HelioHost Posted May 18 Posted May 18 Username: rclark, Server: Johnny, Main domain: nopal-it.helioho.stHello, HelioHost team: Thank you for the update regarding Johnny being down for some time. I'm interested in the free trial of Morty to get my website back online as soon as possible. My email account is yfarahv@gmail.com, and the domain I would like moved is https://nopal-it.helioho.st/. Please proceed to migrate my project to Morty. I would also like to move back to Johnny once it has been rebuilt and is available again. Thank you for your support during this period. Best regards, On Sat, May 9, 2026 at 12:42?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Yfarahv, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > > -- Saludos!
HelioHost Posted May 18 Author Posted May 18 Hi HelioHost Support Team, I only have one account, but in my household, there is another family member?my brother?who has an account. Perhaps that's why you're seeing two accounts from the same IP. When I opened the account on the Johnny server, ticket # *HH#844421*, the situation regarding the dual activity from the same IP was also clarified. On Mon, May 18, 2026 at 12:59?AM HelioHost Support wrote: > How many accounts do you have? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67915 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- Saludos!
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