Trash folder not showing up in webmail

[Ice IT Support]

The trash folder is not showing up in Roundcube webmail. When I go into the settings, I cannot specify a trash folder either. Can anyone help me?

 

username: iceitsup

domain: iceitsupport.net

 

Thanks!

[Guest Geoff]

Moving thread..

[Ice IT Support]

Sorry, I forgot to mention that I am hosted on Stevie.

[Guest Geoff]

1. Login to roundcube.

2. Click settings in the upper right corner.

3. Click the folders tab.

4. Create a new folder (bottom of the page). Call it trash.

5. Click the preferences tab.

6. Click the "special folders" box in the left pane.

7. Select "trash" from the trash drop down box, and then click save.

 

Done!

 

Sorry, this should really be in questions.

[Ice IT Support]

4. Create a new folder (bottom of the page). Call it trash.

I tried that, but it gave me an error message saying that an error occurred while saving

7. Select "trash" from the trash drop down box, and then click save.

Trash doesn't show up in the drop-down menu. There is only Drafts, Sent or Junk. I'm going to try deleting the account and then re-creating it. See if that helps.

[Ice IT Support]

Ok nothing I do seems to be working. When I create another account with a different name it works, and my other accounts work as well, but the trash folder still doesn't show up when I delete and re-create this account

[Krydos]

Ok nothing I do seems to be working. When I create another account with a different name it works, and my other accounts work as well, but the trash folder still doesn't show up when I delete and re-create this account

 

Have you compared the permissions on the folders in the explorer between the troublesome account and other functioning accounts? Perhaps the trash folder had its permissions changed and now RoundCube can't access it to see it. So when the account is deleted it can't delete it either.

[Ice IT Support]

Well all file permissions are the same in all accounts. Is there a way to delete the account and all its settings? Last time I deleted and re-created the account the settings from the old account were re-loaded into the new one.

[Guest Geoff]

See this thread: https://forums.cpanel.net/f5/killing-mail-a...ders-14610.html

 

You will need to remove those folders via the file manager.

[Ice IT Support]

I deleted the files/folders using the file manager, and it isn't solving the problem either. I noticed that cPanel keeps a preferences log in another directory? I think it is in /usr/something.

[Guest Geoff]

If you will post the preferences directory, I will delete it (If it's safe to delete, of course).

[Ice IT Support]

/usr/local/cpanel/bin/noshell

or

/usr/local/cpanel/cpanel

I don't know which is which. I think the first one (/usr/local/cpanel/bin/noshell) has all the preferences data

[Ice IT Support]

/usr/local/cpanel/bin/noshell is the correct directory. The second one I think is cPanel itself.

[Guest Geoff]

First of all, that 'directory' you listed is in fact not a directory at all. It is instead the message that is displayed to users who try to log on to our SSH server, since SSH is disabled:

 

Sorry, you don't have shell access enabled. Please contact your administrator for further assistance.

 

Second of all, I've removed your mail directory. Can you please try to recreate all of your mail accounts again?

[Ice IT Support]