[HH#904721] Restore backup

[HelioHost]

Username: jumonjii, Server: Johnny, Main domain: funstuff.heliohost.us

Hello -
I tried to restore a backup of my account and it said to contact support because it was unable to restore it from trj backup file.
- Chris

Sent from AOL on Android

[wolstech]

Backups must be unpacked on your computer, then the individual files and databases manually restored. We do not support automated restore of user-supplied Plesk backups. If this is a Plesk backup, the instructions for unpacking it can be found here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

If it's a tar archive from the Johnny crash, you should be able to just open it in 7zip or a similar tool to extract the files, then upload them manually.