Amy Posted July 15, 2011 Share Posted July 15, 2011 I created an account on Johnny but decided to move to Stevie because I didn't need the extras and wanted more stability. I deleted my Johnny account (user name and domain both "rapoport"), but when I try to sign up on Stevie now I get "We're sorry, but an error was encountered during signup. Please try again later." Does my account on Johnny need to be manually deleted to get my IP address out of the system, or is my delete request still in the queue (it's been over 48 hours)? Thank you very much, Amy Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted July 15, 2011 Share Posted July 15, 2011 Your old account is still waiting to be deleted. Johnny has had some problems processing accounts, so I'll change your IP. Quote Link to comment Share on other sites More sharing options...
Amy Posted July 15, 2011 Author Share Posted July 15, 2011 Great! Thank you so much! I was able to create a new account on Stevie. Quote Link to comment Share on other sites More sharing options...
Amy Posted July 19, 2011 Author Share Posted July 19, 2011 I cannot add the addon domains to my new account on Stevie that I had added to my Johnny account. I get an error that they are owned by another user. Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 19, 2011 Share Posted July 19, 2011 I cannot add the addon domains to my new account on Stevie that I had added to my Johnny account. I get an error that they are owned by another user. The old johnny account had managed to slip through the cracks on the auto-deletion process and still existed even though it should have finished deleting weeks ago. I am currently in the process of manually deleting it. 10 minutes now and it's still trying to delete. This is why we have an automated process to take care of this. Ok, it is done deleting now. If you still can't add the addon domains after 24 hours let us know and we may need to take further action. Quote Link to comment Share on other sites More sharing options...
Amy Posted July 19, 2011 Author Share Posted July 19, 2011 Thank you so much! I was able to add them right away! Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 19, 2011 Share Posted July 19, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated. Quote Link to comment Share on other sites More sharing options...
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