wolstech

Domain added. please be sure to configure DNS with either our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Weird. Not blocked. I'm not sure why this doesn't work considering you said you already enabled remote access. Let's have Krydos take a look.

I'm not sure if we can enable this or not. Most people who want it try to convert video with it, which is basically a guaranteed load suspension for anyone that isn't on Morty. Lets see what Krydos says.

Domain changed. It can take up to 2 hours to function.

What IPs are the failed connections coming from? They might be blocked in our firewall.

Should be fixed for the minutice and costajca domains but may take 2 hours to take effect. For mail, the officially supported solution is to use morty.heliohost.org as the IMAP and SMTP host names. There is no webmail or mail subdomain under the elearning domain (fourth level domains don't have these), so you won't be able to get a certificate for those. Wildcard certificates are not supported on our service.

Removed.

That domain cannot be deleted because it is the main domain. It would need to be replaced with another domain that is not already added as an addon domain. Also, your account is broken because the document roots for all 3 domains look to have been deleted and you dumped the website content in the home folder. You'll need to reset your account and start over, which will delete all 3 domains and all content belonging to them. During the reset you could just make rvan.net the main domain instead. Please let us know when you're ready to reset your account.

What are you using for the hostname when connecting externally?

Krydos can set this up for you.

Domain added. It can take up to 2 hours to function.

Funds added. Thank you for your payment.

Domain added. It can take up to 2 hours to function.

You're suspended because your Wordpress installation got hacked and your account is full of malware. Wordpress is infamous for having security issues, especially when plugins are used. It's an easy target for hackers, and once they get in, they use your site to deploy malware, send spam, or set up a phishing site. Because the account contains malware, it will need to be reset without a backup in order to be unsuspended, which permanently deletes all of your data. Are you ready to reset your account?

Morty is working properly on our side and I cannot reproduce the described problem. More often than not, a blank white screen in Plesk is a cache issue. Please try clearing your browser cache, as well as trying an incognito window or another browser.