timecop Posted April 18, 2011 Share Posted April 18, 2011 Hi My account 'alpha57' is currently suspended, presumably through lack of logging into cPanel enough. The reactivation process fails to recognize my account offering the following response: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. It is not clear WHY my account name cannot be found or what to do now. Hence, I am making this forum entry Can an administrator please reactivate the account? Kind regards, alpha57 Quote Link to comment Share on other sites More sharing options...
Byron Posted April 18, 2011 Share Posted April 18, 2011 Ok your all set to go. Refresh your cache if you still see the Suspended page. Quote Link to comment Share on other sites More sharing options...
timecop Posted April 18, 2011 Author Share Posted April 18, 2011 Ok your all set to go. Refresh your cache if you still see the Suspended page. All working again. Many thanks byron. This happened because I forgot to log in (as you are supposed to) once a month. I think people like me need to setup a recurring Outlook/Notes reminder to log into cPanel when website development work is on the 'back burner' in excess of a month. Quote Link to comment Share on other sites More sharing options...
Krydos Posted April 18, 2011 Share Posted April 18, 2011 Ok your all set to go. Refresh your cache if you still see the Suspended page. All working again. Many thanks byron. This happened because I forgot to log in (as you are supposed to) once a month. I think people like me need to setup a recurring Outlook/Notes reminder to log into cPanel when website development work is on the 'back burner' in excess of a month. I get an email reminding me to log in if I haven't for a month. You might want to check the email address that heliohost has for you or your spam filter settings if you aren't getting your reminder emails. Quote Link to comment Share on other sites More sharing options...
jje Posted April 19, 2011 Share Posted April 19, 2011 Glad your problem got solved. Please spare 2 minutes to leave feedback at http://www.helionet.org/index/index.php?showtopic=8947 Quote Link to comment Share on other sites More sharing options...
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