[HH#766690] Re: Morty Purchase and Morty Move

[HelioHost]

Username: userdieci11, Server: Morty2, Main domain: ims.helioho.st

Hello HelioHost Support,

Thank you for your prompt support and for handling the situation so fairly.
I truly appreciate it.

I'm perfectly happy to have the duplicate payment applied as an additional
two years of the Morty plan.

Alternatively, I would have been equally happy to leave the extra payment
as a small donation to support your work and the HelioHost project.

Thank you again for everything.

Kind regards,

Gent Mecaj


Il giorno dom 12 lug 2026 alle ore 23:17 HelioHost Support <
support@heliohost.org> ha scritto:

> Hello Userdieci11,
>
> We noticed that you tried to purchase a new Morty account using the same
> email address as a Tommy account, which failed because the email addresses
> needs to be unique. Then you moved your existing Tommy account to Morty. I
> went ahead and increased your Morty balance to $24 which could last up to 2
> years without overages. If you would rather have two accounts with a $12
> balance instead let us know a different email address you'd like to use for
> the second Morty account. Keep in mind you can have 15 domains on each
> Morty account so if you need 30 domains it would be best to do two
> accounts. If you only need 15 domains or less it's recommended to stay with
> 1 account. Thanks!
>
> HelioHost Support
> https://heliohost.org
> https://helionet.org
>
>

[Krydos]

Sounds good. Thanks for purchasing the Morty plan. Let us know if you need help with anything else.