wolstech

Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.

You got suspended because your site suddenly started consuming an excessive amount of CPU and slowed the server down. The usage was coming from PHP. Either your site suddenly saw a massive surge in traffic (e.g. got posted on reddit), it got hit by a bot attack that caused excessive traffic/usage, or something on your account malfunctioned (e.g. buggy code stuck in an infinite loop). Please resolve the issue quickly. Unsuspended. It may take a few minutes before you can log in again, and up to 2 hours for domains to function.

Domain added. Please be sure to configure DNS either by using our name servers ( ns1.heliohost.org and ns2.heliohost.org ) or by using A records pointed to the IPs shown in Plesk. The domain can take up to two hours to function.

CF is just short for Cloudflare and the system is looking for their name servers specifically. If a domain's name servers end in .ns.cloudflare.com the system ignores the domain's IP addresses entirely. I think these domains used to be verified via file, but I'm not even sure we actually still do this because certain features like Turnstile would be incompatible with it (Krydos would be the admin who would know if we still validate CF domains). I know Lets Encrypt sometimes has issues renewing certs on domains that use Cloudflare for this reason. When people have issues renewing certificates, the first response we always give is "temporarily turn off Cloudflare's proxy and security options and try again" and it always fixes it.

Domains that use CF are explicitly excluded from the DNS checking because it would be impossible for the Cloudflare security features to work otherwise. It's the only provider that has such an exception. CF domains used to be validated using a file-based method that doesn't involve DNS, i'm not sure if this is still performed or not.

If you enable the domain but don’t change the DNS, be aware that the server will eventually disable it again, typically within 7 days. Domains must return either one of our IPs as the A (or MX, if it’s mail-only) record, or have Cloudflare as name servers (using CF triggers our system to handle domains differently because of the proxy/security features), to avoid being disabled.

The udomz.com domain is not hosted with us at the moment. It is attached to your account but is disabled because it has DNS records that do not point to us. We see the below DNS records for udomz.com, which are incorrect. Either the NS records need to be changed to ns1.heliohost.org and ns2.heliohost.org, or the A record needs to be changed to the same .90 IP as the genrwork.helioho.st domain. If you change the DNS to point to us, you will also need to go into the domain in Plesk, set its status to Active, and wait up to 2 hours for it to become functional. If you do not want the udomz.com domain to be hosted here (or it's not your domain and was inadvertently added), let us know and we can remove it from your account instead. Incorrect A record for udomz: host: udomz.com class: IN ttl: 60 type: A ip: 151.101.41.242 Third party NS records: host: udomz.com class: IN ttl: 78276 type: NS target: ns1.vercel-dns.com host: udomz.com class: IN ttl: 78276 type: NS target: ns2.vercel-dns.com

Try clearing your browser cache. If that does not resolve it, it's probably an issue upstream somewhere, likely either a stale cache at your ISP or a DNS configuration issue. Since you do not use our DNS, and you have genrwork's DNS hidden behind Cloudflare, we are unable to troubleshoot this further. If you would like us to troubleshoot this, please turn off the Cloudflare Proxy and any associated gateways/security pages like Cloudflare Turnstile on genrwork.com. As for the domain udomz.com showing that domain setup page, it's because it is currently disabled due to not being pointed to our servers. Domains with DNS records that do not point to our IP addresses are automatically disabled to reduce server load.

DKIM, SPF, and DMARC have been set up for the domain douglaswebster21.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Glad to see you figured it out Please let us know if you need anything else.

Resetting your account is just “delete account and reinvite user” internally. Make sure you use the link in the email, it should let you create an account without paying since it’s a reset. If the email link is trying to make you pay for some reason, let us know and we can resend the invite.

I only deal with XMR and Aeon because they require separate processing. All other currencies are handled through coinbase on our end, which is done by Krydos. But yes, we can accept LTC or any other currency listed on the donate page: https://heliohost.org/donate/ Please provide the transaction ID and coin used after sending crypto. The amount credited will be based on the amount received in our wallet (which is after fees/gas/etc.) so be sure to account for those when sending.

The load specifically was because you left an SFTP session open. My guess is you opened a connection, uploaded something, and then just left the FTP client running and forgot about it. Please make sure you’re disconnecting from SFTP when you’re finished using it.

Are you trying to sign up for Johnny? The Johnny option on the Plans page does that intentionally when its full for the day to keep people from registering. See https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny for more information on how to get an account on that server. The other options are available 24/7 but are not free. Tommy: https://heliohost.org/tommy/ and Morty: https://heliohost.org/morty/