rdm_brla Posted June 8, 2011 Share Posted June 8, 2011 My problem fits BOTH Scenarios #1 & #2 PARTIALLY, but fits neither EXACTLY. > My UserName is rdmbrla My Domain is http://RDMRedStick.heliohost.org My server is stevie > On MAY-20, I was E-mailed this warning: "... Dear rdmbrla, Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost.org/scripts/renew.php?username=rdmbrla. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning. ..." I clicked the Email's supplied "renew"-link; it seemed to work (as it has before), and my account was APPARENTLY un-suspended. > Somehow, though, between then and now, this account is now in some sort of "limbo" / purgatory: > I can NOT log-in to my cPanel (via the HelioHost home-page); it says only "Login Attempt Failed!". > If I point a browser at http://RDMRedStick.heliohost.org, I'm re-directed to the "HELIOHOST ACCOUNT SUSPENDED" page (ie, http://rdmredstick.heliohost.org/cgi-sys/suspendedpage.cgi). > I've also tried other links to the renew script(s), found in other places --- no difference. > Could this be related to your recent work re: the new Cody & Johnny servers? > Can I possibly have you un-suspend this stevie hosting-account, PLEASE? Thanks in-advance, rdmbrla Link to comment Share on other sites More sharing options...
jje Posted June 8, 2011 Author Share Posted June 8, 2011 I have fixed your account and will PM you you're new password. Link to comment Share on other sites More sharing options...
rdm_brla Posted June 8, 2011 Share Posted June 8, 2011 I have fixed your account and will PM you you're new password. Your fast response is awfully impressive!! It's TERRIFIC! Thanks a bunch!! - rdmbrla Link to comment Share on other sites More sharing options...
jje Posted June 8, 2011 Author Share Posted June 8, 2011 Your welcome! Please spare two minutes to take our quick survey. Look in the Sticky topic in the Customer Feedback forum. Link to comment Share on other sites More sharing options...
awm3000 Posted June 12, 2011 Share Posted June 12, 2011 Hi, thanks in advance for your help! 1. awm3000 2. awm.heliohost.org 3. stevie 4. #1 Link to comment Share on other sites More sharing options...
cl58 Posted June 12, 2011 Share Posted June 12, 2011 @awm3000: Your account has been reinstated. If you still get a suspended page clear your cache and try again. Link to comment Share on other sites More sharing options...
awm3000 Posted June 12, 2011 Share Posted June 12, 2011 @awm3000: Your account has been reinstated. If you still get a suspended page clear your cache and try again. That was really fast--thanks a ton! Link to comment Share on other sites More sharing options...
cl58 Posted June 12, 2011 Share Posted June 12, 2011 You're welcome! Please spare a few minutes to take our quick survey: http://www.helionet.org/index/index.php?showtopic=8947 Your participation in this survey is greatly appreciated. Link to comment Share on other sites More sharing options...
bbh2o Posted June 15, 2011 Share Posted June 15, 2011 1. bbh2o / bbhijosa 2. exposedandpublished.heliohost.org 3. Stevie 4. 3 last 11th i received a message about my account being suspended, i followed the link and i thought it was fixed. today i also tried to reset the password and the account renewal, but all the time it says my account is suspended thanks in advance Link to comment Share on other sites More sharing options...
french Posted June 15, 2011 Share Posted June 15, 2011 I can't login via cPanel login form at the bottom of HelioHost.org. I've got "We're sorry, but we could not find that username in the database" error message. Entering http://frenchman.heliohost.org/ returns "cannot find the server" error. HelioHost Queue Status says "Either we could not find that account in the database, or it has already become active". I received confirmation email about adding an account to the creation queue few days ago (on sunday). I've also refreshed browser cache. Username: french Domain: frenchman.heliohost.org Server: Stevie Scenario: 2 Thank you for your help. Link to comment Share on other sites More sharing options...
bbh2o Posted June 15, 2011 Share Posted June 15, 2011 @bbh2o: Your website has been reactivated. If you still see a suspended page, clear your cache and try again. Do you need a cPanel password reset? i have access to the cpanel, everything is all right, i think. thanks very much Link to comment Share on other sites More sharing options...
cl58 Posted June 15, 2011 Share Posted June 15, 2011 @french: Your account is not in our database. Please try signing up again. (and this thread is technically only to report a suspension notice on your account) Link to comment Share on other sites More sharing options...
jje Posted June 17, 2011 Author Share Posted June 17, 2011 Looks like one of those weird problems... Split the topic and escalate it. Link to comment Share on other sites More sharing options...
lioh Posted June 20, 2011 Share Posted June 20, 2011 1. lioh 2. enswat.heliohost.org 3. Stevie 4. 3 I'd like to have my account unsuspended, please. Link to comment Share on other sites More sharing options...
cl58 Posted June 21, 2011 Share Posted June 21, 2011 @lioh: Your account has been reinstated. If you still get a suspended page clear your cache and try again. Please try to log into you cPanel from the HelioHost homepage (at the bottom). If you still cannot access your cPanel, reply to this post and we will reset your password for you. Link to comment Share on other sites More sharing options...
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