jje Posted May 30, 2011 Author Posted May 30, 2011 @Andry Glad you got your problem solved! Please spare a few minutes to fill in our quick survey: http://www.helionet.org/index/index.php?showtopic=8947 You're participation in the survey is greatly appreciated.
aynil Posted May 31, 2011 Posted May 31, 2011 My website is queued too. username: aynil domain: aynil.co.cc I tried to renew, but got this error: could not find that account in the database, or it is not listed as inactive My website was working, so its not a problem with the registration.
KongCH Posted May 31, 2011 Posted May 31, 2011 @KongCH please post the following info: 1. Your username 2. Your domain name 3. Your server 4. The number of the scenario you are experiencing Sorry, i forgot to include those things... 1. hopbank 2. www.hopbank.info 3. stevie 4. 2
frostbyte Posted May 31, 2011 Posted May 31, 2011 Hey guys my account is now suspended / queued as well. It's just scenario 1 as I'm looking at the C panel page now. UserName: frost Domian Name : frostbyte.heliohost.org also frostbyte.co.nz is parked Server is Stevie
jje Posted May 31, 2011 Author Posted May 31, 2011 @KongCH - Your site has been suspended due to inactivity. Please use the renew script to reactivate your account and let me know if you can login to your cPanel afterwards. Remember to login through the HelioHost homepage. @Earl @frostbyte - Your problem is different, as your site is showing QUEUED not SUSPENDED, meaning that the issue is to do with our database of websites. It looks like Stevie has crashed, and all websites on Stevie are down. I have created a new topic for the issue: http://www.helionet.org/index/index.php?showtopic=9477
Louis Posted May 31, 2011 Posted May 31, 2011 1. louisy 2. accommodationyzerfontein.com 3. stevie 4. 3
cl58 Posted May 31, 2011 Posted May 31, 2011 @Louis: I have reactivated your account. If your website still returns a suspended page, clear your cache and try again. Please try to log into you cPanel from the HelioHost homepage (at the bottom). If you still cannot access your cPanel, reply to this post and we will reset your password for you. Note: Stevie is currently experiencing some technical difficulties and you may see an Account Queued page, but once Stevie is back up, your site should work.
Louis Posted May 31, 2011 Posted May 31, 2011 I'm still getting the Account Queued page, but when I try to log into CPanel, I get an Internet Explorer cannot display this webpage error. I guess I'll have to try later when Stevie is back up and running again. Thanks, Louis
Krydos Posted May 31, 2011 Posted May 31, 2011 I'm still getting the Account Queued page, but when I try to log into CPanel, I get an Internet Explorer cannot display this webpage error. I guess I'll have to try later when Stevie is back up and running again. The account queued page is probably because your browser has it cached. As of the time of me posting this the queued problem on Stevie is cleared up, however when I tried loading your website http://accommodationyzerfontein.com/ I get the account suspended page. That means that you do still need attention from an admin to get your account running again. What cPanel are you trying to log into? Have you tried logging in to cPanel from the bottom of the heliohost homepage? You could also try using this tool http://www.heliohost.org/home/support/scripts/renew to see if you can renew your suspended account yourself.
Louis Posted June 1, 2011 Posted June 1, 2011 Hi Geoff I can log into CPAN, but I'm still getting the Account Queued page. Thanks, Louis
Hjolmaer Posted June 3, 2011 Posted June 3, 2011 Seems like the place for this: 1. hjolmaer 2. havenofthespirit.heliohost.org 3. Johnny 4. 3 - failed cpanel login. Also, my account is still showing as being in queue, it's been about 48 hours, and when I attempt to log into cpanel it brings up the "login attempt failed" message. I'm logging in through the Heliohost homepage (the login at the bottom of the screen) and my browser's cache has been cleared since checking the status last.
Krydos Posted June 3, 2011 Posted June 3, 2011 Seems like the place for this: 1. hjolmaer 2. havenofthespirit.heliohost.org 3. Johnny 4. 3 - failed cpanel login. Also, my account is still showing as being in queue, it's been about 48 hours, and when I attempt to log into cpanel it brings up the "login attempt failed" message. I'm logging in through the Heliohost homepage (the login at the bottom of the screen) and my browser's cache has been cleared since checking the status last. Johnny is currently not creating new accounts. The issue has been identified and escalated, and will be fixed shortly. You can monitor the progress of this issue here http://www.helionet.org/index/index.php?showtopic=9507 You can monitor your place in the account creation queue by following this link http://www.heliohost.org/home/support/scripts/status Once the account creation script gets restarted you should expect your number in line to start decreasing.
Hjolmaer Posted June 3, 2011 Posted June 3, 2011 Seems like the place for this: 1. hjolmaer 2. havenofthespirit.heliohost.org 3. Johnny 4. 3 - failed cpanel login. Also, my account is still showing as being in queue, it's been about 48 hours, and when I attempt to log into cpanel it brings up the "login attempt failed" message. I'm logging in through the Heliohost homepage (the login at the bottom of the screen) and my browser's cache has been cleared since checking the status last. Johnny is currently not creating new accounts. The issue has been identified and escalated, and will be fixed shortly. You can monitor the progress of this issue here http://www.helionet.org/index/index.php?showtopic=9507 You can monitor your place in the account creation queue by following this link http://www.heliohost.org/home/support/scripts/status Once the account creation script gets restarted you should expect your number in line to start decreasing. Thank you. I greatly appreciate it.
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