. I'll flag this for Krydos to get his input and get the records set up for you.

The IP you are posting from is not blocked, and your account is not suspended or anything either. Duplicate request. See https://helionet.org/index/topic/66694-queued-sunamong/#comment-297622

The IP you are posting from is not blocked, and your account is not suspended or anything either. Is there a specific IP you need us to check?

Moodle is quite literally the heaviest software we've ever tested on our service. Johnny accounts are basically guaranteed a high load suspension for memory usage if you run it due to excessive load the cron job. Please see https://wiki.helionet.org/Common_Software_Load You only have a 200GB/day memory limit on Johnny and Tommy, Moodle needs 550GB/day just to sit there and do nothing. The paid Morty account will run the software decently enough and won't get suspended, but will incur overage fees because of the memory usage. Moodle is meant to be run on a VPS. That said, I've added the extra domain and increased max_input_vars on the new domain for you. The domain and PHP settings changes can take up to 2 hours to function.