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This is a great example of how creating duplicate posts can risk things being accidentally overlooked. 

Please do not make multiple posts for the same request. 

Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. 

Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please.

Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow.

Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to:

  • Time zone differences (most staff are based in North America)
  • Work
  • School
  • Family
  • Other real-life commitments

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