pjvleeuw Posted July 20, 2011 Posted July 20, 2011 Hi all, This is my first post and would like to start thanking the administrators for providing me the opportunity of a free web development playground. I didn't even start yet, but you guys already made me a happy person (: though a bit confused person As mentioned my goal is to play around with different techniques, hopefully resulting in useful web applications. Because of this goal I was more interested in Johnny, since Ruby on Rails and JSP are both things I touched on before. So I thought I signed up for an Johnny account some days ago, but I suspect something did not go well: * I received an email "Hosting Account Installed" last Sunday night/morning western europe time. I was not able to log in yet at that time. * Then a little later on Sunday morning I received the email "Your hosting account at HelioHost has encountered an error during installation. The error is:", (no error is showing, just some empty lines). The email ended with the suggestion to sign up again. * After signing up again (again I believe I choose Johnny again) I got another email titled "Hosting Account Installed!", this was still Sunday (23 hours after the first email). * After waiting for some days I was able to sign in with the form at the bottom of the www.heliohost.org home page. After logging in I get to pages located on stevie.heliohost.org. * On the cPanel I do not see anything about Ruby on Rails or JSP, so I suspect that I did not get the account on Johnny. * Lastly, after some days my domain is still not pointing to heliohost but to the server I am trying to move away from. http://<mydomain>/cpanel gives an 404 error. I hope I described all observed behaviour clearly. Now my question to any administrator reading this: could you please check my account (username pjvleeuw) and help me out? I did already check http://www.heliohost.org/home/support/scripts/status , it says "Either we could not find that account in the database, or it has already become active". Please help me get an account on Johnny. Thank you very much for your time reading this. Best regards, Paul
Krydos Posted July 20, 2011 Posted July 20, 2011 I hope I described all observed behaviour clearly. Now my question to any administrator reading this: could you please check my account (username pjvleeuw) and help me out? Your account is created and seems to be functioning perfectly, unfortunately it is located on stevie server. If you wanted your account on johnny you should probably consult http://wiki.heliohost.org/wiki/Moving_your_account
pjvleeuw Posted July 21, 2011 Author Posted July 21, 2011 Thank you Krydos. I requested the account deletion. The text displayed says: Your account has been queued for deletion. Depending on the circumstances, it could take up to a couple weeks to get deleted. So, how do I know that all traces are deleted? I want to be sure not to create the new account too early for the risk that the account creation might fail again (and having to wait another week..). Can I expect an email when all is done? Cheers, Paul
pjvleeuw Posted July 21, 2011 Author Posted July 21, 2011 Account deletion usually takes 48 hours ... Yeah, I got that. It was written quite clearly on the page that Krydos gave me: http://wiki.heliohost.org/wiki/Moving_your_account My questions was when I can know for sure that all traces are removed to make sure that it will not influence my subscription for Johnny. Anyone?
Krydos Posted July 21, 2011 Posted July 21, 2011 Yeah, I got that. It was written quite clearly on the page that Krydos gave me: http://wiki.heliohost.org/wiki/Moving_your_account My questions was when I can know for sure that all traces are removed to make sure that it will not influence my subscription for Johnny. Anyone? As of the time of this post your account 'pjvleeuw' is fully deleted. Feel free to create a new accont, but make sure you click Johnny this time. http://www.heliohost.org/home/signup/johnny Also signups are currently available on both servers which you can monitor with this tool http://heliohost.uni.cc/sign-up.php The reason it says 'several weeks' is because sometimes it does take that long. It all depends on how many accounts are in the deletion queue, etc.
pjvleeuw Posted July 21, 2011 Author Posted July 21, 2011 As of the time of this post your account 'pjvleeuw' is fully deleted. Thanks for checking up on it Krydos, appreciated! I did the signup again straight away, using the link in your message, page was titled 'Johnny Signup', so it ought to be all right this time Fingers crossed. I will close off the thread later posting the end result.
pjvleeuw Posted July 24, 2011 Author Posted July 24, 2011 Hi again, I created the Johnny account two days ago. Now when I log in, using the form at the bottom of the HelioHost home page, then I am directed to http://johnny.heliohost.org:2082/login/ while before I was directed to stevie.heliohost.org (see earlier post). So I guess that is a good sign (as it appears that some record is found for my username and it appears that me username is linked to Johnny). Nevertheless on the http://johnny.heliohost.org:2082/login/ it shows Login Attempt Failed!. So I triggered a password reset, but until now (after +/- 30 minutes) I did not get the email with reset info. Could anyone check uppon the status of my account, I am afraid something is still not right (I have been trying for some time now to get a working Johnny account, but I guess my karma isn't so good ). Help is much appreciated! Best regards, Paul
pjvleeuw Posted July 27, 2011 Author Posted July 27, 2011 Well, apparently I had to wait a little longer. All is solved now: I can log in to cPanel, I can send files with FTP and the domain name is linked to the account. Case closed. Thanks for the help!
cl58 Posted July 27, 2011 Posted July 27, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated.
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