Ice IT Support Posted May 12, 2011 Share Posted May 12, 2011 The trash folder is not showing up in Roundcube webmail. When I go into the settings, I cannot specify a trash folder either. Can anyone help me? username: iceitsup domain: iceitsupport.net Thanks! Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 12, 2011 Share Posted May 12, 2011 Moving thread.. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 15, 2011 Author Share Posted May 15, 2011 Sorry, I forgot to mention that I am hosted on Stevie. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 15, 2011 Share Posted May 15, 2011 1. Login to roundcube. 2. Click settings in the upper right corner. 3. Click the folders tab. 4. Create a new folder (bottom of the page). Call it trash. 5. Click the preferences tab. 6. Click the "special folders" box in the left pane. 7. Select "trash" from the trash drop down box, and then click save. Done! Sorry, this should really be in questions. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 15, 2011 Author Share Posted May 15, 2011 4. Create a new folder (bottom of the page). Call it trash. I tried that, but it gave me an error message saying that an error occurred while saving 7. Select "trash" from the trash drop down box, and then click save. Trash doesn't show up in the drop-down menu. There is only Drafts, Sent or Junk. I'm going to try deleting the account and then re-creating it. See if that helps. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 17, 2011 Author Share Posted May 17, 2011 Ok nothing I do seems to be working. When I create another account with a different name it works, and my other accounts work as well, but the trash folder still doesn't show up when I delete and re-create this account Quote Link to comment Share on other sites More sharing options...
Krydos Posted May 17, 2011 Share Posted May 17, 2011 Ok nothing I do seems to be working. When I create another account with a different name it works, and my other accounts work as well, but the trash folder still doesn't show up when I delete and re-create this account Have you compared the permissions on the folders in the explorer between the troublesome account and other functioning accounts? Perhaps the trash folder had its permissions changed and now RoundCube can't access it to see it. So when the account is deleted it can't delete it either. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 18, 2011 Author Share Posted May 18, 2011 Well all file permissions are the same in all accounts. Is there a way to delete the account and all its settings? Last time I deleted and re-created the account the settings from the old account were re-loaded into the new one. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 18, 2011 Share Posted May 18, 2011 See this thread: https://forums.cpanel.net/f5/killing-mail-a...ders-14610.html You will need to remove those folders via the file manager. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 19, 2011 Author Share Posted May 19, 2011 I deleted the files/folders using the file manager, and it isn't solving the problem either. I noticed that cPanel keeps a preferences log in another directory? I think it is in /usr/something. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 19, 2011 Share Posted May 19, 2011 If you will post the preferences directory, I will delete it (If it's safe to delete, of course). Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 20, 2011 Author Share Posted May 20, 2011 /usr/local/cpanel/bin/noshell or /usr/local/cpanel/cpanel I don't know which is which. I think the first one (/usr/local/cpanel/bin/noshell) has all the preferences data Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 21, 2011 Author Share Posted May 21, 2011 /usr/local/cpanel/bin/noshell is the correct directory. The second one I think is cPanel itself. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 21, 2011 Share Posted May 21, 2011 First of all, that 'directory' you listed is in fact not a directory at all. It is instead the message that is displayed to users who try to log on to our SSH server, since SSH is disabled: Sorry, you don't have shell access enabled. Please contact your administrator for further assistance. Second of all, I've removed your mail directory. Can you please try to recreate all of your mail accounts again? Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted May 22, 2011 Author Share Posted May 22, 2011 Quote Link to comment Share on other sites More sharing options...
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