jje Posted May 27, 2011 Posted May 27, 2011 When a server goes down, it can cause minor disruptions to some records in the account database, meaning that an account might be falsely suspended for no reason whatsoever. If you feel you have been wrongly suspended, then please post in this topic and we will solve the matter quickly and efficiently. Fortunately, these issues are easily solved, and can easily be resolved by the administrators and moderators. There are a small variety of possible scenarios listed below: 1. Account Suspended Page - If you can access your cPanel but your site shows the Account Suspended Page then we can easily unsuspend your account. 2. Failed cPanel Login - If you cannot login to your cPanel then make sure you are logging in through the heliohost homepage and your username begins with a lowercase letter (eg. jje NOT JJE or 1jje). If this fails, we can easily reset your password and PM/Email you a new one. 3. Both of the above cases - The administrators/moderators can investigate the matter thoroughly and attempt to resolve the issue. Please try using the renew script before posting. If you are experiencing any of the above scenarios then please create a new post with: 1. Your username 2. Your domain name 3. Your server 4. The number of the scenario you are experiencing Thank you for your cooperation
xroft Posted May 29, 2011 Posted May 29, 2011 Hi, my account is suspended too! 1. hroft 2. tux.int.ru (maybe expired) or maksimov.tk 3. Stevie 4. 3! and can you change my general domain tux.int.ru to maksimov.tk?
jje Posted May 29, 2011 Author Posted May 29, 2011 Dear xroft, Please can you try logging in via the HelioHost homepage and let me know if you succeed. If not, I can reset your password which usually solves this issue. I have changed your main domain for you, give it 24 hours to resolve. Yours sincerely,
Krydos Posted May 29, 2011 Posted May 29, 2011 1. Account Suspended Page - If you can access your cPanel but your site shows the Account Suspended Page then we can easily unsuspend your account. 2. Failed cPanel Login - If you cannot login to your cPanel then make sure you are logging in through the heliohost homepage and your username begins with a lowercase letter (eg. jje NOT JJE or 1jje). If this fails, we can easily reset your password and PM/Email you a new one. 3. Both of the above cases - The administrators/moderators can investigate the matter thoroughly and attempt to resolve the issue. Please can you try logging in via the HelioHost homepage and let me know if you succeed. If not, I can reset your password which usually solves this issue. I think since he said 4. 3! he was referring to option 3 above which is suspended page AND cannot log into cPanel. It certainly doesn't hurt for xroft to try to logging in again though.
wlair Posted May 30, 2011 Posted May 30, 2011 When I try to visit my Web site, it claims that my account is suspended. I cannot log into cPanel either. I tried logging into cPanel at the HelioHost main page and at http://wlair.us.to/cpanel. Username: wlair Domain: wlair.us.to Server: stevie I believe Number of scenario: 2
cl58 Posted May 30, 2011 Posted May 30, 2011 When I try to visit my Web site, it claims that my account is suspended. I cannot log into cPanel either. I tried logging into cPanel at the HelioHost main page and at http://wlair.us.to/cpanel. Username: wlair Domain: wlair.us.to Server: stevie I believe Number of scenario: 2 I have reactivated your account and your website is loading for me now. If your website still returns a suspended page, clear your cache and try again. Please try to log into you cPanel from the HelioHost homepage (at the bottom). If you still cannot access your cPanel, reply to this post and we will reset your password for you.
Andry Posted May 30, 2011 Posted May 30, 2011 Username: volos4 domain: bla-bla.heliohost.org after an operation to "Password Reset" got the message "Password change cannot be completed: Account is currently suspended! Please contact the billing / support department." Please help restore access to the domain.
KongCH Posted May 30, 2011 Posted May 30, 2011 Hello, I remebered last time, i have submitted a support, now that problem happen again! I used this link for login cPanel: http://stevie.heliohost.org:2082/?login_theme=cpanel I rembered my last login was about May 2-10, but my account still marked inactive? Now my site turned to a suspended page, and please restore my account. One more thing, when i logged to the cPanel, do i need to click anything? or just login then logout(close)? Thanks.
Guest Geoff Posted May 30, 2011 Posted May 30, 2011 @KongCH please post the following info: 1. Your username 2. Your domain name 3. Your server 4. The number of the scenario you are experiencing
jalpro Posted May 30, 2011 Posted May 30, 2011 1. jalpro 2. jalpro.heliohost.org 3. Stevie 4. 3 http://www.heliohost.org/scripts/renew.php This returns the following error: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Signing in on the homepage returns: Login Attempt Failed!
cl58 Posted May 30, 2011 Posted May 30, 2011 1. jalpro 2. jalpro.heliohost.org 3. Stevie 4. 3 http://www.heliohost.org/scripts/renew.php This returns the following error: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Signing in on the homepage returns: Login Attempt Failed! @jalpro: I have reactivated your account and your website is loading for me now. If your website still returns a suspended page, clear your cache and try again. Please try to log into you cPanel from the HelioHost homepage (at the bottom). If you still cannot access your cPanel, reply to this post and we will reset your password for you.
jalpro Posted May 30, 2011 Posted May 30, 2011 @jalpro: I have reactivated your account and your website is loading for me now. If your website still returns a suspended page, clear your cache and try again. Please try to log into you cPanel from the HelioHost homepage (at the bottom). If you still cannot access your cPanel, reply to this post and we will reset your password for you. All working now, thankyou!
cl58 Posted May 30, 2011 Posted May 30, 2011 @jalpro: Glad you got your problem solved! Please spare a few minutes to take our support survey: http://www.helionet.org/index/index.php?showtopic=8947 You're participation in the survey is greatly appreciated.
jje Posted May 30, 2011 Author Posted May 30, 2011 @Andry - I have reset your password and PM'ed you a new one. Please try logging in through the HelioHost homepage. I can see your site fine. It has a directory listing there.
Andry Posted May 30, 2011 Posted May 30, 2011 @Andry - I have reset your password and PM'ed you a new one. Please try logging in through the HelioHost homepage. I can see your site fine. It has a directory listing there. thanks, problem solved
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