HelioHost Posted May 26 Posted May 26 Username: N/A, Server: N/A, Main Domain: N/AHello, I have an account with you, and I received a notice saying that my subscription has been suspended because I used 2,342.2 MB out of the 1,000 MB limit. However, I currently only have 40 MB of data stored in my account. I would appreciate it if you could help me resolve this issue so I can regain access to my account. Thank you. My account is naknach and my email is xoma56@hotmail.com
MoneyBroz Posted May 26 Posted May 26 Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
Krydos Posted May 27 Posted May 27 Your error logs count towards your storage usage: Backups 0 MB Emails 0 MB Files 19.65 MB Trash 38.52 MB Logs 2281.55 MB PSQL 0 MB MariaDB 0 MB Total 2339.72 MB It's kind of funny how fast these things can snowball when you refuse to fix the errors and they keep filling your logs. [Mon May 25 23:56:29.718676 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 102. [Mon May 25 23:56:29.718748 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 94. [Mon May 25 23:56:29.718820 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 98. [Mon May 25 23:56:29.718892 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 102. [Mon May 25 23:56:29.718974 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 94. [Mon May 25 23:56:29.719053 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 98. [Mon May 25 23:56:29.719135 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 102. [Mon May 25 23:56:29.719221 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 94. [Mon May 25 23:56:29.719323 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 98.
HelioHost Posted May 27 Author Posted May 27 Hi, I'm not sure what happened, because my storage space is very limited. Please reset my account to 0 MB. Thank you > El 26 may 2026, a las 22:57, HelioHost Support escribi?: > > ? Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68077 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted May 27 Posted May 27 I deleted the 2.2 GB log file and you should be able to login now. If you'd like to reset your account anyways we need to verify your email address first. The email address you sent this support request from doesn't match the email address you used to create the account. The reason we need to verify your email address prior to doing an account reset is to make sure someone isn't pretending to be you to delete your data.
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